08. Working with your landlord – resident panels

Resident panels play a key role in the social housing sector by contributing to decision-making, reviewing services, handling complaints, and shaping policies. This session will provide context and explain why resident panels are so important.

• How to measure the impact of resident panels on service improvement
• The purpose and role of resident panels
• Key responsibilities and activities of the panels
• Who should be involved as panel members
• The support landlords must provide

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