Videos
Your personal data, and your landlord
27 mins
This webinar looked at the legally defined terms for data protection, good information handling principles, GDPR compliance, and source, location and sharing of resident data.
Adaptations for disability, ageing and health
41 mins
This webinar looked at adaptations for disability, aging and health. It looked at the Disabled Facilities Grant and how to apply, and other options that might be available to you.
Tenant Satisfaction Measures
36 mins
This webinar looked at how you can use information from the Tenant Satisfaction Measures to see how your landlord is performing.
Decent Homes
32 mins
This webinar looks at the Decent Homes Standard - what's expected of landlords in terms of the decency and quality of their homes
Shared owners
74 mins
This webinar is aimed specifically at shared owners: your rights; what processes are available if those rights aren’t upheld; as well as what good practice looks like.
Repairs
67 mins
This webinar looks at your rights to an effective, efficient and timely repairs and maintenance service.
How to get people involved
48 mins
This webinar looks at tenant involvement; both formally and informally at a neighbourhood level.
Scrutinising your landlord’s performance
45 mins
This webinar looks at scrutiny as a way for residents to examine decisions, policies and actions that affect their home in order to hold their landlords to account and improve services.
Social Tenants Access to Information Requests (STAIRS) consultation
32 mins
Have your say! This webinar considered the consultation on the Social Tenants Access to Information Requests (STAIRS)
New standards for social housing
23 mins
This webinar looked at the Regulator of Social Housing's Consumer Standards and the Tenant Satisfaction Measures.
Service charges
29 mins
In this webinar we looked at what service charges should and shouldn't cover; and the rights and avenues that residents have to access information about and challenge service charges.
Communication, clarity and courtesy better treatment for social housing residents
45 mins
In this webinar the Housing Ombudsman looks at how poor communication can lead to complaints, and provides best practice for landlords. It also looks at the Stop Social Housing Stigma campaign.
Have your say – professional and respectful treatment for social housing residents
8 mins
Leah Payne from the Department of Levelling Up, Housing and Communities gave an overview of the proposals in the Competence and Conduct Standard consultation for social housing. Residents are asked to submit a response to the consultation. Closing date is 2 April 2
DLUHC: Have your say – timescales for repairs
11 mins
Sarah Dicker, Head of Decency Standards at the Department of Levelling Up, Housing and Communities gave an overview of the Awaab's Law consultation and the government context. Residents are asked to submit a response to the consultation. Closing date is 5 March 2024.
Energy efficiency and net zero
90 mins
This webinar discussed what landlords should be doing and what residents can be doing to improve the energy efficiency of their homes and work towards the net zero target.
Complaints: Know your rights
52 mins
In this online webinar representatives from DLUHC and the Housing Ombudsman discussed complaints which was the priority topic raised by our Resident Sounding Board.
Neighbourhood management
39 mins
This webinar discussed how landlords should work in partnership with tenants and other providers and public bodies to keep the neighbourhood and communal areas around residents' homes clean and safe.
Social Housing Regulation Act – consumer standards consultation
53 mins
This webinar discussed the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024, alongside a new Code of Practice for Consumer Standards,
Leaseholders – know your rights
36 mins
This webinar focussed specifically on leasehold management and leaseholder issues including service charges, major works consultations, building safety compliance and subletting.
Anti-social behaviour webinar
90 mins
This webinar looked at the different types of anti-social behaviour and what landlords should do to prevent and tackle anti-social behaviour. It also looks at good practice in social housing.
Damp and mould webinar
80 mins
This webinar looked at the different types of damp and mould, reporting problems, and what your landlord should do to prevent and tackle damp and mould.
Four Million Homes launch livestream
47 mins
The launch introduces the Four Million Homes programme which will provide free knowledge, guidance and training on resident rights and how to stand up for them, how to deal with difficult landlords, how to form and get involved in resident groups and how to shape the services they pay for.