Maintenance of common areas

All social housing landlords have a duty to maintain the communal areas in their buildings and grounds. Where a landlord does not properly maintain their communal areas residents have rights to complain and challenge the failure to properly maintain these areas.

What is a landlord responsible for maintaining?

In communal areas:

  • lifts
  • doors and door entry systems
  • outside walls, doors, gates, windows, windowsills, window catches and window frames including external painting and external decoration
  • communal water tanks and associated supply pipework
  • communal heating systems and associated supply pipework and cabling
  • communal lighting systems and associated supply cabling
  • emergency exit signage and lighting
  • communal sprinkler and firefighting equipment
  • bin chutes, hoppers and storage chambers
  • grounds, hedges and trees
  • pathways, steps or other means of access
  • boundary walls and fences
  • paving and access roads that do not form part of the public highway
  • play areas
  • garage and storeshed blocks
  • communal bin storage facilities
  • car parking facilities

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