BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Four Million Homes - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.fourmillionhomes.org
X-WR-CALDESC:Events for Four Million Homes
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20231029T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241002T131500
DTEND;TZID=Europe/London:20241002T163000
DTSTAMP:20260527T142526
CREATED:20240418T093230Z
LAST-MODIFIED:20240918T163429Z
UID:10000078-1727874900-1727886600@www.fourmillionhomes.org
SUMMARY:Training session 4 – How to run an effective residents' association
DESCRIPTION:A residents’ association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants\, shared owners\, leaseholders and homeowners. This session sets the context and explains why residents’ associations are so important. \nThis session will cover: \n\nWhat is a residents’ association?\nWhy have a residents’ association?\nWill a residents’ association be possible where you live?\nWhat support can you expect from your landlord?\nThe roles/responsibilities of resident association committee members; dealing with difficult situations\nWhat to do next\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-4-how-to-run-an-effective-residents-association-2-4-1-london/
LOCATION:Resource for London\, 356 Holloway Rd\, London\, N7 6PA
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.5559275;-0.1161875
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Resource for London 356 Holloway Rd London N7 6PA;X-APPLE-RADIUS=500;X-TITLE=356 Holloway Rd:geo:-0.1161875,51.5559275
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241001T183000
DTEND;TZID=Europe/London:20241001T203000
DTSTAMP:20260527T142526
CREATED:20240429T091039Z
LAST-MODIFIED:20240909T100440Z
UID:10000090-1727807400-1727814600@www.fourmillionhomes.org
SUMMARY:Online training session 8 - Options for resident control
DESCRIPTION:Part of a series of 8x training sessions to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\nThis session explores different options for resident control\, ownership and management of their homes and assets. \nIt covers: \n\nwhat the community is trying to achieve\nbuilding community support and membership\ndifferent routes to ownership and management\ngetting the right advice\n\nIt also looks at community owned housing associations in the UK and shares the journey of how one such organisation – Walterton & Elgin Community Homes – took control of its homes from the council 30 years ago and where they are now. \nSession is open to all social housing residents. Closed captions will be enabled. \n(This session was originally planned for 17th September but has been changed to 1st October)
URL:https://www.fourmillionhomes.org/event/training-session-8-options-for-resident-control-2-8-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240918T131500
DTEND;TZID=Europe/London:20240918T163000
DTSTAMP:20260527T142526
CREATED:20240318T104223Z
LAST-MODIFIED:20240418T084652Z
UID:10000069-1726665300-1726677000@www.fourmillionhomes.org
SUMMARY:Training session 4 – How to run an effective residents' association
DESCRIPTION:A residents’ association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants\, shared owners\, leaseholders and homeowners. This session sets the context and explains why residents’ associations are so important. \nThis session will cover: \n\nWhat is a residents’ association?\nWhy have a residents’ association?\nWill a residents’ association be possible where you live?\nWhat support can you expect from your landlord?\nThe roles/responsibilities of resident association committee members; dealing with difficult situations\nWhat to do next\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-4-how-to-run-an-effective-residents-association-2-4-1-newcastle/
LOCATION:Jesmond Community Library\, St George’s Terrace\, Jesmond\, Newcastle Upon Tyne\, NE2 2DL\, United Kingdom
CATEGORIES:Newcastle
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:54.9933809;-1.6060993
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Jesmond Community Library St George’s Terrace Jesmond Newcastle Upon Tyne NE2 2DL United Kingdom;X-APPLE-RADIUS=500;X-TITLE=St George’s Terrace\, Jesmond:geo:-1.6060993,54.9933809
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240914T100000
DTEND;TZID=Europe/London:20240914T160000
DTSTAMP:20260527T142526
CREATED:20240718T091619Z
LAST-MODIFIED:20240731T152453Z
UID:10000100-1726308000-1726329600@www.fourmillionhomes.org
SUMMARY:Rights and responsibilities in social housing
