How are landlords performing? Insights from the second year of Tenant Satisfaction Measures

This free online session is for social housing residents and tenant groups who want to better understand the Tenant Satisfaction Measures (TSMs) — and what the latest results tell us about how landlords are performing.

The TSMs are a set of measures introduced by the Regulator of Social Housing to assess how well landlords are delivering key services. Every year, landlords must report on tenant satisfaction and performance in areas such as repairs, safety, communication, and complaints handling. The aim is to make sure residents’ voices are heard — and that landlords are held accountable.

Afternoon: In this session, The Regulator of Social Housing will present key national findings from the second year of TSM data collection. These results reflect feedback from tenants across England in 2024–25 and shine a light on how social landlords are doing in areas that matter most, including:

• Repairs and maintenance
• Building safety
• Handling of complaints
• Respectful and helpful engagement
• Overall satisfaction with landlord services

Session open to all social housing residents. There’ll be plenty of opportunity for discussion and for your questions.

Please note that to secure your place and be sent the zoom link, you need to click the ‘Book a place’ button and enter your details. Just adding to calendar is not enough.