service charges
05. Your landlord and your money
How your landlord is funded, how your rent and service charges are used, and what value for money means in social housing.
Shared owners
74 mins
This webinar is aimed specifically at shared owners: your rights; what processes are available if those rights aren’t upheld; as well as what good practice looks like.
Service charges
29 mins
In this webinar we looked at what service charges should and shouldn't cover; and the rights and avenues that residents have to access information about and challenge service charges.