How-to guides for getting things done
These step-by-step guides are here to help you find solutions, from how to apply for social housing, to getting funding and support from your landlord for enhancements to your neighbourhood.
How-to complain effectively
If you’ve reported a problem to your social housing landlord and nothing’s been done — or you’re not happy with their response — you have the right to make a formal complaint. Your landlord must respond within set timeframes.
How-to set up a residents’ association
A residents’ association is a group of neighbours who come together to make their community stronger, safer, and better represented.
How-to tackle persistent anti-social behaviour
When previous reports to your landlord, council, or police haven’t led to effective action, this is the next step to take.
How-to understand the role of the Regulator of Social Housing
This guide explains who the Regulator of Social Housing (RSH) is, what they regulate, how they regulate, how tenants can use this knowledge to understand their landlord’s duties and act when things go wrong.
How-to understand your social housing rent
Social housing rents follow national rules — so they can’t just go up without reason.