Every social housing resident to be offered place on ‘Watchdog style’ know-your-rights training scheme
Social housing tenants will be empowered to hold their landlords to account as part of a new government funded training scheme launched on 19 April 2023.
Join our Resident Sounding Board
Would you like to join our Resident Sounding Board and help shape the programme? Find out more here
Service charges for leaseholders
37 mins
This webinar is designed to help leaseholders understand their rights and responsibilities regarding service charges. It outlined the process for disputing service charges, and considered the current government proposed changes to strengthen leaseholder protections over charges and services.
Repairs
67 mins
This webinar looks at your rights to an effective, efficient and timely repairs and maintenance service.
How to get people involved
48 mins
This webinar looks at tenant involvement; both formally and informally at a neighbourhood level.
Scrutinising your landlord’s performance
45 mins
This webinar looks at scrutiny as a way for residents to examine decisions, policies and actions that affect their home in order to hold their landlords to account and improve services.
Service charges
29 mins
In this webinar we looked at what service charges should and shouldn't cover; and the rights and avenues that residents have to access information about and challenge service charges.
Leaseholders – know your rights
36 mins
This webinar focussed specifically on leasehold management and leaseholder issues including service charges, major works consultations, building safety compliance and subletting.
Anti-social behaviour webinar
90 mins
This webinar looked at the different types of anti-social behaviour and what landlords should do to prevent and tackle anti-social behaviour. It also looks at good practice in social housing.
