Housing Ombudsman
07. Handling your complaints
6 mins
Landlord responsibilities around complaints, the complaints process, and what should happen once a complaint is made.


We’ve made all our training resources available so you can learn about your rights whenever — and however — suits you best.
Watch our short videos (10 minutes or under) on each topic, with clear guidance notes you can read, download, or share.
6 mins
Landlord responsibilities around complaints, the complaints process, and what should happen once a complaint is made.
