This session will explore the Equality Act 2010, your rights to fair and equal access to housing services, and the key areas where equality and diversity policies should be applied.
Find out how your landlord is funded, how your rent and service charges are used, and what value for money means in social housing. We'll consider what good financial information looks like and how financial decisions can be questioned and challenged.
Awaab’s Law mandates social landlords to investigate and fix health hazards like damp and mould within specific time limits. This session will cover the law’s implications, changes to existing rules, implementation timelines, and its initial focus on damp and mould.
If you have a problem with your landlord, you have the right to complain and expect a fair, timely response under clear procedures. This session will explain landlord responsibilities, the complaints process, and what should happen once a complaint is made.
Resident panels are vital in social housing, helping shape decisions, review services, address complaints, and influence policy. This session will explain their purpose, who should be involved, what support landlords must provide, and how to assess their impact.
A residents' association brings together people in a community—tenants, leaseholders, homeowners, and others—to address local issues and improve their area. This session will explain what these associations do, their benefits, how to start one, and the support available from landlords.