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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240717T131500
DTEND;TZID=Europe/London:20240717T163000
DTSTAMP:20260527T151903
CREATED:20240318T103117Z
LAST-MODIFIED:20240318T123334Z
UID:10000068-1721222100-1721233800@www.fourmillionhomes.org
SUMMARY:Training session 3: Resident panels
DESCRIPTION:Across the social housing sector resident panels are involved in decision-making\, monitoring and scrutiny\, complaints\, service review\, policy consideration and various other functions. This session sets the context and explains why resident panels are so important. \nThe session will cover: \n\nWhat is the role of resident panels?\nWhat should resident panels do?\nWho should be on a resident panel?\nWhat support should landlords give?\nHow do we know whether resident panels are improving services?\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. \n 
URL:https://www.fourmillionhomes.org/event/training-session-3-residents-panels-2-3-1-newcastle/
LOCATION:Jesmond Community Library\, St George’s Terrace\, Jesmond\, Newcastle Upon Tyne\, NE2 2DL\, United Kingdom
CATEGORIES:Newcastle
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:54.9933809;-1.6060993
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Jesmond Community Library St George’s Terrace Jesmond Newcastle Upon Tyne NE2 2DL United Kingdom;X-APPLE-RADIUS=500;X-TITLE=St George’s Terrace\, Jesmond:geo:-1.6060993,54.9933809
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240716T183000
DTEND;TZID=Europe/London:20240716T203000
DTSTAMP:20260527T151903
CREATED:20240429T085146Z
LAST-MODIFIED:20240429T113005Z
UID:10000086-1721154600-1721161800@www.fourmillionhomes.org
SUMMARY:Online training session 4 – How to run an effective residents' association
DESCRIPTION:A residents’ association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants\, shared owners\, leaseholders and homeowners. This session sets the context and explains why residents’ associations are so important. \nThis session will cover: \n\nWhat is a residents’ association?\nWhy have a residents’ association?\nWill a residents’ association be possible where you live?\nWhat support can you expect from your landlord?\nThe roles/responsibilities of resident association committee members; dealing with difficult situations\nWhat to do next\n\nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/training-session-4-how-to-run-an-effective-residents-association-2-4-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240708T170000
DTEND;TZID=Europe/London:20240708T183000
DTSTAMP:20260527T151903
CREATED:20240701T103406Z
LAST-MODIFIED:20240701T111402Z
UID:10000097-1720458000-1720463400@www.fourmillionhomes.org
SUMMARY:Access to information about the management of your social housing
DESCRIPTION:Access to information about the management of your social housing has been a topic that keeps coming up in Four Million Homes. \nThe Social Housing White Paper included a commitment to introduce an access for information scheme for residents of housing associations and other private registered providers. Now\, the Department of Levelling Up\, Housing and Communities is running a consultation to seek residents’ views on the information that providers will need to share under the new Social Tenant Access to Information Requirements (STAIRs). \nCome along\, find out what is covered under the new proposals and share your views on this. \nFor more information and to submit an individual response to the consultation\, click here. Closing date is 15 July. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/access-to-information-webinar-14/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240702T183000
DTEND;TZID=Europe/London:20240702T203000
DTSTAMP:20260527T151903
CREATED:20240429T084137Z
LAST-MODIFIED:20240429T112907Z
UID:10000085-1719945000-1719952200@www.fourmillionhomes.org
SUMMARY:Online training session 3: Resident panels
DESCRIPTION:Across the social housing sector resident panels are involved in decision-making\, monitoring and scrutiny\, complaints\, service review\, policy consideration and various other functions. This session sets the context and explains why resident panels are so important. \nThe session will cover: \n\nWhat is the role of resident panels?\nWhat should resident panels do?\nWho should be on a resident panel?\nWhat support should landlords give?\nHow do we know whether resident panels are improving services?\n\nSession is open to all social housing residents. Closed captions will be enabled. \n 
URL:https://www.fourmillionhomes.org/event/training-session-3-residents-panels-2-3-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240626T131500
