A-Z of social housing

Find answers quickly to the most common social housing issues. We add a new one each month. Get in touch to let us know what you think we should include.

Adaptations for disability, ageing and health

You can get adaptations to your home to help you or your family live more independently. These can be small changes like grab rails or bigger ones such as stairlifts or extensions.

Complaints to landlords

A brief guide about escalating complaints and getting help from the Housing Ombudsman

Mutual exchange

You don’t have to wait on a long transfer list. You can take action yourself and find a home that works better for you.

Neighbourhood management

Landlords and residents working together for cleaner, safer, and more enjoyable neighbourhoods

Noisy neighbours

Noise is one of the most common forms of anti-social behaviour complaint. Your landlord has a responsibility to deal with anti-social behaviour and to work with other organisations to do so.

Overcrowding

There are 3 overcrowding rules. You only need one of them to apply for your home to be classed as overcrowded

Privacy

Your landlord will need to keep data on you to carry out their legal responsibilities as a landlord. They need to be able to explain what data they hold, and why they hold it, and you have rights in relation to that information.

Repairs

Get timely repairs by your landlord by understanding the rules

Safe buildings

If you are a leaseholder in a building which is taller than 11 metres or five storeys, you may be protected from the costs of replacing dangerous cladding

Service charges

Service charges are payments that a tenant or leaseholder must pay for the cost of services provided by a landlord. Your landlord must show you how the charges have been calculated, they must be reasonable and you have the right to dispute them.

Tenant satisfaction measures

Allowing tenants to scrutinise their landlord’s performance, give insights to landlords on where they might improve services, and provide intelligence to the regulator on failing landlords.

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