access to information
Social Tenant Access to Information Standard
21 mins
This webinar is an introduction to what STAIRS is, what it aims to change, and how it could strengthen transparency, accountability and your ability to challenge decisions.
Service charges for leaseholders
37 mins
This webinar is designed to help leaseholders understand their rights and responsibilities regarding service charges. It outlined the process for disputing service charges, and considered the current government proposed changes to strengthen leaseholder protections over charges and services.