Housing Ombudsman
07. Handling your complaints
Landlord responsibilities around complaints, the complaints process, and what should happen once a complaint is made.
We’ve made all our training resources available, so you can learn about your rights whenever and however suits you best.
For some sessions, you’ll find recorded videos divided into bite-sized chapters—watch them all the way through or just dip into the sections most relevant to you.
Every session also comes with a full set of guidance notes, ready for you to read, download, and share.
Landlord responsibilities around complaints, the complaints process, and what should happen once a complaint is made.