DTEND;TZID=Europe/London:20240626T163000
DTSTAMP:20260527T151903
CREATED:20240418T092524Z
LAST-MODIFIED:20240626T060835Z
UID:10000076-1719407700-1719419400@www.fourmillionhomes.org
SUMMARY:Training session 2: Equality\, diversity\, and inclusion
DESCRIPTION:This session will cover: \n\nunconscious bias and participants’ experiences of discrimination\nhow to have discussions about diversity\nensuring resident groups and structures are inclusive\nwhat landlords need to be doing in terms of equality\, diversity and inclusion.\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-2-equality-diversity-and-inclusion-2-2-1-london/
LOCATION:Resource for London\, 356 Holloway Rd\, London\, N7 6PA
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.5559275;-0.1161875
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Resource for London 356 Holloway Rd London N7 6PA;X-APPLE-RADIUS=500;X-TITLE=356 Holloway Rd:geo:-0.1161875,51.5559275
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240619T131500
DTEND;TZID=Europe/London:20240619T163000
DTSTAMP:20260527T151903
CREATED:20240318T100611Z
LAST-MODIFIED:20240501T143146Z
UID:10000067-1718802900-1718814600@www.fourmillionhomes.org
SUMMARY:Training session 2: Equality\, diversity\, and inclusion
DESCRIPTION:This session will cover: \n\nunconscious bias and participants’ experiences of discrimination\nhow to have discussions about diversity\nensuring resident groups and structures are inclusive\nwhat landlords need to be doing in terms of equality\, diversity and inclusion.\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-2-equality-diversity-and-inclusion-2-2-1-newcastle/
LOCATION:Jesmond Community Library\, St George’s Terrace\, Jesmond\, Newcastle Upon Tyne\, NE2 2DL\, United Kingdom
CATEGORIES:Newcastle
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:54.9933809;-1.6060993
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Jesmond Community Library St George’s Terrace Jesmond Newcastle Upon Tyne NE2 2DL United Kingdom;X-APPLE-RADIUS=500;X-TITLE=St George’s Terrace\, Jesmond:geo:-1.6060993,54.9933809
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240618T183000
DTEND;TZID=Europe/London:20240618T203000
DTSTAMP:20260527T151903
CREATED:20240429T083453Z
LAST-MODIFIED:20240501T143028Z
UID:10000084-1718735400-1718742600@www.fourmillionhomes.org
SUMMARY:Online training session 2: Equality\, diversity\, and inclusion
DESCRIPTION:This session will cover: \n\nunconscious bias and participants’ experiences of discrimination\nhow to have discussions about diversity\nensuring resident groups and structures are inclusive\nwhat landlords need to be doing in terms of equality\, diversity and inclusion.\n\nSession is open to all social housing residents. Closed captions will be available
URL:https://www.fourmillionhomes.org/event/training-session-2-equality-diversity-and-inclusion-2-2-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240617T193000
DTEND;TZID=Europe/London:20240617T210000
DTSTAMP:20260527T151903
CREATED:20240530T130619Z
LAST-MODIFIED:20240530T130809Z
UID:10000096-1718652600-1718658000@www.fourmillionhomes.org
SUMMARY:How to make an effective complaint
DESCRIPTION:This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord. This will include how to structure your complaint\, what information you should include\, what records you should keep\, what to do if your landlord isn’t responding\, and how to keep your resilience if this happens. It will also look at what good complaint handling offers to landlords. \nThe webinar will be run by Four Million Homes trainers and as always\, there’ll be plenty of opportunity for residents to share their experiences\, what’s worked and what hasn’t and to explore solutions together. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/how-to-make-an-effective-complaint-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240617T143000
DTEND;TZID=Europe/London:20240617T160000
DTSTAMP:20260527T151903
CREATED:20240530T130543Z
LAST-MODIFIED:20240530T130543Z
UID:10000095-1718634600-1718640000@www.fourmillionhomes.org
SUMMARY:How to make an effective complaint
DESCRIPTION:This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord. This will include how to structure your complaint\, what information you should include\, what records you should keep\, what to do if your landlord isn’t responding\, and how to keep your resilience if this happens. It will also look at what good complaint handling offers to landlords. \nThe webinar will be run by Four Million Homes trainers and as always\, there’ll be plenty of opportunity for residents to share their experiences\, what’s worked and what hasn’t and to explore solutions together. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/how-to-make-an-effective-complaint-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240605T131500
