Repairs

Repairs are one of the biggest sources of dissatisfaction for social housing tenants, making up nearly half of all complaints taken to the Housing Ombudsman last year.

This webinar will focus on your rights around repairs in social housing. We’ll look at what your landlord is legally responsible for, what “reasonable timescales” really mean, and how new rules like Awaab’s Law are changing expectations around serious hazards such as damp and mould. We’ll also talk about what you can do when repairs don’t happen as they should, including complaints, escalation and where to get support.

Alongside the rights and rules, we’ll hear from speakers who will share examples of good practice — showing what works when repairs are done well, when tenants are listened to, and when landlords get it right. The session will be practical, rights-focused and grounded in real experiences, with time for questions and discussion. Session is open to all social housing residents. Closed captions will be enabled.

Please note that to receive the link to join the session, as well as all relevant documents, you need to “Book a place” using the link below. Just adding it to your calendar is not enough.