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X-WR-CALDESC:Events for Four Million Homes
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260325T180000
DTEND;TZID=Europe/London:20260325T193000
DTSTAMP:20260527T090648
CREATED:20260310T083956Z
LAST-MODIFIED:20260318T181834Z
UID:10000178-1774461600-1774467000@www.fourmillionhomes.org
SUMMARY:Four Million Homes - what's next
DESCRIPTION:Social housing is going through a period of change\, with stronger regulation and a renewed focus on resident voice\, transparency and accountability. Over the past three years\, the Four Million Homes programme has supported residents during this period — helping thousands of people understand their rights\, build confidence and make their voices heard. \nWith government funding for the programme coming to an end in March 2026\, we’re hosting this special webinar to reflect on what has been achieved and to share what comes next. \nIn this session we’ll cover: \n\nWhat Four Million Homes has achieved over the past three years and what residents have told us about the programme.\nA discussion about resident engagement in social housing\, including the wider changes in regulation and policy\, how Four Million Homes has supported residents during this period of change\, and what still needs to happen.\nWhat happens next\, including how the website\, guidance and resources will continue to support residents.\nHow you can stay informed and involved\, with updates on future webinars and support around residents’ rights.\n\nJoin us to celebrate what residents have achieved through Four Million Homes and hear what’s next for the programme.
URL:https://www.fourmillionhomes.org/event/four-million-homes-whats-next/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-2.png
LOCATION:https://www.fourmillionhomes.org/event/four-million-homes-whats-next/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260312T190000
DTEND;TZID=Europe/London:20260312T203000
DTSTAMP:20260527T090648
CREATED:20260216T143313Z
LAST-MODIFIED:20260313T125517Z
UID:10000177-1773342000-1773347400@www.fourmillionhomes.org
SUMMARY:Tenant rent and service charges
DESCRIPTION:Rent and service charges affect every household\, but they are not always easy to understand or challenge. At this time of year many tenants receive letters about changes to their rent or other charges\, so this session will help you understand your rights and what those changes should look like in practice. \nWe’ll explain how social housing rents are set\, including the rules and limits landlords must follow\, what they are allowed to charge for\, and what information you have a right to see. We’ll also look at recent government announcements on rent convergence\, which allow some landlords to gradually bring rents closer to the level set by the national rent formula. We’ll explain what this could mean for tenants in practice\, and how increases must still stay within national rent caps and regulatory standards. \nWe’ll cover what your landlord is responsible for\, how changes should be explained\, and the main routes you can use if you think a charge is wrong or unfair\, including complaints and formal challenges. We’ll also look at the support landlords should provide if tenants are struggling to pay their rent — such as early contact\, clear information\, support with benefits and budgeting\, and working with tenants to agree manageable repayment plans. \nWe’ll also discuss what tenants can do if they are worried about paying their rent\, including contacting their landlord early\, checking benefit entitlement\, and seeking independent advice\, as early conversations and the right support can help prevent arrears from escalating. \nThe session will include examples drawn from tenants’ real experiences — and\, where possible\, contributions from tenants and practitioners sharing what has worked in practice. We’ll look at what good practice looks like when charges are clear\, transparent and well-managed\, and when tenants are properly involved. The session will be practical\, grounded in rights\, and include time for questions and discussion. \nThis session is open to all social housing residents\, although the content will focus primarily on tenants. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below. Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/tenant-rent-and-service-charges-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/tenant-rent-and-service-charges-evening/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260312T143000
DTEND;TZID=Europe/London:20260312T160000
DTSTAMP:20260527T090648
CREATED:20260216T142412Z
LAST-MODIFIED:20260313T125811Z
UID:10000176-1773325800-1773331200@www.fourmillionhomes.org
SUMMARY:Tenant rent and service charges
