02. The standards your landlord needs to meet
Chapters in this video (7 mins)
The regulatory standards social housing landlords must meet to ensure safety, maintenance, and management of homes and neighbourhoods.
Social housing landlords must meet certain Regulatory Standards to ensure homes and neighbourhoods are safe, well-maintained, and well-managed. This session includes:
- What these standards are
- How they are regulated and monitored
- The Tenant Satisfaction Measures and how they are being used to increase landlord accountability
Update – November 2026: This video does not reflect recent regulatory changes, including the new Competence and Conduct Standard, STAIRs and updated Tenant Satisfaction Measures. Please refer to the updated guidance notes for current information.