Session 8: Working with your landlord – resident panels
November 4 @ 10:00 – 12:30
This event is part of a nine-session training series designed to help social housing residents understand their rights, how to stand up for them, and get better treatment and services from landlords.
Resident panels play a key role in the social housing sector by contributing to decision-making, reviewing services, handling complaints, and shaping policies. This session will provide context and explain why these panels are essential.
We’ll cover:
- The purpose and role of resident panels
- Key responsibilities and activities of the panels
- Who should be involved as panel members
- The support landlords must provide
- How to measure the impact of resident panels on service improvement
The session will include a mix of presentations and group discussions. We may use breakout rooms, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences, ask questions, and connect with others. Session is open to all social housing residents. Closed captions will be enabled.
Please note that to receive the link to join the session, as well as all relevant documents, you need to “Book a place” using the link below. Just adding it to your calendar is not enough.

Meet the team
Abraham Nomafo
Abraham has a significant experience in the housing field having worked as a Housing Director and Senior Manager in a number of housing organisations including, a large BME Housing Association, Local Authorities and ALMOs for over 20 years.
Mo Ali
Mo is a housing and engagement professional with over 25 years’ experience in management, governance and consultancy.
Janet Edwards
Janet has over 25 years’ experience working in the Public and Housing sectors, including a number of senior management roles in Housing Management and Customer Services.