DTEND;TZID=Europe/London:20240605T163000
DTSTAMP:20260527T151903
CREATED:20240418T092417Z
LAST-MODIFIED:20240418T102340Z
UID:10000074-1717593300-1717605000@www.fourmillionhomes.org
SUMMARY:Training session 1: Know your rights to engage and be heard
DESCRIPTION:This session is designed to: \n\nexplore how to get your views across\, the impact of resident engagement\nhow to get views from your community\nunderstand how landlords make decisions\nincrease your confidence and communication skills\nbe interesting\, worthwhile and fun!\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-1-know-your-rights-to-engage-and-be-heard-6/
LOCATION:Resource for London\, 356 Holloway Rd\, London\, N7 6PA
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.5559275;-0.1161875
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Resource for London 356 Holloway Rd London N7 6PA;X-APPLE-RADIUS=500;X-TITLE=356 Holloway Rd:geo:-0.1161875,51.5559275
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240604T183000
DTEND;TZID=Europe/London:20240604T203000
DTSTAMP:20260527T151903
CREATED:20240429T082127Z
LAST-MODIFIED:20240429T112656Z
UID:10000083-1717525800-1717533000@www.fourmillionhomes.org
SUMMARY:Online training session 1: Know your rights to engage and be heard
DESCRIPTION:This session is designed to: \n\nexplore how to get your views across\, the impact of resident engagement\nhow to get views from your community\nunderstand how landlords make decisions\nincrease your confidence and communication skills\nbe interesting\, worthwhile and fun!\n\nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/training-session-1-know-your-rights-to-engage-and-be-heard-2-2-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240529T183000
DTEND;TZID=Europe/London:20240529T203000
DTSTAMP:20260527T151903
CREATED:20240430T093325Z
LAST-MODIFIED:20240430T094256Z
UID:10000092-1717007400-1717014600@www.fourmillionhomes.org
SUMMARY:Online training session 8 – Social housing regulatory requirements
DESCRIPTION:This session outlines the key areas of regulation that Registered Providers need to ensure they are compliant with. This will cover changes since the Social Housing (Regulation) Act becoming law and the new standards coming into place from April 2024 \nUnder the new standards landlords need to: \n\nensure tenants are safe in their homes\nlisten to tenants’ complaints and respond promptly to put things right\nbe accountable to tenants and treat them with fairness and respect\nknow more about the condition of every home and the needs of the people who live in them\ncollect and use data effectively across a range of areas\, including repairs\n\nThe session will cover: \n\nThe role of the Regulator of Social Housing and the Housing Ombudsman Service\nThe Regulatory Framework\nThe standards that landlords need to comply with\nThe Tenant Satisfaction Measures\n\nSession is open to all social housing residents. Closed captions will be enabled. \n 
URL:https://www.fourmillionhomes.org/event/online-training-session-8-social-housing-regulatory-requirements-2/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240522T131500
DTEND;TZID=Europe/London:20240522T163000
DTSTAMP:20260527T151903
CREATED:20240318T100345Z
LAST-MODIFIED:20240318T122749Z
UID:10000019-1716383700-1716395400@www.fourmillionhomes.org
SUMMARY:Training session 1: Know your rights to engage and be heard
DESCRIPTION:This session is designed to: \n\nexplore how to get your views across\, the impact of resident engagement\nhow to get views from your community\nunderstand how landlords make decisions\nincrease your confidence and communication skills\nbe interesting\, worthwhile and fun!\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-1-know-your-rights-to-engage-and-be-heard-2-1-1-newcastle/
LOCATION:Jesmond Community Library\, St George’s Terrace\, Jesmond\, Newcastle Upon Tyne\, NE2 2DL\, United Kingdom
CATEGORIES:Newcastle
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:54.9933809;-1.6060993
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Jesmond Community Library St George’s Terrace Jesmond Newcastle Upon Tyne NE2 2DL United Kingdom;X-APPLE-RADIUS=500;X-TITLE=St George’s Terrace\, Jesmond:geo:-1.6060993,54.9933809
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240516T193000
DTEND;TZID=Europe/London:20240516T210000
DTSTAMP:20260527T151903
CREATED:20240430T100015Z
LAST-MODIFIED:20240514T113916Z
UID:10000093-1715887800-1715893200@www.fourmillionhomes.org
