Session 7: Handling your complaints

This event is part of a nine-session training series designed to help social housing residents understand their rights, how to stand up for them, and get better treatment and services from landlords.

If you have a problem with your landlord, you have the right to make a complaint and expect it to be handled fairly, following clear procedures and within set timeframes. This session will cover:

• The expectations placed on landlords by the Regulator of Social Housing and the Housing Ombudsman
• How landlords must inform tenants about the complaints process
• What a proper complaints process should include
• What actions should follow once a complaint is received

The session will include a mix of presentations and group discussions. We may use breakout rooms, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences, ask questions, and connect with others. Session is open to all social housing residents. Closed captions will be enabled.

Please note that to receive the link to join the session, as well as all relevant documents, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.