Free training videos and notes

We’ve made all our training resources available, so you can learn about your rights whenever and however suits you best.

For some sessions, you’ll find recorded videos divided into bite-sized chapters—watch them all the way through or just dip into the sections most relevant to you.

Every session also comes with a full set of guidance notes, ready for you to read, download, and share.

service charges



Shared owners

74 mins

This webinar is aimed specifically at shared owners: your rights; what processes are available if those rights aren’t upheld; as well as what good practice looks like.

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Service charges

29 mins

In this webinar we looked at what service charges should and shouldn't cover; and the rights and avenues that residents have to access information about and challenge service charges.

Read more and watch

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