SUMMARY:New standards for social housing
DESCRIPTION:From the 1st April\, new standards were introduced for social housing landlords\, designed to protect tenants and improve the service they receive. \nUnder the new standards\, landlords have to: \n\nensure tenants are safe in their homes \nlisten to tenants’ complaints and respond promptly to put things right \nbe accountable to tenants and treat them with fairness and respect \nknow more about the condition of every home and the needs of the people who live in them \ncollect and use data effectively across a range of areas\, including repairs \n\nThe Regulator of Social Housing will also have a more active role and additional powers in how it regulates these. \nIn the afternoon webinar\, Fleur Priest-Stephens\, Head of Tenant Engagement at the Regulator will attend to talk through the new standards and their approach to making sure landlords meet them\, and will answer questions from residents. In this session\, we’ll show a recording of her presentation and will facilitate a discussion and capture people’s comments\, thoughts and concerns.  \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/new-standards-for-social-housing-webinar-12-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240516T143000
DTEND;TZID=Europe/London:20240516T153000
DTSTAMP:20260527T151903
CREATED:20240429T093908Z
LAST-MODIFIED:20240514T112518Z
UID:10000091-1715869800-1715873400@www.fourmillionhomes.org
SUMMARY:New standards for social housing
DESCRIPTION:From the 1st April\, new standards were introduced for social housing landlords\, designed to protect tenants and improve the service they receive. \nUnder the new standards\, landlords have to: \n\nensure tenants are safe in their homes \nlisten to tenants’ complaints and respond promptly to put things right \nbe accountable to tenants and treat them with fairness and respect \nknow more about the condition of every home and the needs of the people who live in them \ncollect and use data effectively across a range of areas\, including repairs \n\nThe Regulator of Social Housing will also have a more active role and additional powers in how it regulates these. \nAt this webinar\, Fleur Priest-Stephens\, Head of Tenant Engagement at the Regulator will talk through the new standards and their approach to making sure landlords meet them.  There’ll be the opportunity to ask questions and have your voices heard. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/new-standards-for-social-housing-webinar-12/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240515T183000
DTEND;TZID=Europe/London:20240515T203000
DTSTAMP:20260527T151903
CREATED:20240430T101916Z
LAST-MODIFIED:20240513T112953Z
UID:10000094-1715797800-1715805000@www.fourmillionhomes.org
SUMMARY:Service charges
DESCRIPTION:This webinar focuses in more details on service charges\, one of the key issues raised by residents through the Four Million Homes sessions. We we will look at what service charges should and shouldn’t cover; the rights and avenues that residents have to access information about and challenge service charges; and will invite participants to share their experiences in this area. \n 
URL:https://www.fourmillionhomes.org/event/service-charges/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240430T183000
DTEND;TZID=Europe/London:20240430T203000
DTSTAMP:20260527T151903
CREATED:20231217T141406Z
LAST-MODIFIED:20240430T105635Z
UID:10000056-1714501800-1714509000@www.fourmillionhomes.org
SUMMARY:Online training session 8 – Social housing regulatory requirements
DESCRIPTION:This session outlines the key areas of regulation that Registered Providers need to ensure they are compliant with. This will cover changes since the Social Housing (Regulation) Act becoming law and the new standards coming into place from April 2024 \nUnder the new standards landlords need to: \n\nensure tenants are safe in their homes\nlisten to tenants’ complaints and respond promptly to put things right\nbe accountable to tenants and treat them with fairness and respect\nknow more about the condition of every home and the needs of the people who live in them\ncollect and use data effectively across a range of areas\, including repairs\n\nThe session will cover: \n\nThe role of the Regulator of Social Housing and the Housing Ombudsman Service\nThe Regulatory Framework\nThe standards that landlords need to comply with\nThe Tenant Satisfaction Measures\n\nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/online-training-session-8-social-housing-regulatory-requirements/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240424T131500
DTEND;TZID=Europe/London:20240424T163000
DTSTAMP:20260527T151903
