1: Check if you qualify

You may be eligible if:

• You’ve reported 3 separate incidents in the last 6 months
• The incidents were of a similar nature
• Each incident was reported within 1 month of it happening
• You believe not enough action has been taken
• You’re applying for yourself (or on behalf of someone else with their written consent)

2: Collect evidence to support your request

Incident details:

• Date and time
• Location, e.g., shared hallway, front garden
• Description: clearly and objectively describe the behaviour; include direct quotes if possible
• The emotional or practical impact on you
• Frequency and pattern: note if it’s part of an ongoing issue
• Context: any pre-existing disputes or issues relevant to the ASB

Reports you’ve previously made:

Who you reported to, when, and any reference numbers, e.g., Housing association or landlord, local council, police

Supporting evidence:

• Photos or videos
• Audio recordings or voicemails Letters, emails, or text messages
• Social media posts or messages
• Witness statements

Use your landlord’s ASB evidence form if available.

3: Submit your request

Contact your local council’s ASB team (website or phone). Complete the case review form (online or paper) including:

• Incident details
• Dates reports were made
• Which agencies you reported to
• Description of responses received (or lack of response)

Keep copies of everything you submit.

4: The review process

1. Eligibility check: Council confirms if you meet the criteria
2. Multi-agency panel: Police, council, landlord, and others review your case
3. Assessment: They examine what’s happened, what action’s been taken, and whether it was effective
4. Recommendations: The panel may:

• • Create an action plan for resolving the ASB
  • Recommend enforcement or mediation
  • Refer to support services

5: Outcome and next steps

• You’ll be told the panel’s findings and planned actions
• Agencies should update you on progress
• If ASB continues despite the review, you may:
  • Appeal or escalate via the council
  • Seek advice from local tenants’ associations or legal services
  • Contact the Housing Ombudsman or Local Government Ombudsman

Timeframes

Every local authority must publish its own ASB case review procedure, which sets out:

• How quickly they will acknowledge your request (often 2–5 working days)
• How long they will take to decide if the threshold is met (commonly 10–14 working days)
• How soon the multi-agency review should be completed (often 20–28 working days)
• When you’ll be notified of the outcome (usually within 10–15 working days after the review)

Tips for success

• Keep a clear, detailed log of every incident and any steps you’ve taken
• Report incidents promptly (within 1 month) to meet the criteria
• Use factual, objective language
• Gather visual/audio evidence wherever possible and it is safe to do so

Accessibility and support

Councils often provide assistance to:

• Vulnerable individuals
• People with disabilities
• Non-English speakers

Contact your council if you need help completing the application or gathering evidence.

Checklist before submitting

• Persistent, unresolved ASB
• At least 3 incidents reported in the last 6 months
• Each incident reported within 1 month of occurring
• Detailed evidence collected
• Contacted the council’s ASB team
• Landlord’s evidence form used if available
• Consent obtained if acting for someone else

Watch a video on this topic