BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Four Million Homes - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Four Million Homes
X-ORIGINAL-URL:https://www.fourmillionhomes.org
X-WR-CALDESC:Events for Four Million Homes
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20220327T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20221030T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20231029T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241022T193000
DTEND;TZID=Europe/London:20241022T210000
DTSTAMP:20260517T113224
CREATED:20240930T114245Z
LAST-MODIFIED:20240930T120422Z
UID:10000105-1729625400-1729630800@www.fourmillionhomes.org
SUMMARY:Repairs
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\nYou have the right to an effective\, efficient and timely repairs and maintenance service and there are timescales that your landlord needs to respond to certain issues in\, based on how serious they are. \nThis webinar will cover: \n– how you know what repairs your landlords are responsible for\n– what counts as a repair priority and how quickly your landlord should be responding to things that need fixing\n– what to do if your landlord isn’t doing what they should be\n– the rise in complaints around disrepair and what’s being done about it\n– what a good repairs service looks like \nSpeakers to be confirmed. There’ll be lots of opportunity for your questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/repairs-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241022T143000
DTEND;TZID=Europe/London:20241022T160000
DTSTAMP:20260517T113224
CREATED:20240930T111115Z
LAST-MODIFIED:20240930T120145Z
UID:10000104-1729607400-1729612800@www.fourmillionhomes.org
SUMMARY:Repairs
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\nYou have the right to an effective\, efficient and timely repairs and maintenance service and there are timescales that your landlord needs to respond to certain issues in\, based on how serious they are. \nThis webinar will cover: \n– how you know what repairs your landlords are responsible for\n– what counts as a repair priority and how quickly your landlord should be responding to things that need fixing\n– what to do if your landlord isn’t doing what they should be\n– the rise in complaints around disrepair and what’s being done about it\n– what a good repairs service looks like \nSpeakers to be confirmed. There’ll be lots of opportunity for your questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/repairs-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240910T193000
DTEND;TZID=Europe/London:20240910T210000
DTSTAMP:20260517T113224
CREATED:20240822T130536Z
LAST-MODIFIED:20240903T113043Z
UID:10000102-1725996600-1726002000@www.fourmillionhomes.org
SUMMARY:How to get people involved
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\n“Nobody seems bothered”\, “we only get a few people coming along to meetings”… \nOne of the things that often comes up in Four Million Homes sessions is to how to get other people involved: whether it’s about finding out and organising around a shared issue you’re facing with your landlord\, or about engaging more people in your resident group or association. \nRyan Shelswell\, Customer Voice Lead from Cobalt Housing in Liverpool\, alongside involved tenants Leah Stevens and Julie Hoyle\, will deliver a presentation on how Cobalt Housing approach tenant involvement; both formally and informally at a neighbourhood level. \nPaul Kelly\, CCH Associate\, will deliver a talk around the CCH Active Engagement strategy and how to explore different routes to engage tenants and how to measure success. \nAs always\, there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/involvement-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240910T143000
DTEND;TZID=Europe/London:20240910T160000
DTSTAMP:20260517T113224
CREATED:20240822T104951Z
LAST-MODIFIED:20240903T113909Z
UID:10000101-1725978600-1725984000@www.fourmillionhomes.org
SUMMARY:How to get people involved
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\n“Nobody seems bothered”\, “we only get a few people coming along to meetings”… \nOne of the things that often comes up in Four Million Homes sessions is to how to get other people involved: whether it’s about finding out and organising around a shared issue you’re facing with your landlord\, or about engaging more people in your resident group or association. \nRyan Shelswell\, Customer Voice Lead from Cobalt Housing in Liverpool\, alongside involved tenants Leah Stevens and Julie Hoyle\, will deliver a presentation on how Cobalt Housing approach tenant involvement; both formally and informally at a neighbourhood level. \nPaul Kelly\, CCH Associate\, will deliver a talk around the CCH Active Engagement strategy and how to explore different routes to engage tenants and how to measure success. \nAs always\, there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/involvement-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240731T193000
