service charges
Tenant rent and service charges
54 mins
This webinar explains about rent and service charges, how increases are set and communicated to you, and how your landlord should help you if you get into rent arrears.
Service charges for leaseholders
37 mins
This webinar is designed to help leaseholders understand their rights and responsibilities regarding service charges. It outlined the process for disputing service charges, and considered the current government proposed changes to strengthen leaseholder protections over charges and services.
05. Your landlord and your money
5 mins
How your landlord is funded, how your rent and service charges are used, and what value for money means in social housing.
Shared owners
74 mins
This webinar is aimed specifically at shared owners: your rights; what processes are available if those rights aren’t upheld; as well as what good practice looks like.
Service charges
29 mins
In this webinar we looked at what service charges should and shouldn't cover; and the rights and avenues that residents have to access information about and challenge service charges.