DESCRIPTION:Guidance and information on resident rights and how to promote them. A day of free training on how to engage individually and collectively with your social housing landlord\, to make change in your home and neighbourhood. \nTopics on the day will include: \n— Introduction to Four Million Homes \n— Getting your views across to landlords \n— How landlords make decisions \n— Resident panels and resident associations \n— Ensuring diversity in resident groups \nFree lunch and refreshments will be provided. The venue is fully wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/nottingham/
LOCATION:St Nics\, Nottingham\, 79 Maid Marian Way\, Nottingham\, NG1 6AE
CATEGORIES:Nottingham
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2024/07/Four-Million-Homes-Nottingham-14-09-2024-website-event.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:52.9504236;-1.1509525
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=St Nics Nottingham 79 Maid Marian Way Nottingham NG1 6AE;X-APPLE-RADIUS=500;X-TITLE=79 Maid Marian Way:geo:-1.1509525,52.9504236
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240910T193000
DTEND;TZID=Europe/London:20240910T210000
DTSTAMP:20260527T142526
CREATED:20240822T130536Z
LAST-MODIFIED:20240903T113043Z
UID:10000102-1725996600-1726002000@www.fourmillionhomes.org
SUMMARY:How to get people involved
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\n“Nobody seems bothered”\, “we only get a few people coming along to meetings”… \nOne of the things that often comes up in Four Million Homes sessions is to how to get other people involved: whether it’s about finding out and organising around a shared issue you’re facing with your landlord\, or about engaging more people in your resident group or association. \nRyan Shelswell\, Customer Voice Lead from Cobalt Housing in Liverpool\, alongside involved tenants Leah Stevens and Julie Hoyle\, will deliver a presentation on how Cobalt Housing approach tenant involvement; both formally and informally at a neighbourhood level. \nPaul Kelly\, CCH Associate\, will deliver a talk around the CCH Active Engagement strategy and how to explore different routes to engage tenants and how to measure success. \nAs always\, there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/involvement-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240910T143000
DTEND;TZID=Europe/London:20240910T160000
DTSTAMP:20260527T142526
CREATED:20240822T104951Z
LAST-MODIFIED:20240903T113909Z
UID:10000101-1725978600-1725984000@www.fourmillionhomes.org
SUMMARY:How to get people involved
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\n“Nobody seems bothered”\, “we only get a few people coming along to meetings”… \nOne of the things that often comes up in Four Million Homes sessions is to how to get other people involved: whether it’s about finding out and organising around a shared issue you’re facing with your landlord\, or about engaging more people in your resident group or association. \nRyan Shelswell\, Customer Voice Lead from Cobalt Housing in Liverpool\, alongside involved tenants Leah Stevens and Julie Hoyle\, will deliver a presentation on how Cobalt Housing approach tenant involvement; both formally and informally at a neighbourhood level. \nPaul Kelly\, CCH Associate\, will deliver a talk around the CCH Active Engagement strategy and how to explore different routes to engage tenants and how to measure success. \nAs always\, there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/involvement-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240903T183000
DTEND;TZID=Europe/London:20240903T203000
DTSTAMP:20260527T142526
CREATED:20240429T090735Z
LAST-MODIFIED:20240429T113236Z
UID:10000089-1725388200-1725395400@www.fourmillionhomes.org
SUMMARY:Online training session 7 - Understanding landlord financial models
DESCRIPTION:This session looks at how the finance works\, both for landlords’ existing homes and the development of new homes. \nIt sets out to: \n\nexplore how councils and housing associations are funded\nhelp residents to understand what your rent and service charges pay for\nlook at how landlords fund development of new properties\nbe interesting\, worthwhile and fun!\n\nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/clotraining-session-6-understanding-landlord-financial-models-2-7-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240813T183000
DTEND;TZID=Europe/London:20240813T203000
DTSTAMP:20260527T142526
CREATED:20240429T090703Z
LAST-MODIFIED:20240429T113146Z
UID:10000088-1723573800-1723581000@www.fourmillionhomes.org
