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Training session 8 – Social housing regulatory requirements

April 24 @ 13:1516:30

This session outlines the key areas of regulation that Registered Providers need to ensure they are compliant with. This will cover changes since the Social Housing (Regulation) Act becoming law and the new standards coming into place from April 2024

Under the new standards landlords need to:

  • ensure tenants are safe in their homes
  • listen to tenants’ complaints and respond promptly to put things right
  • be accountable to tenants and treat them with fairness and respect
  • know more about the condition of every home and the needs of the people who live in them
  • collect and use data effectively across a range of areas, including repairs

The session will cover:

  • The role of the Regulator of Social Housing and the Housing Ombudsman Service
  • The Regulatory Framework
  • The standards that landlords need to comply with
  • The Tenant Satisfaction Measures

Session is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences.

A support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation.

The venue is wheelchair accessible. No parking available.


7-14 Great Dover Street
London, SE1 4YR United Kingdom
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020 3096 7600
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Meet the team

Abraham Nomafo

Abraham has a significant experience in the housing field having worked as a Housing Director and Senior Manager in a number of housing organisations including, a large BME Housing Association, Local Authorities and ALMOs for over 20 years.

Helen Bartlett

Helen is the Project Manager for the Four Million Homes programme.