Free training videos for social housing residents

We are releasing our training sessions as videos that you can learn about your rights whenever and however suits you best. Split into bite-size chapters so you can watch all the way through or just pick the sections relevant to you.

Our first three videos are available now, and we will launch the other five in 2024.

Training videos


Training video 1 – know your rights to engage and be heard

26 mins

The first of our training videos for social housing residents is about the initial skills and knowledge to get your views across where you live.

It looks at the importance of resident engagement, how to get views from your community, understanding how landlords make decisions, who to approach and some recent key law changes.

Watch the whole video or use the chapters to go to the parts most relevant to you, and let us know what you think at the end by completing a very short survey.

Closed captions are available.

Read more and watch


Training video 3 – resident panels

41 mins

Across the social housing sector resident panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions.

This training video sets the context and explains why resident panels are so important. It covers the role of resident panels; what they should do; who should be on them; support landlords should give and how we know if resident panels are improving services.

Watch the whole video or use the chapters to go to the parts relevant to you, and let us know what you think at the end by completing a very short survey..

Closed captions are available.

Read more and watch


Training video 4 – how to run an effective residents’ association

21 mins

A residents’ association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants, shared owners, leaseholders and homeowners.

This video sets the context and explains why residents’ associations are so important. It covers what a residents' association is; why have one; the roles and responsibilities of committee members; how to go about setting up a residents' association and the support you can expect from your landlord.

Watch the whole video or use the chapters to go to the parts relevant to you, and let us know what you think at the end by completing a very short survey..

Closed captions are available.

Read more and watch