DESCRIPTION:Rent and service charges affect every household\, but they are not always easy to understand or challenge. At this time of year many tenants receive letters about changes to their rent or other charges\, so this session will help you understand your rights and what those changes should look like in practice. \nWe’ll explain how social housing rents are set\, including the rules and limits landlords must follow\, what they are allowed to charge for\, and what information you have a right to see. We’ll also look at recent government announcements on rent convergence\, which allow some landlords to gradually bring rents closer to the level set by the national rent formula. We’ll explain what this could mean for tenants in practice\, and how increases must still stay within national rent caps and regulatory standards. \nWe’ll cover what your landlord is responsible for\, how changes should be explained\, and the main routes you can use if you think a charge is wrong or unfair\, including complaints and formal challenges. We’ll also look at the support landlords should provide if tenants are struggling to pay their rent — such as early contact\, clear information\, support with benefits and budgeting\, and working with tenants to agree manageable repayment plans. \nWe’ll also discuss what tenants can do if they are worried about paying their rent\, including contacting their landlord early\, checking benefit entitlement\, and seeking independent advice\, as early conversations and the right support can help prevent arrears from escalating. \nThe session will include examples drawn from tenants’ real experiences — and\, where possible\, contributions from tenants and practitioners sharing what has worked in practice. We’ll look at what good practice looks like when charges are clear\, transparent and well-managed\, and when tenants are properly involved. The session will be practical\, grounded in rights\, and include time for questions and discussion. \nThis session is open to all social housing residents\, although the content will focus primarily on tenants. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below. Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/tenant-rent-and-service-charges/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/tenant-rent-and-service-charges/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260218T183000
DTEND;TZID=Europe/London:20260218T210000
DTSTAMP:20260527T090648
CREATED:20251110T145443Z
LAST-MODIFIED:20260219T181203Z
UID:10000167-1771439400-1771448400@www.fourmillionhomes.org
SUMMARY:Session 9: Running your residents' association
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nA residents’ association is a group of people living in the same area who come together to address local issues and improve their community. Members can include tenants\, shared owners\, leaseholders\, and homeowners. This session will provide background and explain the value of residents’ associations. \n\nWhat a residents’ association is\nThe benefits of forming one\nWhether setting one up is feasible in your area\nThe support you can expect from your landlord\nThe roles and responsibilities of committee members\, including how to handle challenging situations\nPractical next steps to get started\n\nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nThe main training will last two hours\, followed by an optional 30-minute open space for networking and informal discussion. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-9-running-your-residents-association-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-9-running-your-residents-association-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260212T193000
DTEND;TZID=Europe/London:20260212T210000
DTSTAMP:20260527T090648
CREATED:20260127T102210Z
LAST-MODIFIED:20260215T111819Z
UID:10000175-1770924600-1770930000@www.fourmillionhomes.org
SUMMARY:Repairs
DESCRIPTION:Repairs are one of the biggest sources of dissatisfaction for social housing tenants\, making up nearly half of all complaints taken to the Housing Ombudsman last year.\n\nThis webinar will focus on your rights around repairs in social housing. We’ll look at what your landlord is legally responsible for\, what “reasonable timescales” really mean\, and how new rules like Awaab’s Law are changing expectations around serious hazards such as damp and mould. We’ll also talk about what you can do when repairs don’t happen as they should\, including complaints\, escalation and where to get support.\n\nAlongside the rights and rules\, we’ll hear from speakers who will share examples of good practice — showing what works when repairs are done well\, when tenants are listened to\, and when landlords get it right. The session will be practical\, rights-focused and grounded in real experiences\, with time for questions and discussion. Session is open to all social housing residents. Closed captions will be enabled.\n\nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below. Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/repairs-evening-2/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
LOCATION:https://www.fourmillionhomes.org/event/repairs-evening-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260212T143000
DTEND;TZID=Europe/London:20260212T160000
DTSTAMP:20260527T090648
CREATED:20260127T100933Z
LAST-MODIFIED:20260215T111544Z
UID:10000174-1770906600-1770912000@www.fourmillionhomes.org
SUMMARY:Repairs
