Getting the keys to your own place for the first time is a big step. It can feel exciting, scary, overwhelming, or all three. You’re not expected to know everything already, and most people learn this step by step. This guide focuses on the important basics first, then builds from there.
Getting the keys to your own place for the first time is a big step. It can feel exciting, scary, overwhelming, or all three. You’re not expected to know everything already, and most people learn this step by step. This guide focuses on the important basics first, then builds from there.
1. Move-in day: the essentials
As soon as you get your keys, do these three things to protect yourself and your money:
The inspection: Check every room. Test the taps, lights, and heating. Take photos of any damage and report it to your landlord immediately so you aren’t blamed for it later.
Meter readings: Write down the numbers on your gas and electricity meters, and water meter if you have one. Give these to the suppliers so you only pay for what you use.
Safety check: Test your smoke alarms and make sure you know your fire exit route. Never block hallways or shared corridors with your things.
Getting your bills organised early prevents stress later on.
Rent is priority: Your home depends on it. Set up a Direct Debit or standing order. If you have any trouble paying or a delay in benefits, tell your landlord right away as they can usually help if they know early.
Council tax: If you’re the only eligible adult in your home, apply for the 25% single person discount. If your income is low, check if you qualify for a reduction.
Utilities: Contact energy and water companies to put bills in your name.
Broadband and phone: Find out about cheaper social tariffs from Ofcom for people on benefits like Universal Credit.
TV licence: You need a licence if you watch or record live TV on any channel (on a TV, laptop, or phone) or use BBC iPlayer. If you don’t watch live TV or use iPlayer, let TV Licensing know so they don’t send you letters.
Keep a file: It helps to keep important information together in one place, such as your tenancy agreement, landlord contact details, repair reference numbers, and copies of emails or letters. Having these ready makes things much easier if you ever need to ask your landlord questions or report a problem.
Most social housing is in shared buildings or close communities. Having your own tenancy means you’re now the person responsible for how you manage things with neighbours.
Keep noise reasonable, especially late at night.
Treat shared areas with respect.
If there is a problem with your neighbour which cannot be settled amicably, report it to your landlord.
Good neighbour relationships make life much easier.
Once the basics are sorted, you can focus on making your place comfortable and personal. These creators share real experiences of improving and decorating on a budget:
@alexandremiwren — improving and styling her council home
Check the rules: Before doing home improvements check your tenancy agreement or ask your housing officer about the rules, and see our A-Z page. If your home doesn’t have a broadband connection and an engineer needs to drill a hole for a cable, you must get written permission from your landlord first.