CREATED:20231217T140835Z
LAST-MODIFIED:20240327T073317Z
UID:10000055-1713964500-1713976200@www.fourmillionhomes.org
SUMMARY:Training session 8 - Social housing regulatory requirements
DESCRIPTION:This session outlines the key areas of regulation that Registered Providers need to ensure they are compliant with. This will cover changes since the Social Housing (Regulation) Act becoming law and the new standards coming into place from April 2024 \nUnder the new standards landlords need to: \n\nensure tenants are safe in their homes\nlisten to tenants’ complaints and respond promptly to put things right\nbe accountable to tenants and treat them with fairness and respect\nknow more about the condition of every home and the needs of the people who live in them\ncollect and use data effectively across a range of areas\, including repairs\n\nThe session will cover: \n\nThe role of the Regulator of Social Housing and the Housing Ombudsman Service\nThe Regulatory Framework\nThe standards that landlords need to comply with\nThe Tenant Satisfaction Measures\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. No parking available.
URL:https://www.fourmillionhomes.org/event/training-session-8-social-housing-regulatory-requirements-london/
LOCATION:Canopi\, 7-14 Great Dover Street\, London\, SE1 4YR\, United Kingdom
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.4998194;-0.0929174
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Canopi 7-14 Great Dover Street London SE1 4YR United Kingdom;X-APPLE-RADIUS=500;X-TITLE=7-14 Great Dover Street:geo:-0.0929174,51.4998194
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240423T131500
DTEND;TZID=Europe/London:20240423T163000
DTSTAMP:20260527T151903
CREATED:20231217T134624Z
LAST-MODIFIED:20240327T093827Z
UID:10000054-1713878100-1713889800@www.fourmillionhomes.org
SUMMARY:Training session 8 - Social housing regulatory requirements
DESCRIPTION:This session outlines the key areas of regulation that Registered Providers need to ensure they are compliant with. This will cover changes since the Social Housing (Regulation) Act becoming law and the new standards coming into place from April 2024 \nUnder the new standards landlords need to: \n\nensure tenants are safe in their homes\nlisten to tenants’ complaints and respond promptly to put things right\nbe accountable to tenants and treat them with fairness and respect\nknow more about the condition of every home and the needs of the people who live in them\ncollect and use data effectively across a range of areas\, including repairs\n\nThe session will cover: \n\nThe role of the Regulator of Social Housing and the Housing Ombudsman Service\nThe Regulatory Framework\nThe standards that landlords need to comply with\nThe Tenant Satisfaction Measures\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. No parking available.
URL:https://www.fourmillionhomes.org/event/training-session-8-social-housing-regulatory-requirements-liverpool/
LOCATION:The Womans Organisation\, 54 St James Street Liverpool\, L1 0AB\, 54 St James Street\, Liverpool\, Liverpool\, L1 0AB\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:53.396773;-2.9798453
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Womans Organisation 54 St James Street Liverpool L1 0AB 54 St James Street Liverpool Liverpool L1 0AB United Kingdom;X-APPLE-RADIUS=500;X-TITLE=54 St James Street:geo:-2.9798453,53.396773
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240409T131500
DTEND;TZID=Europe/London:20240409T163000
DTSTAMP:20260527T151903
CREATED:20231218T092613Z
LAST-MODIFIED:20240327T072229Z
UID:10000058-1712668500-1712680200@www.fourmillionhomes.org
SUMMARY:Training session 8 - Social housing regulatory requirements
DESCRIPTION:This session outlines the key areas of regulation that Registered Providers need to ensure they are compliant with. This will cover changes since the Social Housing (Regulation) Act becoming law and the new standards coming into place from April 2024 \nUnder the new standards landlords need to: \n\nensure tenants are safe in their homes\nlisten to tenants’ complaints and respond promptly to put things right\nbe accountable to tenants and treat them with fairness and respect\nknow more about the condition of every home and the needs of the people who live in them\ncollect and use data effectively across a range of areas\, including repairs\n\nThe session will cover: \n\nThe role of the Regulator of Social Housing and the Housing Ombudsman Service\nThe Regulatory Framework\nThe standards that landlords need to comply with\nThe Tenant Satisfaction Measures\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. No parking available.