DTEND;TZID=Europe/London:20240731T210000
DTSTAMP:20260517T113224
CREATED:20240717T144139Z
LAST-MODIFIED:20240718T102917Z
UID:10000099-1722454200-1722459600@www.fourmillionhomes.org
SUMMARY:Scrutinising your landlord's performance
DESCRIPTION:Scrutiny is a way for residents to examine decisions\, policies and actions that affect their home in order to hold their landlords to account and improve services. \nIn this webinar\, we’ll look more closely at how scrutiny works in practice. Kai Jackson\, chair of the scrutiny panel at Black Country Housing Group (BCHG)\, will share her experiences of being involved in scrutiny – successes\, challenges and how to overcome them – as well as the transformation that happened in BCHG because of a strong scrutiny panel and a change in  the leadership team. And Caritas Charles\, Policy and Insight Manager at TPAS England\, will talk about why scrutiny is so important in terms of the new consumer standards. \nAs always there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/scrutiny-afternoon-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240731T143000
DTEND;TZID=Europe/London:20240731T160000
DTSTAMP:20260517T113224
CREATED:20240717T140721Z
LAST-MODIFIED:20240717T144128Z
UID:10000098-1722436200-1722441600@www.fourmillionhomes.org
SUMMARY:Scrutinising your landlord's performance
DESCRIPTION:Scrutiny is a way for residents to examine decisions\, policies and actions that affect their home in order to hold their landlords to account and improve services. \nIn this webinar\, we’ll look more closely at how scrutiny works in practice. Kai Jackson\, chair of the scrutiny panel at Black Country Housing Group (BCHG)\, will share her experiences of being involved in scrutiny – successes\, challenges and how to overcome them – as well as the transformation that happened in BCHG because of a strong scrutiny panel and a change in  the leadership team. And Caritas Charles\, Policy and Insight Manager at TPAS England\, will talk about why scrutiny is so important in terms of the new consumer standards. \nAs always there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/scrutiny-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240708T170000
DTEND;TZID=Europe/London:20240708T183000
DTSTAMP:20260517T113224
CREATED:20240701T103406Z
LAST-MODIFIED:20240701T111402Z
UID:10000097-1720458000-1720463400@www.fourmillionhomes.org
SUMMARY:Access to information about the management of your social housing
DESCRIPTION:Access to information about the management of your social housing has been a topic that keeps coming up in Four Million Homes. \nThe Social Housing White Paper included a commitment to introduce an access for information scheme for residents of housing associations and other private registered providers. Now\, the Department of Levelling Up\, Housing and Communities is running a consultation to seek residents’ views on the information that providers will need to share under the new Social Tenant Access to Information Requirements (STAIRs). \nCome along\, find out what is covered under the new proposals and share your views on this. \nFor more information and to submit an individual response to the consultation\, click here. Closing date is 15 July. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/access-to-information-webinar-14/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240617T193000
DTEND;TZID=Europe/London:20240617T210000
DTSTAMP:20260517T113224
CREATED:20240530T130619Z
LAST-MODIFIED:20240530T130809Z
UID:10000096-1718652600-1718658000@www.fourmillionhomes.org
SUMMARY:How to make an effective complaint
DESCRIPTION:This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord. This will include how to structure your complaint\, what information you should include\, what records you should keep\, what to do if your landlord isn’t responding\, and how to keep your resilience if this happens. It will also look at what good complaint handling offers to landlords. \nThe webinar will be run by Four Million Homes trainers and as always\, there’ll be plenty of opportunity for residents to share their experiences\, what’s worked and what hasn’t and to explore solutions together. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/how-to-make-an-effective-complaint-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240617T143000
DTEND;TZID=Europe/London:20240617T160000
DTSTAMP:20260517T113224
CREATED:20240530T130543Z
LAST-MODIFIED:20240530T130543Z
UID:10000095-1718634600-1718640000@www.fourmillionhomes.org
SUMMARY:How to make an effective complaint
DESCRIPTION:This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord. This will include how to structure your complaint\, what information you should include\, what records you should keep\, what to do if your landlord isn’t responding\, and how to keep your resilience if this happens. It will also look at what good complaint handling offers to landlords. \nThe webinar will be run by Four Million Homes trainers and as always\, there’ll be plenty of opportunity for residents to share their experiences\, what’s worked and what hasn’t and to explore solutions together. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/how-to-make-an-effective-complaint-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240516T193000
