Recorded webinars
Four Million Homes – what’s next
82 mins
This is a special webinar to reflect on what has been achieved over the past three years and to look ahead to what comes next.
Tenant rent and service charges
54 mins
This webinar explains about rent and service charges, how increases are set and communicated to you, and how your landlord should help you if you get into rent arrears.
Repairs
64 mins
Understand what your landlord is responsible for, how repairs should be handled, and what to do when they aren’t.
Social Tenant Access to Information Standard
21 mins
This webinar is an introduction to what STAIRS is, what it aims to change, and how it could strengthen transparency, accountability and your ability to challenge decisions.
Energy efficiency – your rights to a warm, affordable, healthy home
24 mins
This webinar outlines what your landlord must do to provide a warm, safe and energy-efficient home.
How are landlords performing? Insights from the second year of Tenant Satisfaction Measures
29 mins
This webinar is for social housing residents and tenant groups who want to better understand the Tenant Satisfaction Measures (TSMs) — and what the latest results tell us about how landlords are performing.
Staying safe at home – fire safety for social housing residents
37 mins
This webinar aims to help tenants and leaseholders in social housing stay safe from fire risks at home.
Resident engagement in action – a conversation with BNCHA
55 mins
This webinar explains how BNCHA empowers its tenant members through genuine engagement, shared decision-making, and community-driven initiatives. Learn how their approach could inspire new ways to engage residents in your own neighbourhood.
Service charges for leaseholders
37 mins
This webinar is designed to help leaseholders understand their rights and responsibilities regarding service charges. It outlined the process for disputing service charges, and considered the current government proposed changes to strengthen leaseholder protections over charges and services.
Awaab’s Law – new rules to tackle damp and mould
36 mins
This webinar is for residents who want to understand their new rights and what to expect as Awaab's Law is rolled out.
New proposals for decent and warm homes – Decent Homes and Minimum Energy Efficiency Standards explained
27 mins
This webinar looked at the government's consultations into the Decent Home Standard and the Minimum Energy Efficiency Standard, and how you can respond.
Proposed changes to social housing rents – rent convergence explained
15 mins
This webinar looked at the government consultation into Rent Convergence, how it will affect your rents in the future, and how you can respond.
Noise nuisance
77 mins
This webinar explored the different types of noise nuisance and how they are classified, what your landlord’s responsibilities are and the tools they should be using to resolve noise complaints, when landlords should take action directly and when they should be working with external partners like environmental health teams or the police, and what tools are available from your local council.
Adaptations for disability, ageing and health
41 mins
This webinar looked at adaptations for disability, aging and health. It looked at the Disabled Facilities Grant and how to apply, and other options that might be available to you.
Your personal data, and your landlord
27 mins
This webinar looked at the legally defined terms for data protection, good information handling principles, GDPR compliance, and source, location and sharing of resident data.
Tenant Satisfaction Measures
36 mins
This webinar looked at how you can use information from the Tenant Satisfaction Measures to see how your landlord is performing.
Shared owners
74 mins
This webinar is aimed specifically at shared owners: your rights; what processes are available if those rights aren’t upheld; as well as what good practice looks like.
Repairs
67 mins
This webinar looks at your rights to an effective, efficient and timely repairs and maintenance service.
How to get people involved
48 mins
This webinar looks at tenant involvement; both formally and informally at a neighbourhood level.
Scrutinising your landlord’s performance
45 mins
This webinar looks at scrutiny as a way for residents to examine decisions, policies and actions that affect their home in order to hold their landlords to account and improve services.
New standards for social housing
23 mins
This webinar looked at the Regulator of Social Housing's Consumer Standards and the Tenant Satisfaction Measures.
Service charges
29 mins
In this webinar we looked at what service charges should and shouldn't cover; and the rights and avenues that residents have to access information about and challenge service charges.
Communication, clarity and courtesy better treatment for social housing residents
45 mins
In this webinar the Housing Ombudsman looks at how poor communication can lead to complaints, and provides best practice for landlords. It also looks at the Stop Social Housing Stigma campaign.
Energy efficiency and net zero
90 mins
This webinar discussed what landlords should be doing and what residents can be doing to improve the energy efficiency of their homes and work towards the net zero target.
Complaints: Know your rights
52 mins
In this online webinar representatives from DLUHC and the Housing Ombudsman discussed complaints which was the priority topic raised by our Resident Sounding Board.
Neighbourhood management
39 mins
This webinar discussed how landlords should work in partnership with tenants and other providers and public bodies to keep the neighbourhood and communal areas around residents' homes clean and safe.
Leaseholders – know your rights
36 mins
This webinar focussed specifically on leasehold management and leaseholder issues including service charges, major works consultations, building safety compliance and subletting.
Anti-social behaviour webinar
90 mins
This webinar looked at the different types of anti-social behaviour and what landlords should do to prevent and tackle anti-social behaviour. It also looks at good practice in social housing.
