Training videos and notes
01. Know your social housing rights
26 mins
Understand your rights, how to speak up, and influence the decisions that affect your home and community.
02. The standards your landlord needs to meet
The regulatory standards social housing landlords must meet to ensure safety, maintenance, and management of homes and neighbourhoods.
03. Your landlord and the law
The key legal obligations that your housing provider must adhere to.
04. Equality and diversity in social housing
The Equality Act 2010, your rights to fair and equal access to housing services, and the key areas where equality and diversity policies should be applied by your landlord.
05. Your landlord and your money
How your landlord is funded, how your rent and service charges are used, and what value for money means in social housing.
06. Awaab’s Law – making your home safer, faster
Awaab’s Law mandates social landlords to investigate and fix health hazards like damp and mould within specific time limits. The law’s implications, changes to existing rules, implementation timelines, and its initial focus on damp and mould.
07. Handling your complaints
Landlord responsibilities around complaints, the complaints process, and what should happen once a complaint is made.
08. Resident panels
41 mins
The role of resident panels; what they should do; who should be on them; support landlords should give and how you know if resident panels are improving services.
09. How to run an effective residents’ association
21 mins
A residents’ association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. This video sets the context and explains why residents’ associations are so important.