SUMMARY:Online training session 6 - Social housing regulatory requirements
DESCRIPTION:This session outlines the key areas of the Regulatory Framework that Registered Providers need to ensure they are compliant with\, particularly including new changes to consumer regulation from April 2024. \nIt will cover: \n\nthe role of the Regulator of Social Housing and the Housing Ombudsman Service\nthe Regulatory Framework\nthe standards that landlords need to comply with\nthe Tenant Satisfaction Measures\n\nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/training-session-6-social-housing-regulatory-requirements-2-6-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240731T193000
DTEND;TZID=Europe/London:20240731T210000
DTSTAMP:20260527T142526
CREATED:20240717T144139Z
LAST-MODIFIED:20240718T102917Z
UID:10000099-1722454200-1722459600@www.fourmillionhomes.org
SUMMARY:Scrutinising your landlord's performance
DESCRIPTION:Scrutiny is a way for residents to examine decisions\, policies and actions that affect their home in order to hold their landlords to account and improve services. \nIn this webinar\, we’ll look more closely at how scrutiny works in practice. Kai Jackson\, chair of the scrutiny panel at Black Country Housing Group (BCHG)\, will share her experiences of being involved in scrutiny – successes\, challenges and how to overcome them – as well as the transformation that happened in BCHG because of a strong scrutiny panel and a change in  the leadership team. And Caritas Charles\, Policy and Insight Manager at TPAS England\, will talk about why scrutiny is so important in terms of the new consumer standards. \nAs always there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/scrutiny-afternoon-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240731T143000
DTEND;TZID=Europe/London:20240731T160000
DTSTAMP:20260527T142526
CREATED:20240717T140721Z
LAST-MODIFIED:20240717T144128Z
UID:10000098-1722436200-1722441600@www.fourmillionhomes.org
SUMMARY:Scrutinising your landlord's performance
DESCRIPTION:Scrutiny is a way for residents to examine decisions\, policies and actions that affect their home in order to hold their landlords to account and improve services. \nIn this webinar\, we’ll look more closely at how scrutiny works in practice. Kai Jackson\, chair of the scrutiny panel at Black Country Housing Group (BCHG)\, will share her experiences of being involved in scrutiny – successes\, challenges and how to overcome them – as well as the transformation that happened in BCHG because of a strong scrutiny panel and a change in  the leadership team. And Caritas Charles\, Policy and Insight Manager at TPAS England\, will talk about why scrutiny is so important in terms of the new consumer standards. \nAs always there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/scrutiny-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240731T131500
DTEND;TZID=Europe/London:20240731T163000
DTSTAMP:20260527T142526
CREATED:20240418T092821Z
LAST-MODIFIED:20240418T102515Z
UID:10000077-1722431700-1722443400@www.fourmillionhomes.org
SUMMARY:Training session 3: Resident panels
DESCRIPTION:Across the social housing sector resident panels are involved in decision-making\, monitoring and scrutiny\, complaints\, service review\, policy consideration and various other functions. This session sets the context and explains why resident panels are so important. \nThe session will cover: \n\nWhat is the role of resident panels?\nWhat should resident panels do?\nWho should be on a resident panel?\nWhat support should landlords give?\nHow do we know whether resident panels are improving services?\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. \n 
URL:https://www.fourmillionhomes.org/event/training-session-3-residents-panels-2-3-1-london/
LOCATION:Resource for London\, 356 Holloway Rd\, London\, N7 6PA
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.5559275;-0.1161875
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Resource for London 356 Holloway Rd London N7 6PA;X-APPLE-RADIUS=500;X-TITLE=356 Holloway Rd:geo:-0.1161875,51.5559275
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240730T183000
DTEND;TZID=Europe/London:20240730T203000
DTSTAMP:20260527T142526
CREATED:20240429T085711Z
LAST-MODIFIED:20240429T113056Z
UID:10000087-1722364200-1722371400@www.fourmillionhomes.org
SUMMARY:Online training session 5 – social housing legal requirements
