Social Housing Regulation Act – Consumer Standards consultation

This online webinar discussed the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024.  This is alongside a new Code of Practice for Consumer Standards, and follows on from changes to the way that Registered Housing Providers will be regulated within the new Social Housing (Regulation) Act 2023 which has just passed into law.

The webinar gave residents the opportunity to discuss the changes directly with representatives from the Regulator of Social Housing.

The four standards:  

  • The Safety and Quality Standard– providing safe and good quality homes
  • The Transparency, Influence and Accountability Standard– requiring openness, fairness and respect to residents
  • The Neighbourhood and Community Standard– requiring engagement with relevant parties
  • The Tenancy Standard– requiring fair allocations and lettings, and requirements on how tenancies are managed and ended

The draft consumer standards set out the proposed required outcomes and specific expectations that Registered Providers of Social Housing will be expected to achieve and will mean a change in the way they are accountable to residents.


  • Fleur Priest Stephen, Head of Tenant Engagement, Regulator of Social Housing
  • Mila Simpson, Strategy Manager, Regulator of Social Housing
  • John Harris, Chair, Cornwall Housing Tenants Forum

Please note: the consultation is now closed, Four Million Homes has submitted a response to the Regulator based on discussions in the webinar. This will be published on the website shortly.

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Mila Simpson - Regulator of Social Housing