tenant satisfaction measures
How are landlords performing? Insights from the second year of Tenant Satisfaction Measures
29 mins
This webinar is for social housing residents and tenant groups who want to better understand the Tenant Satisfaction Measures (TSMs) — and what the latest results tell us about how landlords are performing.
Tenant Satisfaction Measures
36 mins
This webinar looked at how you can use information from the Tenant Satisfaction Measures to see how your landlord is performing.
New standards for social housing
23 mins
This webinar looked at the Regulator of Social Housing's Consumer Standards and the Tenant Satisfaction Measures.