DESCRIPTION:This session outlines the key areas of the law that Registered Providers need to ensure they are compliant with\, and also the records that they should maintain; it does not seek to provide detailed legal advice. \nThis session will cover: \n\nthe areas of law that social housing providers need to be compliant with\nwhat records need to be kept\nhow complaints are handled\nconfidentiality\n\nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/training-session-5-social-housing-legal-requirements-2-5-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240717T131500
DTEND;TZID=Europe/London:20240717T163000
DTSTAMP:20260527T142526
CREATED:20240318T103117Z
LAST-MODIFIED:20240318T123334Z
UID:10000068-1721222100-1721233800@www.fourmillionhomes.org
SUMMARY:Training session 3: Resident panels
DESCRIPTION:Across the social housing sector resident panels are involved in decision-making\, monitoring and scrutiny\, complaints\, service review\, policy consideration and various other functions. This session sets the context and explains why resident panels are so important. \nThe session will cover: \n\nWhat is the role of resident panels?\nWhat should resident panels do?\nWho should be on a resident panel?\nWhat support should landlords give?\nHow do we know whether resident panels are improving services?\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. \n 
URL:https://www.fourmillionhomes.org/event/training-session-3-residents-panels-2-3-1-newcastle/
LOCATION:Jesmond Community Library\, St George’s Terrace\, Jesmond\, Newcastle Upon Tyne\, NE2 2DL\, United Kingdom
CATEGORIES:Newcastle
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:54.9933809;-1.6060993
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Jesmond Community Library St George’s Terrace Jesmond Newcastle Upon Tyne NE2 2DL United Kingdom;X-APPLE-RADIUS=500;X-TITLE=St George’s Terrace\, Jesmond:geo:-1.6060993,54.9933809
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240716T183000
DTEND;TZID=Europe/London:20240716T203000
DTSTAMP:20260527T142526
CREATED:20240429T085146Z
LAST-MODIFIED:20240429T113005Z
UID:10000086-1721154600-1721161800@www.fourmillionhomes.org
SUMMARY:Online training session 4 – How to run an effective residents' association
DESCRIPTION:A residents’ association is a group of people who live in a neighbourhood and decide that they want to get together to deal with issues that affect their local community. The group can include tenants\, shared owners\, leaseholders and homeowners. This session sets the context and explains why residents’ associations are so important. \nThis session will cover: \n\nWhat is a residents’ association?\nWhy have a residents’ association?\nWill a residents’ association be possible where you live?\nWhat support can you expect from your landlord?\nThe roles/responsibilities of resident association committee members; dealing with difficult situations\nWhat to do next\n\nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/training-session-4-how-to-run-an-effective-residents-association-2-4-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240708T170000
DTEND;TZID=Europe/London:20240708T183000
DTSTAMP:20260527T142526
CREATED:20240701T103406Z
LAST-MODIFIED:20240701T111402Z
UID:10000097-1720458000-1720463400@www.fourmillionhomes.org
SUMMARY:Access to information about the management of your social housing
DESCRIPTION:Access to information about the management of your social housing has been a topic that keeps coming up in Four Million Homes. \nThe Social Housing White Paper included a commitment to introduce an access for information scheme for residents of housing associations and other private registered providers. Now\, the Department of Levelling Up\, Housing and Communities is running a consultation to seek residents’ views on the information that providers will need to share under the new Social Tenant Access to Information Requirements (STAIRs). \nCome along\, find out what is covered under the new proposals and share your views on this. \nFor more information and to submit an individual response to the consultation\, click here. Closing date is 15 July. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/access-to-information-webinar-14/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240702T183000
DTEND;TZID=Europe/London:20240702T203000
DTSTAMP:20260527T142526
CREATED:20240429T084137Z
LAST-MODIFIED:20240429T112907Z
UID:10000085-1719945000-1719952200@www.fourmillionhomes.org
SUMMARY:Online training session 3: Resident panels