DESCRIPTION:Repairs are one of the biggest sources of dissatisfaction for social housing tenants\, making up nearly half of all complaints taken to the Housing Ombudsman last year.\n\nThis webinar will focus on your rights around repairs in social housing. We’ll look at what your landlord is legally responsible for\, what “reasonable timescales” really mean\, and how new rules like Awaab’s Law are changing expectations around serious hazards such as damp and mould. We’ll also talk about what you can do when repairs don’t happen as they should\, including complaints\, escalation and where to get support.\n\nAlongside the rights and rules\, we’ll hear from speakers who will share examples of good practice — showing what works when repairs are done well\, when tenants are listened to\, and when landlords get it right. The session will be practical\, rights-focused and grounded in real experiences\, with time for questions and discussion. Session is open to all social housing residents. Closed captions will be enabled.\n\nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below. Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/repairs/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
LOCATION:https://www.fourmillionhomes.org/event/repairs/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260211T183000
DTEND;TZID=Europe/London:20260211T210000
DTSTAMP:20260527T090648
CREATED:20251110T145119Z
LAST-MODIFIED:20251117T143448Z
UID:10000166-1770834600-1770843600@www.fourmillionhomes.org
SUMMARY:Session 8: Working with your landlord - resident panels
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nResident panels play a key role in the social housing sector by contributing to decision-making\, reviewing services\, handling complaints\, and shaping policies. This session will provide context and explain why these panels are essential. \nWe’ll cover: \n\nThe purpose and role of resident panels\nKey responsibilities and activities of the panels\nWho should be involved as panel members\nThe support landlords must provide\nHow to measure the impact of resident panels on service improvement\n\nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nThe main training will last two hours\, followed by an optional 30-minute open space for networking and informal discussion. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-8-resident-panels-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-8-resident-panels-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260204T183000
DTEND;TZID=Europe/London:20260204T210000
DTSTAMP:20260527T090648
CREATED:20251110T144736Z
LAST-MODIFIED:20260205T112201Z
UID:10000165-1770229800-1770238800@www.fourmillionhomes.org
SUMMARY:Session 7: Handling your complaints
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nIf you have a problem with your landlord\, you have the right to make a complaint and expect it to be handled fairly\, following clear procedures and within set timeframes. This session will cover: \n\nThe expectations placed on landlords by the Regulator of Social Housing and the Housing Ombudsman\nHow landlords must inform tenants about the complaints process\nWhat a proper complaints process should include\nWhat actions should follow once a complaint is received\n\nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nThe main training will last two hours\, followed by an optional 30-minute open space for networking and informal discussion. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-7-handling-your-complaints-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-7-handling-your-complaints-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260128T183000
DTEND;TZID=Europe/London:20260128T210000
DTSTAMP:20260527T090648
CREATED:20251110T144108Z
LAST-MODIFIED:20260130T104821Z
UID:10000164-1769625000-1769634000@www.fourmillionhomes.org
SUMMARY:Session 6: Awaab's Law - making your home safer\, faster
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nAwaab’s Law\, part of the Social Housing (Regulation) Act 2023\, requires social landlords to investigate and fix health hazards in their homes—like damp and mould—within set time limits. This session will explain what Awaab’s Law means\, how it changes current rules\, and the timescales for making these changes. It will also focus specifically on damp and mould\, which is the main issue addressed in the first stage. \nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nThe main training will last two hours\, followed by an optional 30-minute open space for networking and informal discussion. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-6-awaabs-law-making-your-home-safer-faster-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-6-awaabs-law-making-your-home-safer-faster-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260121T183000
DTEND;TZID=Europe/London:20260121T210000
DTSTAMP:20260527T090648
CREATED:20251110T143631Z
LAST-MODIFIED:20260123T100333Z
UID:10000163-1769020200-1769029200@www.fourmillionhomes.org
SUMMARY:Session 5: Your landlord and your money
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nThis session will explore where your social landlord’s income comes from and how they calculate value for money. We’ll look at how your rent and service charges are spent\, and ask whether you’re getting good value in return. We’ll also discuss the types of financial information landlords share and the options available if you want to question or challenge how they’re spending your money. \nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nThe main training will last two hours\, followed by an optional 30-minute open space for networking and informal discussion. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-5-your-landlord-and-your-money-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-5-your-landlord-and-your-money-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260114T183000
DTEND;TZID=Europe/London:20260114T210000
DTSTAMP:20260527T090648