DTEND;TZID=Europe/London:20240516T210000
DTSTAMP:20260517T113224
CREATED:20240430T100015Z
LAST-MODIFIED:20240514T113916Z
UID:10000093-1715887800-1715893200@www.fourmillionhomes.org
SUMMARY:New standards for social housing
DESCRIPTION:From the 1st April\, new standards were introduced for social housing landlords\, designed to protect tenants and improve the service they receive. \nUnder the new standards\, landlords have to: \n\nensure tenants are safe in their homes \nlisten to tenants’ complaints and respond promptly to put things right \nbe accountable to tenants and treat them with fairness and respect \nknow more about the condition of every home and the needs of the people who live in them \ncollect and use data effectively across a range of areas\, including repairs \n\nThe Regulator of Social Housing will also have a more active role and additional powers in how it regulates these. \nIn the afternoon webinar\, Fleur Priest-Stephens\, Head of Tenant Engagement at the Regulator will attend to talk through the new standards and their approach to making sure landlords meet them\, and will answer questions from residents. In this session\, we’ll show a recording of her presentation and will facilitate a discussion and capture people’s comments\, thoughts and concerns.  \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/new-standards-for-social-housing-webinar-12-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240516T143000
DTEND;TZID=Europe/London:20240516T153000
DTSTAMP:20260517T113224
CREATED:20240429T093908Z
LAST-MODIFIED:20240514T112518Z
UID:10000091-1715869800-1715873400@www.fourmillionhomes.org
SUMMARY:New standards for social housing
DESCRIPTION:From the 1st April\, new standards were introduced for social housing landlords\, designed to protect tenants and improve the service they receive. \nUnder the new standards\, landlords have to: \n\nensure tenants are safe in their homes \nlisten to tenants’ complaints and respond promptly to put things right \nbe accountable to tenants and treat them with fairness and respect \nknow more about the condition of every home and the needs of the people who live in them \ncollect and use data effectively across a range of areas\, including repairs \n\nThe Regulator of Social Housing will also have a more active role and additional powers in how it regulates these. \nAt this webinar\, Fleur Priest-Stephens\, Head of Tenant Engagement at the Regulator will talk through the new standards and their approach to making sure landlords meet them.  There’ll be the opportunity to ask questions and have your voices heard. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/new-standards-for-social-housing-webinar-12/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240515T183000
DTEND;TZID=Europe/London:20240515T203000
DTSTAMP:20260517T113224
CREATED:20240430T101916Z
LAST-MODIFIED:20240513T112953Z
UID:10000094-1715797800-1715805000@www.fourmillionhomes.org
SUMMARY:Service charges
DESCRIPTION:This webinar focuses in more details on service charges\, one of the key issues raised by residents through the Four Million Homes sessions. We we will look at what service charges should and shouldn’t cover; the rights and avenues that residents have to access information about and challenge service charges; and will invite participants to share their experiences in this area. \n 
URL:https://www.fourmillionhomes.org/event/service-charges/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240325T193000
DTEND;TZID=Europe/London:20240325T210000
DTSTAMP:20260517T113224
CREATED:20240306T105851Z
LAST-MODIFIED:20240307T175337Z
UID:10000066-1711395000-1711400400@www.fourmillionhomes.org
SUMMARY:Communication\, clarity and courtesy: better treatment for social housing residents
DESCRIPTION:Poor communication is often at the heart of housing complaints and is one of the key issues that residents have raised throughout the Four Million Homes programme to date. \nThis webinar follows on from our session on the consultation around the competence and conduct of social housing staff. \nPolly Cox from the Housing Ombudsman will share the findings from their recent report ‘Spotlight on attitudes\, respect and rights – relationship of equals’; how this feeds into the complaints process and their recommendations for change. And representatives from Stop Social Housing Stigma – a resident-led campaign with support from housing organisations across the UK – will talk about their work to support tenants to have a voice against stereotyping and stigma. \nAs always\, there will be plenty of opportunity for questions\, discussion and to share your opinions.