DESCRIPTION:Across the social housing sector resident panels are involved in decision-making\, monitoring and scrutiny\, complaints\, service review\, policy consideration and various other functions. This session sets the context and explains why resident panels are so important. \nThe session will cover: \n\nWhat is the role of resident panels?\nWhat should resident panels do?\nWho should be on a resident panel?\nWhat support should landlords give?\nHow do we know whether resident panels are improving services?\n\nSession is open to all social housing residents. Closed captions will be enabled. \n 
URL:https://www.fourmillionhomes.org/event/training-session-3-residents-panels-2-3-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240626T131500
DTEND;TZID=Europe/London:20240626T163000
DTSTAMP:20260527T142526
CREATED:20240418T092524Z
LAST-MODIFIED:20240626T060835Z
UID:10000076-1719407700-1719419400@www.fourmillionhomes.org
SUMMARY:Training session 2: Equality\, diversity\, and inclusion
DESCRIPTION:This session will cover: \n\nunconscious bias and participants’ experiences of discrimination\nhow to have discussions about diversity\nensuring resident groups and structures are inclusive\nwhat landlords need to be doing in terms of equality\, diversity and inclusion.\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-2-equality-diversity-and-inclusion-2-2-1-london/
LOCATION:Resource for London\, 356 Holloway Rd\, London\, N7 6PA
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.5559275;-0.1161875
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Resource for London 356 Holloway Rd London N7 6PA;X-APPLE-RADIUS=500;X-TITLE=356 Holloway Rd:geo:-0.1161875,51.5559275
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240619T131500
DTEND;TZID=Europe/London:20240619T163000
DTSTAMP:20260527T142526
CREATED:20240318T100611Z
LAST-MODIFIED:20240501T143146Z
UID:10000067-1718802900-1718814600@www.fourmillionhomes.org
SUMMARY:Training session 2: Equality\, diversity\, and inclusion
DESCRIPTION:This session will cover: \n\nunconscious bias and participants’ experiences of discrimination\nhow to have discussions about diversity\nensuring resident groups and structures are inclusive\nwhat landlords need to be doing in terms of equality\, diversity and inclusion.\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-2-equality-diversity-and-inclusion-2-2-1-newcastle/
LOCATION:Jesmond Community Library\, St George’s Terrace\, Jesmond\, Newcastle Upon Tyne\, NE2 2DL\, United Kingdom
CATEGORIES:Newcastle
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:54.9933809;-1.6060993
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Jesmond Community Library St George’s Terrace Jesmond Newcastle Upon Tyne NE2 2DL United Kingdom;X-APPLE-RADIUS=500;X-TITLE=St George’s Terrace\, Jesmond:geo:-1.6060993,54.9933809
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240618T183000
DTEND;TZID=Europe/London:20240618T203000
DTSTAMP:20260527T142526
CREATED:20240429T083453Z
LAST-MODIFIED:20240501T143028Z
UID:10000084-1718735400-1718742600@www.fourmillionhomes.org
SUMMARY:Online training session 2: Equality\, diversity\, and inclusion
DESCRIPTION:This session will cover: \n\nunconscious bias and participants’ experiences of discrimination\nhow to have discussions about diversity\nensuring resident groups and structures are inclusive\nwhat landlords need to be doing in terms of equality\, diversity and inclusion.\n\nSession is open to all social housing residents. Closed captions will be available
URL:https://www.fourmillionhomes.org/event/training-session-2-equality-diversity-and-inclusion-2-2-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240617T193000
DTEND;TZID=Europe/London:20240617T210000
DTSTAMP:20260527T142526
CREATED:20240530T130619Z
LAST-MODIFIED:20240530T130809Z
UID:10000096-1718652600-1718658000@www.fourmillionhomes.org
SUMMARY:How to make an effective complaint
DESCRIPTION:This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord. This will include how to structure your complaint\, what information you should include\, what records you should keep\, what to do if your landlord isn’t responding\, and how to keep your resilience if this happens. It will also look at what good complaint handling offers to landlords. \nThe webinar will be run by Four Million Homes trainers and as always\, there’ll be plenty of opportunity for residents to share their experiences\, what’s worked and what hasn’t and to explore solutions together. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/how-to-make-an-effective-complaint-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240617T143000
DTEND;TZID=Europe/London:20240617T160000
DTSTAMP:20260527T142526
CREATED:20240530T130543Z
LAST-MODIFIED:20240530T130543Z