CREATED:20251110T142538Z
LAST-MODIFIED:20260116T100105Z
UID:10000162-1768415400-1768424400@www.fourmillionhomes.org
SUMMARY:Session 4: Equality and diversity in social housing
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nIn this session\, we will take a closer look at the Equality Act 2010. We’ll explore what the Act covers and how your landlord is expected to follow it. We’ll also discuss your rights to fair and equal access to housing services\, and the key areas where equality and diversity policies should be applied. \nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nThe main training will last two hours\, followed by an optional 30-minute open space for networking and informal discussion. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-4-equality-and-diversity-in-social-housing-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-4-equality-and-diversity-in-social-housing-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251215T140000
DTEND;TZID=Europe/London:20251215T153000
DTSTAMP:20260527T090648
CREATED:20251202T090213Z
LAST-MODIFIED:20251218T092219Z
UID:10000173-1765807200-1765812600@www.fourmillionhomes.org
SUMMARY:Access to information: your rights under STAIRS
DESCRIPTION:The new Social Tenant Access to Information Requirements (STAIRS) will give social housing residents stronger rights to request information from their landlord — similar to Freedom of Information. Although these duties are not yet in force\, the government has confirmed they will be introduced\, and we want to make sure residents are informed early. \nJoin us for a one-hour introduction to what STAIRS is\, what it aims to change\, and how it could strengthen transparency\, accountability and your ability to challenge decisions. \nIn this session we’ll cover:\n– What STAIRS is and why it’s being introduced\n– The types of information residents will be able to request\n– How it is expected to work in practice once implemented\n– What landlords’ responsibilities will be\n– How these rights could support complaints\, scrutiny and resident-led challenge\n– What residents can do now to prepare \nA straightforward\, accessible session to help you understand this important upcoming right and what it could mean for you. \nThere’ll be plenty of opportunity for discussion and for your questions. Session is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.
URL:https://www.fourmillionhomes.org/event/access-to-information-your-rights-under-stairs/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb.png
LOCATION:https://www.fourmillionhomes.org/event/access-to-information-your-rights-under-stairs/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251213T100000
DTEND;TZID=Europe/London:20251213T113000
DTSTAMP:20260527T090648
CREATED:20251202T084207Z
LAST-MODIFIED:20251202T084750Z
UID:10000172-1765620000-1765625400@www.fourmillionhomes.org
SUMMARY:Four Million Homes: end of year reflection webinar
DESCRIPTION:Join us to look back on a year of change in social housing — and what it’s meant for residents. \nAs the year comes to a close\, we’re bringing residents together to reflect on the big developments in social housing\, share experiences\, and discuss what’s happened across the Four Million Homes programme. This is an open\, supportive space to ask questions\, hear from others\, and think about what needs to happen next. \nWhat we’ll cover \n\nKey changes in social housing this year\nWhat residents have told us through training\, events and Q&A sessions\nConversations about rights\, responsibilities and what still needs to improve\nOpen discussion and shared reflections\nSpace to meet other residents and celebrate the end of the year
URL:https://www.fourmillionhomes.org/event/four-million-homes-end-of-year-reflection-webinar/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
LOCATION:https://www.fourmillionhomes.org/event/four-million-homes-end-of-year-reflection-webinar/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251211T193000
DTEND;TZID=Europe/London:20251211T210000
DTSTAMP:20260527T090648
CREATED:20251201T123417Z
LAST-MODIFIED:20251212T110726Z
UID:10000171-1765481400-1765486800@www.fourmillionhomes.org
SUMMARY:Energy efficiency: your rights to a warm\, healthy and affordable home
DESCRIPTION:Join us for a practical session on what you are entitled to as a social housing resident — and what your landlord must do to provide a warm\, safe and energy-efficient home. We’ll explore the key rights that protect you\, the responsibilities landlords hold around repairs\, damp and mould\, heating systems and retrofit works\, and the everyday steps residents can take to manage energy use safely and effectively. \nWhat we’ll cover:\n– Your rights to a warm\, safe and well-maintained home — and how to use them\n– What landlords must do: EPC standards\, repairs\, ventilation\, damp and mould duties\, and upcoming energy-efficiency requirements\n– Resident responsibilities around reporting issues\, ventilation and safe heating use\n– Practical low-cost ways to reduce energy use and stay warm\n– How heating\, ventilation and insulation should work in your building\n– Understanding and preventing damp\, condensation and mould\n– Where to get financial support\, advice and further help \nThere’ll be plenty of opportunity for discussion and for your questions. Session is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.