URL:https://www.fourmillionhomes.org/event/w10-communication-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240325T150000
DTEND;TZID=Europe/London:20240325T163000
DTSTAMP:20260517T113224
CREATED:20240306T105541Z
LAST-MODIFIED:20240307T175306Z
UID:10000065-1711378800-1711384200@www.fourmillionhomes.org
SUMMARY:Communication\, clarity and courtesy: better treatment for social housing residents
DESCRIPTION:Poor communication is often at the heart of housing complaints and is one of the key issues that residents have raised throughout the Four Million Homes programme to date. \nThis webinar follows on from our session on the consultation around the competence and conduct of social housing staff. \nPolly Cox from the Housing Ombudsman will share the findings from their recent report ‘Spotlight on attitudes\, respect and rights – relationship of equals’; how this feeds into the complaints process and their recommendations for change. And representatives from Stop Social Housing Stigma – a resident-led campaign with support from housing organisations across the UK – will talk about their work to support tenants to have a voice against stereotyping and stigma. \nAs always\, there will be plenty of opportunity for questions\, discussion and to share your opinions.
URL:https://www.fourmillionhomes.org/event/w10-communication-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240318T193000
DTEND;TZID=Europe/London:20240318T210000
DTSTAMP:20260517T113225
CREATED:20240306T092946Z
LAST-MODIFIED:20240312T141456Z
UID:10000064-1710790200-1710795600@www.fourmillionhomes.org
SUMMARY:Have your say – Professional and respectful treatment for social housing residents
DESCRIPTION:The government is currently consulting on its proposals to introduce a new\, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have\, or be working towards\, a relevant qualification. It will ensure that staff have up-to-date skills\, knowledge and experience\, and that they exhibit the right behaviours to deliver a high quality\, professional service and treat residents with respect \nWe know this topic is important to our residents so we plan to feed in a response on behalf of Four Million Homes. \nA speaker from the Department of Levelling Up\, Housing and Communities will give an overview of the proposals in the consultation and answer questions and then we will go through the consultation and gather responses from participants. \n 
URL:https://www.fourmillionhomes.org/event/have-your-say-competence-and-conduct-of-social-housing-staff-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240318T150000
DTEND;TZID=Europe/London:20240318T163000
DTSTAMP:20260517T113225
CREATED:20240306T092821Z
LAST-MODIFIED:20240307T175227Z
UID:10000063-1710774000-1710779400@www.fourmillionhomes.org
SUMMARY:Have your say – Professional and respectful treatment for social housing residents
DESCRIPTION:The government is currently consulting on its proposals to introduce a new\, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have\, or be working towards\, a relevant qualification. It will ensure that staff have up-to-date skills\, knowledge and experience\, and that they exhibit the right behaviours to deliver a high quality\, professional service and treat residents with respect \nWe know this topic is important to our residents so we plan to feed in a response on behalf of Four Million Homes. \nA speaker from the Department of Levelling Up\, Housing and Communities will give an overview of the proposals in the consultation and answer questions and then we will go through the consultation and gather responses from participants. \n 
URL:https://www.fourmillionhomes.org/event/have-your-say-competence-and-conduct-of-social-housing-staff/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240213T193000
DTEND;TZID=Europe/London:20240213T210000
DTSTAMP:20260517T113225
CREATED:20231219T143452Z
LAST-MODIFIED:20240208T190539Z
UID:10000062-1707852600-1707858000@www.fourmillionhomes.org
SUMMARY:Have your say - timescales for repairs
DESCRIPTION:On 9th January the government released the Awaab’s Law consultation.  This proposes introducing new strict time limits for social housing providers to force them to take swift action in addressing dangerous hazards such as damp and mould. \nIt proposes new legal requirements for social landlords to investigate hazards within 14 days\, start fixing them within a further 7 days\, and make emergency repairs within 24 hours. Landlords who fail can be taken to court where they may be ordered to pay compensation for tenants.    Landlords will be expected to keep clear records to improve transparency for tenants – showing every attempt is made to comply with the new timescales so they can no longer delay to rectify people’s homes. \nSarah Dicker\, Head of Decency Standards at the Department of Levelling Up\, Housing and Communities will give an overview of the consultation and the government context. We will then facilitate a discussion around the consultation questions\, and feed in a response on behalf of Four Million Homes.
