Videos
New proposals for decent and warm homes – Decent Homes and Minimum Energy Efficiency Standards explained
27 mins
This webinar looked at the government's consultations into the Decent Home Standard and the Minimum Energy Efficiency Standard, and how you can respond.
Proposed changes to social housing rents – rent convergence explained
15 mins
This webinar looked at the government consultation into Rent Convergence, how it will affect your rents in the future, and how you can respond.
03. Your landlord and the law
The key legal obligations that your housing provider must adhere to.
04. Equality and diversity in social housing
The Equality Act 2010, your rights to fair and equal access to housing services, and the key areas where equality and diversity policies should be applied by your landlord.
05. Your landlord and your money
How your landlord is funded, how your rent and service charges are used, and what value for money means in social housing.
06. Awaab’s Law – making your home safer, faster
Awaab’s Law mandates social landlords to investigate and fix health hazards like damp and mould within specific time limits. The law’s implications, changes to existing rules, implementation timelines, and its initial focus on damp and mould.
07. Handling your complaints
Landlord responsibilities around complaints, the complaints process, and what should happen once a complaint is made.
Noise nuisance
77 mins
This webinar explored the different types of noise nuisance and how they are classified, what your landlord’s responsibilities are and the tools they should be using to resolve noise complaints, when landlords should take action directly and when they should be working with external partners like environmental health teams or the police, and what tools are available from your local council.
02. The standards your landlord needs to meet
The regulatory standards social housing landlords must meet to ensure safety, maintenance, and management of homes and neighbourhoods.
The power of resident voice in social housing
33 mins
This webinar looked at why resident engagement and empowerment is essential in shaping the future of social housing. This isn't just about policy, its about people, partnership, and positive change.
Four Million Homes Programme relaunch
52 mins
This webinar looked back at what we’ve achieved so far and shared our plans for the year ahead.
Adaptations for disability, ageing and health
41 mins
This webinar looked at adaptations for disability, aging and health. It looked at the Disabled Facilities Grant and how to apply, and other options that might be available to you.
Your personal data, and your landlord
27 mins
This webinar looked at the legally defined terms for data protection, good information handling principles, GDPR compliance, and source, location and sharing of resident data.
Tenant Satisfaction Measures
36 mins
This webinar looked at how you can use information from the Tenant Satisfaction Measures to see how your landlord is performing.
Decent Homes
32 mins
This webinar looks at the Decent Homes Standard - what's expected of landlords in terms of the decency and quality of their homes
Shared owners
74 mins
This webinar is aimed specifically at shared owners: your rights; what processes are available if those rights aren’t upheld; as well as what good practice looks like.
Repairs
67 mins
This webinar looks at your rights to an effective, efficient and timely repairs and maintenance service.
How to get people involved
48 mins
This webinar looks at tenant involvement; both formally and informally at a neighbourhood level.
Scrutinising your landlord’s performance
45 mins
This webinar looks at scrutiny as a way for residents to examine decisions, policies and actions that affect their home in order to hold their landlords to account and improve services.
Social Tenants Access to Information Requests (STAIRS) consultation
32 mins
Have your say! This webinar considered the consultation on the Social Tenants Access to Information Requests (STAIRS)
New standards for social housing
23 mins
This webinar looked at the Regulator of Social Housing's Consumer Standards and the Tenant Satisfaction Measures.
Service charges
29 mins
In this webinar we looked at what service charges should and shouldn't cover; and the rights and avenues that residents have to access information about and challenge service charges.
Communication, clarity and courtesy better treatment for social housing residents
45 mins
In this webinar the Housing Ombudsman looks at how poor communication can lead to complaints, and provides best practice for landlords. It also looks at the Stop Social Housing Stigma campaign.
Have your say – professional and respectful treatment for social housing residents
8 mins
Leah Payne from the Department of Levelling Up, Housing and Communities gave an overview of the proposals in the Competence and Conduct Standard consultation for social housing. Residents are asked to submit a response to the consultation. Closing date is 2 April 2
DLUHC: Have your say – timescales for repairs
11 mins
Sarah Dicker, Head of Decency Standards at the Department of Levelling Up, Housing and Communities gave an overview of the Awaab's Law consultation and the government context. Residents are asked to submit a response to the consultation. Closing date is 5 March 2024.