URL:https://www.fourmillionhomes.org/event/energy-efficiency-your-rights-to-a-warm-healthy-and-affordable-home-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
LOCATION:https://www.fourmillionhomes.org/event/energy-efficiency-your-rights-to-a-warm-healthy-and-affordable-home-evening/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251211T143000
DTEND;TZID=Europe/London:20251211T160000
DTSTAMP:20260527T090648
CREATED:20251201T123400Z
LAST-MODIFIED:20251212T104210Z
UID:10000170-1765463400-1765468800@www.fourmillionhomes.org
SUMMARY:Energy efficiency: your rights to a warm\, healthy and affordable home
DESCRIPTION:Join us for a practical session on what you are entitled to as a social housing resident — and what your landlord must do to provide a warm\, safe and energy-efficient home. We’ll explore the key rights that protect you\, the responsibilities landlords hold around repairs\, damp and mould\, heating systems and retrofit works\, and the everyday steps residents can take to manage energy use safely and effectively. \nWhat we’ll cover:\n– Your rights to a warm\, safe and well-maintained home — and how to use them\n– What landlords must do: EPC standards\, repairs\, ventilation\, damp and mould duties\, and upcoming energy-efficiency requirements\n– Resident responsibilities around reporting issues\, ventilation and safe heating use\n– Practical low-cost ways to reduce energy use and stay warm\n– How heating\, ventilation and insulation should work in your building\n– Understanding and preventing damp\, condensation and mould\n– Where to get financial support\, advice and further help \nThere’ll be plenty of opportunity for discussion and for your questions. Session is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.
URL:https://www.fourmillionhomes.org/event/energy-efficiency-your-rights-to-a-warm-healthy-and-affordable-home/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
LOCATION:https://www.fourmillionhomes.org/event/energy-efficiency-your-rights-to-a-warm-healthy-and-affordable-home/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251210T183000
DTEND;TZID=Europe/London:20251210T210000
DTSTAMP:20260527T090648
CREATED:20251110T141356Z
LAST-MODIFIED:20251212T100615Z
UID:10000161-1765391400-1765400400@www.fourmillionhomes.org
SUMMARY:Session 3: Your landlord and the law
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nThis session aims to provide residents with a clear understanding of the key legal obligations that your housing provider must adhere to. While it does not provide detailed legal advice\, it will outline the essential areas of compliance and the records that should be maintained to safeguard your rights. In this session\, we will discuss: \n\nThe legal requirements that social housing providers must comply with\nThe types of records they are obligated to keep and why they are important\nThe process for handling complaints and how your concerns are addressed\nThe principles of confidentiality and the protection of your personal information\n\nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nThe main training will last two hours\, followed by an optional 30-minute open space for networking and informal discussion. \n\nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-3-your-landlord-and-the-law-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-3-your-landlord-and-the-law-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251208T180000
DTEND;TZID=Europe/London:20251208T190000
DTSTAMP:20260527T090648
CREATED:20250909T152052Z
LAST-MODIFIED:20251201T220438Z
UID:10000154-1765216800-1765220400@www.fourmillionhomes.org
SUMMARY:Resident Sounding Board
DESCRIPTION:The Four Million Homes programme as it stands currently\, will be coming to an end because the funding is due to finish. The team is talking with government and amongst ourselves about what should happen next\, and we want to make sure that residents’ voices shape those decisions. \n\n\nWe want to hear from you as our resident sounding board about what advice\, training and support around residents’ rights should look like in the future. Your views will help influence how any future programme is designed. \nThis session will be facilitated by the London School of Economics\, who are carrying out our evaluation of the programme. \nPlease book your place so we know how many people are coming. On booking\, you will be sent the link to join the meeting.