URL:https://www.fourmillionhomes.org/event/housing-quality-7-30pm/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-2.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240213T150000
DTEND;TZID=Europe/London:20240213T163000
DTSTAMP:20260517T113225
CREATED:20231219T143421Z
LAST-MODIFIED:20240212T145031Z
UID:10000061-1707836400-1707841800@www.fourmillionhomes.org
SUMMARY:Have your say - timescales for repairs
DESCRIPTION:On 9th January the government released the Awaab’s Law consultation.  This proposes introducing new strict time limits for social housing providers to force them to take swift action in addressing dangerous hazards such as damp and mould. \nIt proposes new legal requirements for social landlords to investigate hazards within 14 days\, start fixing them within a further 7 days\, and make emergency repairs within 24 hours. Landlords who fail can be taken to court where they may be ordered to pay compensation for tenants.    Landlords will be expected to keep clear records to improve transparency for tenants – showing every attempt is made to comply with the new timescales so they can no longer delay to rectify people’s homes. \nSarah Dicker\, Head of Decency Standards at the Department of Levelling Up\, Housing and Communities will give an overview of the consultation and the government context. We will then facilitate a discussion around the consultation questions\, and feed in a response on behalf of Four Million Homes.
URL:https://www.fourmillionhomes.org/event/housing-quality/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-2.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240129T193000
DTEND;TZID=Europe/London:20240129T210000
DTSTAMP:20260517T113225
CREATED:20231218T093656Z
LAST-MODIFIED:20240126T114447Z
UID:10000060-1706556600-1706562000@www.fourmillionhomes.org
SUMMARY:Energy efficiency and net zero
DESCRIPTION:This session will cover what landlords should be doing and what residents can be doing to improve the energy efficiency of their homes and work towards the net zero target. \nWe’ll outline where the government is at in terms of its plans around minimum energy efficiency standards in the social housing sector in England. We’ll have a range of speakers who will talk about the work that they are doing around energy efficiency\, how’s it going\, and what they’ve learnt. After the presentations\, there will be time for questions and we’ll host a conversation where people can share thoughts and experiences\, outline where and how they feel able to have an influence\, how important it is to them\, and what they feel would best work for them\, their neighbours and their communities. We’ll also signpost to some useful resources for residents or groups who want to learn more. \nOur speakers are: \nAnna Spencer – Housing Delivery Manager for the Liverpool City Region Combined Authority where she worked with a consortium of Registered Providers on a large programme of retrofit and energy efficiency works as part of the government’s Social Housing Decarbonisation Fund first wave of funding. \nPaul Parsons – Vice-Chair of the Dartford Tenants & Leaseholders Forum\, a panel member for both the Housing Ombudsman and Regulator for Social Housing and on the Four Million Homes resident sounding board. \nStephen Mackenzie – an involved tenant on retrofit/energy efficiency\, who has contributed to numerous projects and reports in this area; Homes and Environment champion for Yorkshire Housing and a member of the Northern Housing Coalition Climate Change Jury. \n 
URL:https://www.fourmillionhomes.org/event/energy-efficiency-7-30pm/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/12/FMH-webinar-07-energy-efficiency-and-net-zero.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240129T150000
DTEND;TZID=Europe/London:20240129T163000
DTSTAMP:20260517T113225
CREATED:20231218T093042Z
LAST-MODIFIED:20240124T131529Z
UID:10000059-1706540400-1706545800@www.fourmillionhomes.org
SUMMARY:Energy efficiency and net zero