URL:https://www.fourmillionhomes.org/event/training-session-8-social-housing-regulatory-requirements-leeds/
LOCATION:Leeds City Museum\, Millennium Square\, Leeds\, Leeds\, LS2 8BH\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:53.801152;-1.5481071
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Leeds City Museum Millennium Square Leeds Leeds LS2 8BH United Kingdom;X-APPLE-RADIUS=500;X-TITLE=Millennium Square:geo:-1.5481071,53.801152
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240325T193000
DTEND;TZID=Europe/London:20240325T210000
DTSTAMP:20260527T151903
CREATED:20240306T105851Z
LAST-MODIFIED:20240307T175337Z
UID:10000066-1711395000-1711400400@www.fourmillionhomes.org
SUMMARY:Communication\, clarity and courtesy: better treatment for social housing residents
DESCRIPTION:Poor communication is often at the heart of housing complaints and is one of the key issues that residents have raised throughout the Four Million Homes programme to date. \nThis webinar follows on from our session on the consultation around the competence and conduct of social housing staff. \nPolly Cox from the Housing Ombudsman will share the findings from their recent report ‘Spotlight on attitudes\, respect and rights – relationship of equals’; how this feeds into the complaints process and their recommendations for change. And representatives from Stop Social Housing Stigma – a resident-led campaign with support from housing organisations across the UK – will talk about their work to support tenants to have a voice against stereotyping and stigma. \nAs always\, there will be plenty of opportunity for questions\, discussion and to share your opinions.
URL:https://www.fourmillionhomes.org/event/w10-communication-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240325T150000
DTEND;TZID=Europe/London:20240325T163000
DTSTAMP:20260527T151903
CREATED:20240306T105541Z
LAST-MODIFIED:20240307T175306Z
UID:10000065-1711378800-1711384200@www.fourmillionhomes.org
SUMMARY:Communication\, clarity and courtesy: better treatment for social housing residents
DESCRIPTION:Poor communication is often at the heart of housing complaints and is one of the key issues that residents have raised throughout the Four Million Homes programme to date. \nThis webinar follows on from our session on the consultation around the competence and conduct of social housing staff. \nPolly Cox from the Housing Ombudsman will share the findings from their recent report ‘Spotlight on attitudes\, respect and rights – relationship of equals’; how this feeds into the complaints process and their recommendations for change. And representatives from Stop Social Housing Stigma – a resident-led campaign with support from housing organisations across the UK – will talk about their work to support tenants to have a voice against stereotyping and stigma. \nAs always\, there will be plenty of opportunity for questions\, discussion and to share your opinions.
URL:https://www.fourmillionhomes.org/event/w10-communication-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240319T131500
DTEND;TZID=Europe/London:20240319T163000
DTSTAMP:20260527T151903
CREATED:20231217T142502Z
LAST-MODIFIED:20240223T110650Z
UID:10000057-1710854100-1710865800@www.fourmillionhomes.org
SUMMARY:Training session 7 - Options for resident control
DESCRIPTION:This session explores different options for resident control\, ownership and management of their homes and assets. \nIt covers: \n\nWhat the community is trying to achieve\nBuilding community support and membership\nDifferent routes to ownership and management\nGetting the right advice\n\nIt also looks at community owned housing associations in the UK and shares the journey of how one such organisation – Walterton & Elgin Community Homes – took control of its homes from the council 30 years ago and where they are now. \nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. Parking is available\, please book with the venue.