URL:https://www.fourmillionhomes.org/event/resident-sounding-board-3/
LOCATION:https://www.fourmillionhomes.org/event/resident-sounding-board-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251203T183000
DTEND;TZID=Europe/London:20251203T210000
DTSTAMP:20260527T090648
CREATED:20251110T134819Z
LAST-MODIFIED:20251110T141015Z
UID:10000160-1764786600-1764795600@www.fourmillionhomes.org
SUMMARY:Session 2: The standards your landlord needs to meet
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nSocial housing landlords must meet certain Regulatory Standards to ensure homes and neighbourhoods are safe\, well-maintained\, and well-managed. This session will explain: \n\n\nWhat these standards are\nHow they are regulated and monitored\nAn overview of the Tenant Satisfaction Measures and how they are being used to increase landlord accountability\n\n\nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nThe main training will last two hours\, followed by an optional 30-minute open space for networking and informal discussion. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-2-the-standards-your-landlord-needs-to-meet-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-2-the-standards-your-landlord-needs-to-meet-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251127T193000
DTEND;TZID=Europe/London:20251127T210000
DTSTAMP:20260527T090648
CREATED:20251112T162722Z
LAST-MODIFIED:20251129T130733Z
UID:10000169-1764271800-1764277200@www.fourmillionhomes.org
SUMMARY:How are landlords performing? Insights from the second year of Tenant Satisfaction Measures
DESCRIPTION:This free online session is for social housing residents and tenant groups who want to better understand the Tenant Satisfaction Measures (TSMs) — and what the latest results tell us about how landlords are performing. \nThe TSMs are a set of measures introduced by the Regulator of Social Housing to assess how well landlords are delivering key services. Every year\, landlords must report on tenant satisfaction and performance in areas such as repairs\, safety\, communication\, and complaints handling. The aim is to make sure residents’ voices are heard — and that landlords are held accountable. \nIn this evening session\, we’ll show a presentation from the Regulator of Social Housing about the key national findings from the second year of TSM collection data. \nWe’ll then show you how you can access and understand your own landlord’s results and discuss how to you can the TSM data to ask questions\, challenge poor performance and influence positive change in your homes and communities \nSession open to all social housing residents. There’ll be plenty of opportunity for discussion and for your questions. \nPlease note that to secure your place and be sent the zoom link\, you need to click the ‘Book a place’ button and enter your details. Just adding to calendar is not enough.
URL:https://www.fourmillionhomes.org/event/how-are-landlords-performing-insights-from-the-second-year-of-tenant-satisfaction-measures-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/how-are-landlords-performing-insights-from-the-second-year-of-tenant-satisfaction-measures-evening/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251127T140000
DTEND;TZID=Europe/London:20251127T153000
DTSTAMP:20260527T090648
CREATED:20251112T162441Z
LAST-MODIFIED:20251129T125711Z
UID:10000168-1764252000-1764257400@www.fourmillionhomes.org
SUMMARY:How are landlords performing? Insights from the second year of Tenant Satisfaction Measures
DESCRIPTION:This free online session is for social housing residents and tenant groups who want to better understand the Tenant Satisfaction Measures (TSMs) — and what the latest results tell us about how landlords are performing. \nThe TSMs are a set of measures introduced by the Regulator of Social Housing to assess how well landlords are delivering key services. Every year\, landlords must report on tenant satisfaction and performance in areas such as repairs\, safety\, communication\, and complaints handling. The aim is to make sure residents’ voices are heard — and that landlords are held accountable. \nAfternoon: In this session\, The Regulator of Social Housing will present key national findings from the second year of TSM data collection. These results reflect feedback from tenants across England in 2024–25 and shine a light on how social landlords are doing in areas that matter most\, including: \n\nRepairs and maintenance\nBuilding safety\nHandling of complaints\nRespectful and helpful engagement\nOverall satisfaction with landlord services\n\nSession open to all social housing residents. There’ll be plenty of opportunity for discussion and for your questions. \nPlease note that to secure your place and be sent the zoom link\, you need to click the ‘Book a place’ button and enter your details. Just adding to calendar is not enough.