DESCRIPTION:This session will cover what landlords should be doing and what residents can be doing to improve the energy efficiency of their homes and work towards the net zero target. \nWe’ll outline where the government is at in terms of its plans around minimum energy efficiency standards in the social housing sector in England. We’ll have a range of speakers who will talk about the work that they are doing around energy efficiency\, how’s it going\, and what they’ve learnt. After the presentations\, there will be time for questions and we’ll host a conversation where people can share thoughts and experiences\, outline where and how they feel able to have an influence\, how important it is to them\, and what they feel would best work for them\, their neighbours and their communities. We’ll also signpost to some useful resources for residents or groups who want to learn more. \nOur speakers are: \nSteve Martin – Customer Scrutiny Officer at Midland Heart who have been recognised for their work around energy efficiency and the impact it has made to the lives of their residents. \nStephen Mackenzie – an involved tenant on retrofit/energy efficiency\, who has contributed to numerous projects and reports in this area; Homes and Environment champion for Yorkshire Housing; and a member of the Northern Housing Coalition Climate Change Jury. \n  \n 
URL:https://www.fourmillionhomes.org/event/energy-efficiency-3pm/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/12/FMH-webinar-07-energy-efficiency-and-net-zero.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231128T193000
DTEND;TZID=Europe/London:20231128T210000
DTSTAMP:20260517T113225
CREATED:20231109T102052Z
LAST-MODIFIED:20231121T184617Z
UID:10000042-1701199800-1701205200@www.fourmillionhomes.org
SUMMARY:Neighbourhood management
DESCRIPTION:Neighbourhood management is about keeping the neighbourhood and communal areas around residents’ homes clean and safe. Landlords should work in partnership with tenants and other providers and public bodies in order to do this. \nThis webinar will feature Anne Power from the London School of Economics giving an overview of what neighbourhood management is\, what it can achieve (giving real life examples) and why its so important. Andrea Baker from Poplar HARCA in East London will then share the approach that they are taking\, their deliberate choice to stay local and to create places and homes that demonstrate what happens when agencies work together\, as well as how residents can be involved in this strategic vision. \nAs always there will be plenty of opportunity for discussion\, questions and for participants to share their own experiences.
URL:https://www.fourmillionhomes.org/event/neighbourhood-management-730pm/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-home.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231128T150000
DTEND;TZID=Europe/London:20231128T163000
DTSTAMP:20260517T113225
CREATED:20231109T102100Z
LAST-MODIFIED:20231121T184546Z
UID:10000043-1701183600-1701189000@www.fourmillionhomes.org
SUMMARY:Neighbourhood management
DESCRIPTION:Neighbourhood management is about keeping the neighbourhood and communal areas around residents’ homes clean and safe. Landlords should work in partnership with tenants and other providers and public bodies in order to do this. \nThis webinar will feature Anne Power from the London School of Economics giving an overview of what neighbourhood management is\, what it can achieve (giving real life examples) and why its so important. Andrea Baker from Poplar HARCA in East London will then share the approach that they are taking\, their deliberate choice to stay local and to create places and homes that demonstrate what happens when agencies work together\, as well as how residents can be involved in this strategic vision. \nAs always there will be plenty of opportunity for discussion\, questions and for participants to share their own experiences.
URL:https://www.fourmillionhomes.org/event/neighbourhood-management-3pm/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-home.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231025T193000
DTEND;TZID=Europe/London:20231025T210000
DTSTAMP:20260517T113225
CREATED:20230925T181213Z
LAST-MODIFIED:20231020T151603Z
UID:10000038-1698262200-1698267600@www.fourmillionhomes.org
SUMMARY:Complaints: know your rights
DESCRIPTION:This online webinar will discuss complaints\, which was the priority topic raised by our Resident Sounding Board. It will include: \n\nSpeakers from the Department of Levelling Up\, Housing and Communities discussing the policy context\, background to their current approach around complaints\, the strengthening of the powers of the Housing Ombudsman Service\, and their Make Things Right Campaign  \nA representative from the Housing Ombudsman Service who will talk to the role of the Ombudsman (what it does and doesn’t do)\, new powers under the Social Housing Regulation Act\, and proposed changes to the Complaint Handling Code.