Online training

September 12, 2023 @ 13:15 – 16:30

Across the social housing sector Resident Panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions. This session sets the context and explains why Resident Panels are so important. Will cover: What is the role of Resident Panels? What should Resident Panels do? Who should be on a […]

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September 19, 2023 @ 13:15 – 16:30

Across the social housing sector Resident Panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions. This session sets the context and explains why Resident Panels are so important.

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September 20, 2023 @ 13:15 – 16:30

Across the social housing sector Resident Panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions. This session sets the context and explains why Resident Panels are so important.

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September 25, 2023 @ 18:30 – 21:00

This session is designed to: raise awareness that having courageous conversations about race allows people to connect with each other through their most challenging times. support you to feel more confident in talking about issues of racism whilst respecting boundaries. discuss how in partnership we can make a difference to eradicate racism in our workplaces, […]

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September 27, 2023 @ 13:15 – 16:30

Across the social housing sector Resident Panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions. This session sets the context and explains why Resident Panels are so important.

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October 2, 2023 @ 15:00 – 16:30

This webinar will discuss the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024. This is alongside a new Code of Practice for Consumer Standards, and follows on from changes to the way that Registered Housing Providers will be regulated within the new Social Housing (Regulation) Act 2023 which has just passed into law. This webinar will give you the opportunity to have your voices heard about the changes and flag up how you can directly respond to the consultation.

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October 2, 2023 @ 19:30 – 21:00

This webinar will discuss the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024. This is alongside a new Code of Practice for Consumer Standards, and follows on from changes to the way that Registered Housing Providers will be regulated within the new Social Housing (Regulation) Act 2023 which has just passed into law. This webinar will give you the opportunity to have your voices heard about the changes and flag up how you can directly respond to the consultation.

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October 3, 2023 @ 13:15 – 16:30

A Residents’ Association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants, shared owners, leaseholders and homeowners. This session sets the context and explains why Residents’ Associations are so important.

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October 17, 2023 @ 13:15 – 16:30

A Residents’ Association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants, shared owners, leaseholders and homeowners. This session sets the context and explains why Residents’ Associations are so important.

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October 18, 2023 @ 13:15 – 16:30

A Residents’ Association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants, shared owners, leaseholders and homeowners. This session sets the context and explains why Residents’ Associations are so important.

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October 25, 2023 @ 15:00 – 16:30

This webinar will focus on complaints and will cover government policy around complaints as well as the DLUHC ‘Make Things Right’ campaign. How to make an effective complaint, the different stages of the complaints process and how to escalate when needed, and the Complaints Handling Code and what residents should expect from their landlord.

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October 25, 2023 @ 19:30 – 21:00

This webinar will focus on complaints and will cover government policy around complaints as well as the DLUHC ‘Make Things Right’ campaign. How to make an effective complaint, the different stages of the complaints process and how to escalate when needed, and the Complaints Handling Code and what residents should expect from their landlord.

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