UID:10000095-1718634600-1718640000@www.fourmillionhomes.org
SUMMARY:How to make an effective complaint
DESCRIPTION:This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord. This will include how to structure your complaint\, what information you should include\, what records you should keep\, what to do if your landlord isn’t responding\, and how to keep your resilience if this happens. It will also look at what good complaint handling offers to landlords. \nThe webinar will be run by Four Million Homes trainers and as always\, there’ll be plenty of opportunity for residents to share their experiences\, what’s worked and what hasn’t and to explore solutions together. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/how-to-make-an-effective-complaint-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240605T131500
DTEND;TZID=Europe/London:20240605T163000
DTSTAMP:20260527T142526
CREATED:20240418T092417Z
LAST-MODIFIED:20240418T102340Z
UID:10000074-1717593300-1717605000@www.fourmillionhomes.org
SUMMARY:Training session 1: Know your rights to engage and be heard
DESCRIPTION:This session is designed to: \n\nexplore how to get your views across\, the impact of resident engagement\nhow to get views from your community\nunderstand how landlords make decisions\nincrease your confidence and communication skills\nbe interesting\, worthwhile and fun!\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-1-know-your-rights-to-engage-and-be-heard-6/
LOCATION:Resource for London\, 356 Holloway Rd\, London\, N7 6PA
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.5559275;-0.1161875
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Resource for London 356 Holloway Rd London N7 6PA;X-APPLE-RADIUS=500;X-TITLE=356 Holloway Rd:geo:-0.1161875,51.5559275
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240604T183000
DTEND;TZID=Europe/London:20240604T203000
DTSTAMP:20260527T142526
CREATED:20240429T082127Z
LAST-MODIFIED:20240429T112656Z
UID:10000083-1717525800-1717533000@www.fourmillionhomes.org
SUMMARY:Online training session 1: Know your rights to engage and be heard
DESCRIPTION:This session is designed to: \n\nexplore how to get your views across\, the impact of resident engagement\nhow to get views from your community\nunderstand how landlords make decisions\nincrease your confidence and communication skills\nbe interesting\, worthwhile and fun!\n\nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/training-session-1-know-your-rights-to-engage-and-be-heard-2-2-3-online/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240529T183000
DTEND;TZID=Europe/London:20240529T203000
DTSTAMP:20260527T142526
CREATED:20240430T093325Z
LAST-MODIFIED:20240430T094256Z
UID:10000092-1717007400-1717014600@www.fourmillionhomes.org
SUMMARY:Online training session 8 – Social housing regulatory requirements
DESCRIPTION:This session outlines the key areas of regulation that Registered Providers need to ensure they are compliant with. This will cover changes since the Social Housing (Regulation) Act becoming law and the new standards coming into place from April 2024 \nUnder the new standards landlords need to: \n\nensure tenants are safe in their homes\nlisten to tenants’ complaints and respond promptly to put things right\nbe accountable to tenants and treat them with fairness and respect\nknow more about the condition of every home and the needs of the people who live in them\ncollect and use data effectively across a range of areas\, including repairs\n\nThe session will cover: \n\nThe role of the Regulator of Social Housing and the Housing Ombudsman Service\nThe Regulatory Framework\nThe standards that landlords need to comply with\nThe Tenant Satisfaction Measures\n\nSession is open to all social housing residents. Closed captions will be enabled. \n 
URL:https://www.fourmillionhomes.org/event/online-training-session-8-social-housing-regulatory-requirements-2/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240522T131500
DTEND;TZID=Europe/London:20240522T163000
DTSTAMP:20260527T142526
CREATED:20240318T100345Z
LAST-MODIFIED:20240318T122749Z
UID:10000019-1716383700-1716395400@www.fourmillionhomes.org
SUMMARY:Training session 1: Know your rights to engage and be heard
DESCRIPTION:This session is designed to: \n\nexplore how to get your views across\, the impact of resident engagement\nhow to get views from your community\nunderstand how landlords make decisions\nincrease your confidence and communication skills\nbe interesting\, worthwhile and fun!\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible.