\nResident involvement in complaints handling and scrutiny around complaints\nResidents’ experiences of being involved in the complaints process.\n\nSpeakers:  \n\nAndrew Dack\, Team Leader of Social Housing Sponsorship and Redress\, DLUHC\nNicole Bickerdyke\, Senior Policy Advisor\, Social Housing Redress Policy\, DLUHC\nTom Durham\, Strategic Communications\, DLUHC\nPolly Cox\, Sector Learning and Development Manager\, Housing Ombudsman Service\nHelen Watkinson\, Housing Ombudsman resident panel member\, stage 2 resident panel member\, now Resident Complaints Champion\, Scrutiny Panel Chair\, last investigation into complaints\, which resulted in 30 improvement plans.\nLizzie Spring\, a retired Voluntary Sector manager who rents a flat in Central London (afternoon session)\nLeah Stephens\, Cobalt tenant and member of tenant consultative panel (evening session)
URL:https://www.fourmillionhomes.org/event/complaints-know-your-rights-2/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231025T150000
DTEND;TZID=Europe/London:20231025T163000
DTSTAMP:20260517T113225
CREATED:20230925T180844Z
LAST-MODIFIED:20231020T151440Z
UID:10000037-1698246000-1698251400@www.fourmillionhomes.org
SUMMARY:Complaints: know your rights
DESCRIPTION:This online webinar will discuss complaints\, which was the priority topic raised by our Resident Sounding Board. It will include: \n\nSpeakers from the Department of Levelling Up\, Housing and Communities discussing the policy context\, background to their current approach around complaints\, the strengthening of the powers of the Housing Ombudsman Service\, and their Make Things Right Campaign  \nA representative from the Housing Ombudsman Service who will talk to the role of the Ombudsman (what it does and doesn’t do)\, new powers under the Social Housing Regulation Act\, and proposed changes to the Complaint Handling Code.\nResident involvement in complaints handling and scrutiny around complaints\nResidents’ experiences of being involved in the complaints process.\n\nSpeakers:  \n\nAndrew Dack\, Team Leader of Social Housing Sponsorship and Redress\, DLUHC\nNicole Bickerdyke\, Senior Policy Advisor\, Social Housing Redress Policy\, DLUHC\nTom Durham\, Strategic Communications\, DLUHC\nPolly Cox\, Sector Learning and Development Manager\, Housing Ombudsman Service\nHelen Watkinson\, Housing Ombudsman resident panel member\, stage 2 resident panel member\, now Resident Complaints Champion\, Scrutiny Panel Chair\, last investigation into complaints\, which resulted in 30 improvement plans.\nLizzie Spring\, a retired Voluntary Sector manager who rents a flat in Central London (afternoon session)\nLeah Stephens\, Cobalt tenant and member of tenant consultative panel (evening session)
URL:https://www.fourmillionhomes.org/event/complaints-know-your-rights/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231002T193000
DTEND;TZID=Europe/London:20231002T210000
DTSTAMP:20260517T113225
CREATED:20230920T095051Z
LAST-MODIFIED:20230929T105138Z
UID:10000036-1696275000-1696280400@www.fourmillionhomes.org
SUMMARY:Social Housing Regulation Act – Consumer Standards consultation
DESCRIPTION:This online webinar will discuss the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024.  This is alongside a new Code of Practice for Consumer Standards\, and follows on from changes to the way that Registered Housing Providers will be regulated within the new Social Housing (Regulation) Act 2023 which has just passed into law. \nThis webinar will give you the opportunity to have your voices heard about the changes and flag up how you can directly respond to the consultation. \nThe four standards are:   \n\n The Safety and Quality Standard– providing safe and good quality homes\n The Transparency\, Influence and Accountability Standard– requiring openness\, fairness and respect to residents\n The Neighbourhood and Community Standard– requiring engagement with relevant parties\n The Tenancy Standard– requiring fair allocations and lettings\, and requirements on how tenancies are managed and ended\n\nThe draft consumer standards set out the proposed required outcomes and specific expectations that Registered Providers of Social Housing will be expected to achieve and will mean a change in the way they are accountable to residents. \nSpeakers include: \n\nFleur Priest Stephen\, Head of Tenant Engagement\, Regulator of Social Housing\n\nMila Simpson\, Strategy Manager\, Regulator of Social Housing \nJohn Harris\, Chair\, Cornwall Housing Tenants Forum\n\nClosed captions will be available.
