Recorded webinarsWebinar

Catch up on our previous webinars covering topics for social housing residents including repairs and maintenance, anti-social behaviour, and dealing with your landlord.

Upcoming webinars

Recorded webinars


DLUHC: Have your say – timescales for repairs

11 mins

On 9th January the government released the Awaab’s Law consultation.  This proposes introducing new strict time limits for social housing providers to force them to take swift action in addressing dangerous hazards such as damp and mould.

It proposes new legal requirements for social landlords to investigate hazards within 14 days, start fixing them within a further 7 days, and make emergency repairs within 24 hours. Landlords who fail can be taken to court where they may be ordered to pay compensation for tenants.  
  
Landlords will be expected to keep clear records to improve transparency for tenants – showing every attempt is made to comply with the new timescales so they can no longer delay to rectify people’s homes.

Sarah Dicker, Head of Decency Standards at the Department of Levelling Up, Housing and Communities gave an overview of the consultation and the government context. Residents are asked to submit a response to the consultation. Closing date is 5 March 2024.

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Energy Efficiency and Net Zero

90 mins

This webinar discussed what landlords should be doing and what residents can be doing to improve the energy efficiency of their homes and work towards the net zero target.

It outlines where the government is at in terms of its plans around minimum energy efficiency standards in the social housing sector in England. The speakers discussed the work that they are doing around energy efficiency, how’s it going, and what they’ve learnt.

Speakers:

  • Steve Martin - Customer Scrutiny Officer at Midland Heart
  • Stephen Mackenzie - involved tenant, Homes and Environment champion for Yorkshire Housing and a member of the Northern Housing Coalition Climate Change Jury
  • Anna Spencer - Housing Delivery Manager for the Liverpool City Region Combined Authority
  • Paul Parsons - Vice-Chair of the Dartford Tenants & Leaseholders Forum

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Complaints: Know your rights

52 mins

This online webinar discussed complaints which was the priority topic raised by our Resident Sounding Board.

It included:

  • Speakers from the Department of Levelling Up, Housing and Communities discussing the policy context, background to their current approach around complaints, the strengthening of the powers of the Housing Ombudsman Service, and their Make Things Right Campaign  
  • A representative from the Housing Ombudsman Service who spoke about the role of the Ombudsman (what it does and doesn’t do), new powers under the Social Housing Regulation Act, and proposed changes to the Complaint Handling Code.
  • Resident involvement in complaints handling, and scrutiny around complaints
  • Residents’ experiences of being involved in the complaints process.

Speakers: 

  • Andrew Dack, Team Leader of Social Housing Sponsorship and Redress, DLUHC
  • Nicole Bickerdyke, Senior Policy Advisor, Social Housing Redress Policy, DLUHC
  • Tom Durham, Strategic Communications, DLUHC
  • Polly Cox, Sector Learning and Development Manager, Housing Ombudsman Service
  • Helen Watkinson, Housing Ombudsman Resident Panel Member, Stage 2 resident panel member, now Resident Complaints Champion, Scrutiny Panel Chair
  • Lizzie Spring, a retired Voluntary Sector manager, rents a flat in Central London
  • Leah Stephens, Cobalt tenant and member of the Tenant Consultative Panel

[Closed captions are enabled on the video]

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Neighbourhood management

39 mins

Neighbourhood management is about keeping the neighbourhood and communal areas around residents' homes clean and safe. Landlords should work in partnership with tenants and other providers and public bodies in order to do this.

This webinar features Anne Power from the London School of Economics giving an overview of what neighbourhood management is, what it can achieve and why its so important. Andrea Baker from Poplar HARCA in East London also shared the approach that they are taking, their deliberate choice to stay local and to create places and homes that demonstrate what happens when agencies work together, as well as how residents can be involved in this strategic vision.

Speakers:

  • Professor Anne Power, London School of Economics Housing and Communities
  • Andrea Baker, Poplar HARCA

[Closed captions are enabled on the video]

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Social Housing Regulation Act – Consumer Standards consultation

53 mins

This online webinar discussed the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024.  This is alongside a new Code of Practice for Consumer Standards, and follows on from changes to the way that Registered Housing Providers will be regulated within the new Social Housing (Regulation) Act 2023 which has just passed into law.

The webinar gave residents the opportunity to discuss the changes directly with representatives from the Regulator of Social Housing.

The four standards:  

  • The Safety and Quality Standard– providing safe and good quality homes
  • The Transparency, Influence and Accountability Standard– requiring openness, fairness and respect to residents
  • The Neighbourhood and Community Standard– requiring engagement with relevant parties
  • The Tenancy Standard– requiring fair allocations and lettings, and requirements on how tenancies are managed and ended

The draft consumer standards set out the proposed required outcomes and specific expectations that Registered Providers of Social Housing will be expected to achieve and will mean a change in the way they are accountable to residents.