URL:https://www.fourmillionhomes.org/event/how-are-landlords-performing-insights-from-the-second-year-of-tenant-satisfaction-measures/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/how-are-landlords-performing-insights-from-the-second-year-of-tenant-satisfaction-measures/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251126T183000
DTEND;TZID=Europe/London:20251126T210000
DTSTAMP:20260527T090648
CREATED:20251110T134144Z
LAST-MODIFIED:20251129T124903Z
UID:10000159-1764181800-1764190800@www.fourmillionhomes.org
SUMMARY:Session 1: Know your social housing rights
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nIn our first session\, we’ll cover: \n\nYour rights as a social housing resident\nHow to speak up and get involved\nWays to listen to and represent your community\nHow landlords make decisions—and what influences them\n\nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nThe main training will last two hours\, followed by an optional 30-minute open space for networking and informal discussion. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-1-know-your-social-housing-rights-3/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-1-know-your-social-housing-rights-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251111T100000
DTEND;TZID=Europe/London:20251111T123000
DTSTAMP:20260527T090648
CREATED:20250807T220233Z
LAST-MODIFIED:20251114T075311Z
UID:10000149-1762855200-1762864200@www.fourmillionhomes.org
SUMMARY:Session 9: Running your residents' association
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nA residents’ association is a group of people living in the same area who come together to address local issues and improve their community. Members can include tenants\, shared owners\, leaseholders\, and homeowners. This session will provide background and explain the value of residents’ associations. \n\nWhat a residents’ association is\nThe benefits of forming one\nWhether setting one up is feasible in your area\nThe support you can expect from your landlord\nThe roles and responsibilities of committee members\, including how to handle challenging situations\nPractical next steps to get started\n\nThe session will include a mix of presentations and group discussions. We may use breakou rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-9-running-your-residents-association-2/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-9-running-your-residents-association-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251104T100000
DTEND;TZID=Europe/London:20251104T123000
DTSTAMP:20260527T090648
CREATED:20250807T215540Z
LAST-MODIFIED:20251106T094808Z
UID:10000148-1762250400-1762259400@www.fourmillionhomes.org
SUMMARY:Session 8: Working with your landlord - resident panels
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nResident panels play a key role in the social housing sector by contributing to decision-making\, reviewing services\, handling complaints\, and shaping policies. This session will provide context and explain why these panels are essential. \nWe’ll cover: \n\nThe purpose and role of resident panels\nKey responsibilities and activities of the panels\nWho should be involved as panel members\nThe support landlords must provide\nHow to measure the impact of resident panels on service improvement\n\nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-8-resident-panels-2/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-8-resident-panels-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251030T193000
DTEND;TZID=Europe/London:20251030T210000
DTSTAMP:20260527T090648
CREATED:20251015T131508Z
LAST-MODIFIED:20251106T115742Z
UID:10000157-1761852600-1761858000@www.fourmillionhomes.org
SUMMARY:Staying safe at home - fire safety for social housing residents
DESCRIPTION:Join us for a free\, informative webinar designed to help tenants and leaseholders in social housing stay safe from fire risks at home. \nLed by fire safety experts\, housing officers\, and community representatives\, this session will cover: \n\nWhy fire safety matters in social housing\nWhat landlords and residents are responsible for\nHow building features like fire doors and alarms work\nWhat to do in an emergency\nThe support available to help you feel safe and informed\nWhat to do if you feel your safety concerns aren’t being taken seriously\n\nYou’ll hear real-life case studies\, get practical tips\, and have the chance to ask questions and share your experiences. \nSession is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below. Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/firesafetyevening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/firesafetyevening/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251030T143000
DTEND;TZID=Europe/London:20251030T160000
DTSTAMP:20260527T090648
CREATED:20251015T133340Z
LAST-MODIFIED:20251106T113856Z
UID:10000158-1761834600-1761840000@www.fourmillionhomes.org
SUMMARY:Staying safe at home - fire safety for social housing residents
DESCRIPTION:Join us for a free\, informative webinar designed to help tenants and leaseholders in social housing stay safe from fire risks at home. \nLed by fire safety experts\, housing officers\, and community representatives\, this session will cover: \n\nWhy fire safety matters in social housing\nWhat landlords and residents are responsible for\nHow building features like fire doors and alarms work\nWhat to do in an emergency\nThe support available to help you feel safe and informed\nWhat to do if you feel your safety concerns aren’t being taken seriously\n\nYou’ll hear real-life case studies\, get practical tips\, and have the chance to ask questions and share your experiences. \nSession is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below. Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/firesafetyafternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/firesafetyafternoon/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251028T100000
