Free webinars for social housing residents

Learn about your rights as a social housing resident and how to stand up for them, with our webinars.

In our monthly sessions we tackle common problems and also how you can play a part in enhancing your neighbourhood and community. You’ll have a chance to directly ask our experts questions on social housing matters.

You don’t need any special software, just a phone or a computer with internet access and an email account.

Sign up for our newsletter to receive updates on forthcoming webinars.

Watch past webinars

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Live webinars


Leaseholders

This online session will focus specifically on leasehold management and leaseholder issues and will cover: Service charge billing and calculations Major works consultations Building safety compliance Subletting

Free

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Leaseholders

This online session will focus specifically on leasehold management and leaseholder issues and will cover: Service charge billing and calculations Major works consultations Building safety compliance Subletting

Free

Read more


Social Housing Regulation Act – Consumer Standards consultation

This webinar will discuss the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024. This is alongside a new Code of Practice for Consumer Standards, and follows on from changes to the way that Registered Housing Providers will be regulated within the new Social Housing (Regulation) Act 2023 which has just passed into law. This webinar will give you the opportunity to have your voices heard about the changes and flag up how you can directly respond to the consultation.

Free

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Social Housing Regulation Act – Consumer Standards consultation

This webinar will discuss the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024. This is alongside a new Code of Practice for Consumer Standards, and follows on from changes to the way that Registered Housing Providers will be regulated within the new Social Housing (Regulation) Act 2023 which has just passed into law. This webinar will give you the opportunity to have your voices heard about the changes and flag up how you can directly respond to the consultation.

Free

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Complaints: know your rights

This webinar will focus on complaints and will cover government policy around complaints as well as the DLUHC ‘Make Things Right’ campaign. How to make an effective complaint, the different stages of the complaints process and how to escalate when needed, and the Complaints Handling Code and what residents should expect from their landlord.

Free

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Complaints: know your rights

This webinar will focus on complaints and will cover government policy around complaints as well as the DLUHC ‘Make Things Right’ campaign. How to make an effective complaint, the different stages of the complaints process and how to escalate when needed, and the Complaints Handling Code and what residents should expect from their landlord.

Free

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Neighbourhood management

This webinar will focus on neighbourhood management and keeping the neighbourhood and communal areas around residents' homes clean and safe. Landlords should work in partnership with tenants and other providers and public bodies in order to do this.

Free

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Neighbourhood management

This webinar will focus on neighbourhood management and keeping the neighbourhood and communal areas around residents' homes clean and safe. Landlords should work in partnership with tenants and other providers and public bodies in order to do this.

Free

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Energy efficiency and net zero

This session will cover what landlords should be doing and what residents can be doing to improve the energy efficiency of their homes and to work towards the net zero target.

Free

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Energy efficiency and net zero

This session will cover what landlords should be doing and what residents can be doing to improve the energy efficiency of their homes and work towards the net zero target.

Free

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Have your say – timescales for repairs

Have your say around proposed new strict time limits for social housing providers to force them to take swift action in addressing dangerous hazards such as damp and mould.   

Free

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Have your say – timescales for repairs

Have your say around proposed new strict time limits for social housing providers to force them to take swift action in addressing dangerous hazards such as damp and mould.   

Free

Read more