URL:https://www.fourmillionhomes.org/event/training-session-7-options-for-resident-control-leeds/
LOCATION:Leeds City Museum\, Millennium Square\, Leeds\, Leeds\, LS2 8BH\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:53.801152;-1.5481071
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Leeds City Museum Millennium Square Leeds Leeds LS2 8BH United Kingdom;X-APPLE-RADIUS=500;X-TITLE=Millennium Square:geo:-1.5481071,53.801152
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240318T193000
DTEND;TZID=Europe/London:20240318T210000
DTSTAMP:20260527T151903
CREATED:20240306T092946Z
LAST-MODIFIED:20240312T141456Z
UID:10000064-1710790200-1710795600@www.fourmillionhomes.org
SUMMARY:Have your say – Professional and respectful treatment for social housing residents
DESCRIPTION:The government is currently consulting on its proposals to introduce a new\, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have\, or be working towards\, a relevant qualification. It will ensure that staff have up-to-date skills\, knowledge and experience\, and that they exhibit the right behaviours to deliver a high quality\, professional service and treat residents with respect \nWe know this topic is important to our residents so we plan to feed in a response on behalf of Four Million Homes. \nA speaker from the Department of Levelling Up\, Housing and Communities will give an overview of the proposals in the consultation and answer questions and then we will go through the consultation and gather responses from participants. \n 
URL:https://www.fourmillionhomes.org/event/have-your-say-competence-and-conduct-of-social-housing-staff-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240318T150000
DTEND;TZID=Europe/London:20240318T163000
DTSTAMP:20260527T151903
CREATED:20240306T092821Z
LAST-MODIFIED:20240307T175227Z
UID:10000063-1710774000-1710779400@www.fourmillionhomes.org
SUMMARY:Have your say – Professional and respectful treatment for social housing residents
DESCRIPTION:The government is currently consulting on its proposals to introduce a new\, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have\, or be working towards\, a relevant qualification. It will ensure that staff have up-to-date skills\, knowledge and experience\, and that they exhibit the right behaviours to deliver a high quality\, professional service and treat residents with respect \nWe know this topic is important to our residents so we plan to feed in a response on behalf of Four Million Homes. \nA speaker from the Department of Levelling Up\, Housing and Communities will give an overview of the proposals in the consultation and answer questions and then we will go through the consultation and gather responses from participants. \n 
URL:https://www.fourmillionhomes.org/event/have-your-say-competence-and-conduct-of-social-housing-staff/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240304T183000
DTEND;TZID=Europe/London:20240304T203000
DTSTAMP:20260527T151903
CREATED:20231216T120316Z
LAST-MODIFIED:20231218T135225Z
UID:10000052-1709577000-1709584200@www.fourmillionhomes.org
SUMMARY:Online training session 7 – Options for resident control
DESCRIPTION:This session explores different options for resident control\, ownership and management of their homes and assets. \nIt covers: \n\nWhat the community is trying to acheive\nBuilding community support and membership\nDifferent routes to ownership and management\nGetting the right advice\n\nIt also looks at community owned housing associations in the UK and shares the journey of how one such organisation – Walterton & Elgin Community Homes – took control of its homes from the council 30 years ago and where they are now. \nSession is open to all social housing residents. \nClosed captions will be enabled for the session.
URL:https://www.fourmillionhomes.org/event/online-training-session-7-options-for-resident-control/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240228T131500
DTEND;TZID=Europe/London:20240228T163000
DTSTAMP:20260527T151903
CREATED:20231216T115656Z
LAST-MODIFIED:20231218T134647Z
UID:10000051-1709126100-1709137800@www.fourmillionhomes.org
SUMMARY:Training session 7 - Options for resident control
DESCRIPTION:This session explores different options for resident control\, ownership and management of their homes and assets. \nIt covers: \n\nWhat the community is trying to acheive\nBuilding community support and membership\nDifferent routes to ownership and management\nGetting the right advice\n\nIt also looks at community owned housing associations in the UK and shares the journey of how one such organisation – Walterton & Elgin Community Homes – took control of its homes from the council 30 years ago and where they are now. \nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. No parking available.