URL:https://www.fourmillionhomes.org/event/social-housing-regulation-act-consumer-standards-consultation-2/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-home-3.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231002T150000
DTEND;TZID=Europe/London:20231002T163000
DTSTAMP:20260517T113225
CREATED:20230920T095048Z
LAST-MODIFIED:20230929T105039Z
UID:10000035-1696258800-1696264200@www.fourmillionhomes.org
SUMMARY:Social Housing Regulation Act – Consumer Standards consultation
DESCRIPTION:This online webinar will discuss the four draft consumer standards that the Regulator of Social Housing is proposing to introduce from April 2024.  This is alongside a new Code of Practice for Consumer Standards\, and follows on from changes to the way that Registered Housing Providers will be regulated within the new Social Housing (Regulation) Act 2023 which has just passed into law. \nThis webinar will give you the opportunity to have your voices heard about the changes and flag up how you can directly respond to the consultation. \nThe four standards are:   \n\n The Safety and Quality Standard– providing safe and good quality homes\n The Transparency\, Influence and Accountability Standard– requiring openness\, fairness and respect to residents\n The Neighbourhood and Community Standard– requiring engagement with relevant parties\n The Tenancy Standard– requiring fair allocations and lettings\, and requirements on how tenancies are managed and ended\n\nThe draft consumer standards set out the proposed required outcomes and specific expectations that Registered Providers of Social Housing will be expected to achieve and will mean a change in the way they are accountable to residents. \nSpeakers include: \n\nFleur Priest Stephen\, Head of Tenant Engagement\, Regulator of Social Housing\n\nMila Simpson\, Strategy Manager\, Regulator of Social Housing \nJohn Harris\, Chair\, Cornwall Housing Tenants Forum\n\nClosed captions will be available.
URL:https://www.fourmillionhomes.org/event/social-housing-regulation-act-consumer-standards-consultation/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-home-3.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230830T193000
DTEND;TZID=Europe/London:20230830T210000
DTSTAMP:20260517T113225
CREATED:20230807T150657Z
LAST-MODIFIED:20230830T111232Z
UID:10000032-1693423800-1693429200@www.fourmillionhomes.org
SUMMARY:Leaseholders
DESCRIPTION:This online session will focus specifically on leasehold management and leaseholder issues and will cover: \n\nService charge billing and calculations\nMajor works consultations\nBuilding safety compliance\nSubletting
URL:https://www.fourmillionhomes.org/event/leaseholders-730pm-webinar/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-home-3.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230830T150000
DTEND;TZID=Europe/London:20230830T163000
DTSTAMP:20260517T113225
CREATED:20230807T150151Z
LAST-MODIFIED:20230829T090615Z
UID:10000031-1693407600-1693413000@www.fourmillionhomes.org
SUMMARY:Leaseholders
DESCRIPTION:This online session will focus specifically on leasehold management and leaseholder issues and will cover: \n\nService charge billing and calculations\nMajor works consultations\nBuilding safety compliance\nSubletting
URL:https://www.fourmillionhomes.org/event/leaseholders-3pm-webinar/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-home-3.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230607T193000
DTEND;TZID=Europe/London:20230607T210000
DTSTAMP:20260517T113225
CREATED:20230418T012406Z
LAST-MODIFIED:20230601T123030Z
UID:10000011-1686166200-1686171600@www.fourmillionhomes.org
SUMMARY:Anti-social behaviour
DESCRIPTION:Some of the things we will cover in this session are: \n\nTypes of anti-social behaviour\nReporting problems\nWhat your landlord should do
URL:https://www.fourmillionhomes.org/event/anti-social-behaviour-730pm-webinar/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinar-anti-social.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230607T150000
DTEND;TZID=Europe/London:20230607T163000
DTSTAMP:20260517T113225
CREATED:20230418T011946Z
LAST-MODIFIED:20230601T123111Z
UID:10000010-1686150000-1686155400@www.fourmillionhomes.org
SUMMARY:Anti-social behaviour
DESCRIPTION:Some of the things we will cover in this session are: \n\nTypes of anti-social behaviour\nReporting problems\nWhat your landlord should do
URL:https://www.fourmillionhomes.org/event/anti-social-behaviour-3pm-webinar/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinar-anti-social.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
END:VCALENDAR