DTEND;TZID=Europe/London:20251028T123000
DTSTAMP:20260527T090648
CREATED:20250807T215146Z
LAST-MODIFIED:20250813T120310Z
UID:10000147-1761645600-1761654600@www.fourmillionhomes.org
SUMMARY:Session 7: Handling your complaints
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nIf you have a problem with your landlord\, you have the right to make a complaint and expect it to be handled fairly\, following clear procedures and within set timeframes. This session will cover: \n\nThe expectations placed on landlords by the Regulator of Social Housing and the Housing Ombudsman\nHow landlords must inform tenants about the complaints process\nWhat a proper complaints process should include\nWhat actions should follow once a complaint is received\n\nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-7-handling-your-complaints-2/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-7-handling-your-complaints-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251021T100000
DTEND;TZID=Europe/London:20251021T123000
DTSTAMP:20260527T090648
CREATED:20250807T214806Z
LAST-MODIFIED:20251023T123655Z
UID:10000146-1761040800-1761049800@www.fourmillionhomes.org
SUMMARY:Session 6: Awaab's Law - making your home safer\, faster
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nAwaab’s Law\, part of the Social Housing (Regulation) Act 2023\, requires social landlords to investigate and fix health hazards in their homes—like damp and mould—within set time limits. This session will explain what Awaab’s Law means\, how it changes current rules\, and the timescales for making these changes. It will also focus specifically on damp and mould\, which is the main issue addressed in the first stage. \nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-6-awaabs-law-making-your-home-safer-faster-2/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-6-awaabs-law-making-your-home-safer-faster-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251014T100000
DTEND;TZID=Europe/London:20251014T123000
DTSTAMP:20260527T090648
CREATED:20250807T214319Z
LAST-MODIFIED:20251016T083002Z
UID:10000145-1760436000-1760445000@www.fourmillionhomes.org
SUMMARY:Session 5: Your landlord and your money
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nThis session will explore where your social landlord’s income comes from and how they calculate value for money. We’ll look at how your rent and service charges are spent\, and ask whether you’re getting good value in return. We’ll also discuss the types of financial information landlords share and the options available if you want to question or challenge how they’re spending your money. \nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-5-your-landlord-and-your-money-2/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-5-your-landlord-and-your-money-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251007T100000
DTEND;TZID=Europe/London:20251007T123000
DTSTAMP:20260527T090648
CREATED:20250807T213928Z
LAST-MODIFIED:20251015T141817Z
UID:10000144-1759831200-1759840200@www.fourmillionhomes.org
SUMMARY:Session 4: Equality and diversity in social housing
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nIn this session\, we will take a closer look at the Equality Act 2010. We’ll explore what the Act covers and how your landlord is expected to follow it. We’ll also discuss your rights to fair and equal access to housing services\, and the key areas where equality and diversity policies should be applied. \nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-4-equality-and-diversity-in-social-housing-2/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-4-equality-and-diversity-in-social-housing-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250930T100000
DTEND;TZID=Europe/London:20250930T123000
DTSTAMP:20260527T090648
CREATED:20250807T213439Z
LAST-MODIFIED:20250813T105435Z
UID:10000143-1759226400-1759235400@www.fourmillionhomes.org
SUMMARY:Session 3: Your landlord and the law
DESCRIPTION:This event is part of a nine-session training series designed to help social housing residents understand their rights\, how to stand up for them\, and get better treatment and services from landlords. \nThis session aims to provide residents with a clear understanding of the key legal obligations that your housing provider must adhere to. While it does not provide detailed legal advice\, it will outline the essential areas of compliance and the records that should be maintained to safeguard your rights. In this session\, we will discuss: \n\nThe legal requirements that social housing providers must comply with\nThe types of records they are obligated to keep and why they are important\nThe process for handling complaints and how your concerns are addressed\nThe principles of confidentiality and the protection of your personal information\n\nThe session will include a mix of presentations and group discussions. We may use breakout rooms\, and we’ll let you know at the start if that’s the case. You’ll have plenty of opportunities to share your experiences\, ask questions\, and connect with others. Session is open to all social housing residents. Closed captions will be enabled. \n\nPlease note that to receive the link to join the session\, as well as all relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/session-3-your-landlord-and-the-law-2/
CATEGORIES:Online training
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/session-3-your-landlord-and-the-law-2/
END:VEVENT
END:VCALENDAR