Across the social housing sector resident panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions.
This training video sets the context and explains why resident panels are so important. It covers the role of resident panels; what they should do; who should be on them; support landlords should give and how we know if resident panels are improving services.
Watch the whole video or use the chapters to go to the parts relevant to you, and let us know what you think at the end by completing a very short survey..
Closed captions are available.