Speakers:

  • Fleur Priest Stephen, Head of Tenant Engagement, Regulator of Social Housing
  • Mila Simpson, Strategy Manager, Regulator of Social Housing
  • John Harris, Chair, Cornwall Housing Tenants Forum

Please note: the consultation is now closed, Four Million Homes has submitted a response to the Regulator based on discussions in the webinar. This will be published on the website shortly.

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Presentations:

Mila Simpson - Regulator of Social Housing

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Leaseholders – know your rights

36 mins

This online session focussed specifically on leasehold management and leaseholder issues and covered:

  • Service charge billing and calculations
  • Major works consultations
  • Building safety compliance
  • Subletting

Speakers are:

  • Blase Lambert, Four Million Homes
  • Mark Plummer, Head of Service Charge Reform, Department for Levelling Up, Housing and Communities
  • Joolz Masters, Lead of Resident Strategy and Insights in the Building Safety Remediation Portfolio, Department for Levelling Up, Housing and Communities
  • David Eyles, Leaseholders Association of Southwark 2000 (LAS2000)

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Presentations:

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Anti-Social Behaviour Webinar

90 mins

This Four Million Homes session:

  • explains the different types of anti-social behaviour and what landlords should do to prevent and tackle anti-social behaviour
  • outlines the need to report problems, how to report them and what to do if your landlord does not deal with your report properly
  • features an example of what projects landlords have set up to prevent and tackle anti-social behaviour

Speakers are:

  • Paul Kelly, Trainer - Four Million Homes Programme
  • Charlotte Hilliard, Policy Development and Delivery Officer (ASB Lead for Social Housing), Department for Levelling Up Housing and Communities. Presentation available here.
  • Nick Humphries, Anti-Social Behaviour Task Force, Department for Levelling Up Housing and Communities. Presentation available here.
  • Nick Reynolds, Chair - National Federation of Tenant Management Organisations, Birmingham City Council tenant
  • Terry Fredricks-Greenslade, Anti-Social Behaviour Officer, Colchester Borough Homes. Presentation available here.
  • Suzanne Page, Active Essex. Presentation available here.

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Damp and Mould Webinar

80 mins

This Four Million Homes session: 

  • explains the different types of damp and their causes; 
  • outlines the need to report problems, how to report them and what to do if your landlord does not deal with your report properly; and 
  • explains what landlords should do to prevent and tackle damp and mould. 

Speakers are:

  • Blase Lambert, CEO - Confederation of Co-operative Housing
  • Leslie Channon, Public Affairs and Tenant Engagement Officer - TAROE
  • Luke Spanton, Head of Standards in Rented Homes - Department of Levelling Up, Housing and Communities
  • William Longhill, Head of Social Housing Regulation - Department of Levelling Up, Housing and Communities 

Guidance notes are available here.

DLUHC presentation is available here.

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Four Million Homes launch livestream

47 mins

Four Million Homes is a catalyst for change in social housing.

The programme was launched on 19 April 2023. Speakers included:

  • Baroness Scott of Bybrook OBE, Parliamentary Under Secretary of State (Faith and Communities, and Lords Minister)
  • Ruhena Ahmed, Deputy Director, Social Housing Quality and Residents, DLUHC
  • Lesley Channon, Public Relations & Tenant Engagement Consultant, TAROE
  • Blase Lambert, Confederation of Co-operative Housing
  • Jenny Osbourne, TPAS
  • Gavin Smart, CIH
  • Abraham Nomafo, Public Participation, Consultation and Research (PPCR)

[Closed captions are enabled on the video, click to show].

The launch introduces the Four Million Homes programme which will provide free knowledge, guidance and training on resident rights and how to stand up for them, how to deal with difficult landlords, how to form and get involved in resident groups and how to shape the services they pay for. Knowledge is power and we aim to empower residents to demand that their homes and neighbourhoods are well maintained, clean, and safe.

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Training video 1 – know your rights to engage and be heard

26 mins

The first of our training videos for social housing residents is about the initial skills and knowledge to get your views across where you live.

It looks at the importance of resident engagement, how to get views from your community, understanding how landlords make decisions, who to approach and some recent key law changes.

Watch the whole video or use the chapters to go to the parts most relevant to you, and let us know what you think at the end by completing a very short survey.

Closed captions are available.

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Training video 3 – resident panels

41 mins

Across the social housing sector resident panels are involved in decision-making, monitoring and scrutiny, complaints, service review, policy consideration and various other functions.

This training video sets the context and explains why resident panels are so important. It covers the role of resident panels; what they should do; who should be on them; support landlords should give and how we know if resident panels are improving services.

Watch the whole video or use the chapters to go to the parts relevant to you, and let us know what you think at the end by completing a very short survey..

Closed captions are available.

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Training video 4 – how to run an effective residents’ association

21 mins

A residents’ association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants, shared owners, leaseholders and homeowners.

This video sets the context and explains why residents’ associations are so important. It covers what a residents' association is; why have one; the roles and responsibilities of committee members; how to go about setting up a residents' association and the support you can expect from your landlord.

Watch the whole video or use the chapters to go to the parts relevant to you, and let us know what you think at the end by completing a very short survey..

Closed captions are available.

Read more and watch