URL:https://www.fourmillionhomes.org/event/training-session-1-know-your-rights-to-engage-and-be-heard-2-1-1-newcastle/
LOCATION:Jesmond Community Library\, St George’s Terrace\, Jesmond\, Newcastle Upon Tyne\, NE2 2DL\, United Kingdom
CATEGORIES:Newcastle
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:54.9933809;-1.6060993
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Jesmond Community Library St George’s Terrace Jesmond Newcastle Upon Tyne NE2 2DL United Kingdom;X-APPLE-RADIUS=500;X-TITLE=St George’s Terrace\, Jesmond:geo:-1.6060993,54.9933809
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240516T193000
DTEND;TZID=Europe/London:20240516T210000
DTSTAMP:20260527T142526
CREATED:20240430T100015Z
LAST-MODIFIED:20240514T113916Z
UID:10000093-1715887800-1715893200@www.fourmillionhomes.org
SUMMARY:New standards for social housing
DESCRIPTION:From the 1st April\, new standards were introduced for social housing landlords\, designed to protect tenants and improve the service they receive. \nUnder the new standards\, landlords have to: \n\nensure tenants are safe in their homes \nlisten to tenants’ complaints and respond promptly to put things right \nbe accountable to tenants and treat them with fairness and respect \nknow more about the condition of every home and the needs of the people who live in them \ncollect and use data effectively across a range of areas\, including repairs \n\nThe Regulator of Social Housing will also have a more active role and additional powers in how it regulates these. \nIn the afternoon webinar\, Fleur Priest-Stephens\, Head of Tenant Engagement at the Regulator will attend to talk through the new standards and their approach to making sure landlords meet them\, and will answer questions from residents. In this session\, we’ll show a recording of her presentation and will facilitate a discussion and capture people’s comments\, thoughts and concerns.  \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/new-standards-for-social-housing-webinar-12-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240516T143000
DTEND;TZID=Europe/London:20240516T153000
DTSTAMP:20260527T142526
CREATED:20240429T093908Z
LAST-MODIFIED:20240514T112518Z
UID:10000091-1715869800-1715873400@www.fourmillionhomes.org
SUMMARY:New standards for social housing
DESCRIPTION:From the 1st April\, new standards were introduced for social housing landlords\, designed to protect tenants and improve the service they receive. \nUnder the new standards\, landlords have to: \n\nensure tenants are safe in their homes \nlisten to tenants’ complaints and respond promptly to put things right \nbe accountable to tenants and treat them with fairness and respect \nknow more about the condition of every home and the needs of the people who live in them \ncollect and use data effectively across a range of areas\, including repairs \n\nThe Regulator of Social Housing will also have a more active role and additional powers in how it regulates these. \nAt this webinar\, Fleur Priest-Stephens\, Head of Tenant Engagement at the Regulator will talk through the new standards and their approach to making sure landlords meet them.  There’ll be the opportunity to ask questions and have your voices heard. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/new-standards-for-social-housing-webinar-12/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240515T183000
DTEND;TZID=Europe/London:20240515T203000
DTSTAMP:20260527T142526
CREATED:20240430T101916Z
LAST-MODIFIED:20240513T112953Z
UID:10000094-1715797800-1715805000@www.fourmillionhomes.org
SUMMARY:Service charges