URL:https://www.fourmillionhomes.org/event/training-session-7-options-for-resident-control-london/
LOCATION:Canopi\, 7-14 Great Dover Street\, London\, SE1 4YR\, United Kingdom
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.4998194;-0.0929174
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Canopi 7-14 Great Dover Street London SE1 4YR United Kingdom;X-APPLE-RADIUS=500;X-TITLE=7-14 Great Dover Street:geo:-0.0929174,51.4998194
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240221T131500
DTEND;TZID=Europe/London:20240221T163000
DTSTAMP:20260527T151903
CREATED:20231216T115330Z
LAST-MODIFIED:20231219T195325Z
UID:10000050-1708521300-1708533000@www.fourmillionhomes.org
SUMMARY:Training session 7 - Options for resident control
DESCRIPTION:This session explores different options for resident control\, ownership and management of their homes and assets. \nIt covers: \n\nWhat the community is trying to achieve\nBuilding community support and membership\nDifferent routes to ownership and management\nGetting the right advice\n\nIt also looks at community owned housing associations in the UK and shares the journey of how one such organisation – Walterton & Elgin Community Homes – took control of its homes from the council 30 years ago and where they are now. \nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. Parking is available\, please book with the venue.
URL:https://www.fourmillionhomes.org/event/training-session-7-options-for-resident-control-liverpool/
LOCATION:The Womans Organisation\, 54 St James Street Liverpool\, L1 0AB\, 54 St James Street\, Liverpool\, Liverpool\, L1 0AB\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:53.396773;-2.9798453
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=The Womans Organisation 54 St James Street Liverpool L1 0AB 54 St James Street Liverpool Liverpool L1 0AB United Kingdom;X-APPLE-RADIUS=500;X-TITLE=54 St James Street:geo:-2.9798453,53.396773
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240220T131500
DTEND;TZID=Europe/London:20240220T163000
DTSTAMP:20260527T151903
CREATED:20231216T115156Z
LAST-MODIFIED:20231218T133439Z
UID:10000049-1708434900-1708446600@www.fourmillionhomes.org
SUMMARY:Training session 6 - Understanding landlord financial models
DESCRIPTION:This session looks at how the finance works\, both for landlords’ existing homes and the development of new homes. \nIt sets out to: \n\nExplore how councils and housing associations are funded\nHelp residents to understand what your rent and service charges pay for\nLook at how landlords fund development of new properties\nBe interesting\, worthwhile and fun!\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. No parking available.
URL:https://www.fourmillionhomes.org/event/training-session-6-understanding-landlord-financial-models-leeds/
LOCATION:Leeds City Museum\, Millennium Square\, Leeds\, Leeds\, LS2 8BH\, United Kingdom
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:53.801152;-1.5481071
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Leeds City Museum Millennium Square Leeds Leeds LS2 8BH United Kingdom;X-APPLE-RADIUS=500;X-TITLE=Millennium Square:geo:-1.5481071,53.801152
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240215T131500
DTEND;TZID=Europe/London:20240215T163000
DTSTAMP:20260527T151903
CREATED:20231216T101131Z
LAST-MODIFIED:20240202T113546Z
UID:10000046-1708002900-1708014600@www.fourmillionhomes.org
SUMMARY:Training session 6 - Understanding landlord financial models
DESCRIPTION:This session looks at how the finance works\, both for landlords’ existing homes and the development of new homes. \nIt sets out to: \n\nExplore how councils and housing associations are funded\nHelp residents to understand what your rent and service charges pay for\nLook at how landlords fund development of new properties\nBe interesting\, worthwhile and fun!\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. Parking is not available. \nPlease note\, the date of this session has now changed from its original date of Wednesday 31st January. It will now take place on Thursday 15th February.
URL:https://www.fourmillionhomes.org/event/training-session-6-understanding-landlord-financial-models-london/
LOCATION:Canopi\, 7-14 Great Dover Street\, London\, SE1 4YR\, United Kingdom
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.4998194;-0.0929174
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Canopi 7-14 Great Dover Street London SE1 4YR United Kingdom;X-APPLE-RADIUS=500;X-TITLE=7-14 Great Dover Street:geo:-0.0929174,51.4998194
END:VEVENT
END:VCALENDAR