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Service charges for leaseholders

Virtual Event

This webinar provides leaseholders with a clear understanding of service charges, their rights and responsibilities under the law, and practical guidance on how to manage, question, or challenge charges.

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Service charges for leaseholders

Virtual Event

This webinar provides leaseholders with a clear understanding of service charges, their rights and responsibilities under the law, and practical guidance on how to manage, question, or challenge charges.

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Session 3: Your landlord and the law

Virtual Event

This session aims to provide residents with a clear understanding of the key legal obligations that your housing provider must adhere to. While it does not provide detailed legal advice, it will outline the essential areas of compliance and the records that should be maintained to safeguard your rights

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Session 5: Your landlord and your money

Virtual Event

Find out how your landlord is funded, how your rent and service charges are used, and what value for money means in social housing. We'll consider what good financial information looks like and how financial decisions can be questioned and challenged.

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Session 7: Handling your complaints

Virtual Event

If you have a problem with your landlord, you have the right to complain and expect a fair, timely response under clear procedures. This session will explain landlord responsibilities, the complaints process, and what should happen once a complaint is made.

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Session 9: Running your residents’ association

Virtual Event

A residents' association brings together people in a community—tenants, leaseholders, homeowners, and others—to address local issues and improve their area. This session will explain what these associations do, their benefits, how to start one, and the support available from landlords.

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