DESCRIPTION:This webinar focuses in more details on service charges\, one of the key issues raised by residents through the Four Million Homes sessions. We we will look at what service charges should and shouldn’t cover; the rights and avenues that residents have to access information about and challenge service charges; and will invite participants to share their experiences in this area. \n 
URL:https://www.fourmillionhomes.org/event/service-charges/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240430T183000
DTEND;TZID=Europe/London:20240430T203000
DTSTAMP:20260527T142526
CREATED:20231217T141406Z
LAST-MODIFIED:20240430T105635Z
UID:10000056-1714501800-1714509000@www.fourmillionhomes.org
SUMMARY:Online training session 8 – Social housing regulatory requirements
DESCRIPTION:This session outlines the key areas of regulation that Registered Providers need to ensure they are compliant with. This will cover changes since the Social Housing (Regulation) Act becoming law and the new standards coming into place from April 2024 \nUnder the new standards landlords need to: \n\nensure tenants are safe in their homes\nlisten to tenants’ complaints and respond promptly to put things right\nbe accountable to tenants and treat them with fairness and respect\nknow more about the condition of every home and the needs of the people who live in them\ncollect and use data effectively across a range of areas\, including repairs\n\nThe session will cover: \n\nThe role of the Regulator of Social Housing and the Housing Ombudsman Service\nThe Regulatory Framework\nThe standards that landlords need to comply with\nThe Tenant Satisfaction Measures\n\nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/online-training-session-8-social-housing-regulatory-requirements/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240424T131500
DTEND;TZID=Europe/London:20240424T163000
DTSTAMP:20260527T142526
CREATED:20231217T140835Z
LAST-MODIFIED:20240327T073317Z
UID:10000055-1713964500-1713976200@www.fourmillionhomes.org
SUMMARY:Training session 8 - Social housing regulatory requirements
DESCRIPTION:This session outlines the key areas of regulation that Registered Providers need to ensure they are compliant with. This will cover changes since the Social Housing (Regulation) Act becoming law and the new standards coming into place from April 2024 \nUnder the new standards landlords need to: \n\nensure tenants are safe in their homes\nlisten to tenants’ complaints and respond promptly to put things right\nbe accountable to tenants and treat them with fairness and respect\nknow more about the condition of every home and the needs of the people who live in them\ncollect and use data effectively across a range of areas\, including repairs\n\nThe session will cover: \n\nThe role of the Regulator of Social Housing and the Housing Ombudsman Service\nThe Regulatory Framework\nThe standards that landlords need to comply with\nThe Tenant Satisfaction Measures\n\nSession is open to all social housing residents. Tea and cakes will be the provided and there’ll be lots of opportunity to network and share experiences. \nA support person is welcome to attend the training with you if needed. Please just let us know via email when you receive the confirmation. \nThe venue is wheelchair accessible. No parking available.
URL:https://www.fourmillionhomes.org/event/training-session-8-social-housing-regulatory-requirements-london/
LOCATION:Canopi\, 7-14 Great Dover Street\, London\, SE1 4YR\, United Kingdom
CATEGORIES:London
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-training-events.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
GEO:51.4998194;-0.0929174
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Canopi 7-14 Great Dover Street London SE1 4YR United Kingdom;X-APPLE-RADIUS=500;X-TITLE=7-14 Great Dover Street:geo:-0.0929174,51.4998194
END:VEVENT
END:VCALENDAR