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X-WR-CALNAME:Four Million Homes
X-ORIGINAL-URL:https://www.fourmillionhomes.org
X-WR-CALDESC:Events for Four Million Homes
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250626T143000
DTEND;TZID=Europe/London:20250626T160000
DTSTAMP:20260517T102549
CREATED:20250612T150438Z
LAST-MODIFIED:20250627T152755Z
UID:10000134-1750948200-1750953600@www.fourmillionhomes.org
SUMMARY:The power of resident voice in social housing
DESCRIPTION:This webinar will look at why resident engagement and empowerment is essential in shaping the future of social housing. This isn’t just about policy\, its about people\, partnership\, and positive change.\n\nThe webinar will explore:\n\nwhy resident engagement matters\nwhat empowerment looks like\ntools for resident influence\nengagement as a two-way street\n\nYou’ll hear examples from a landlord on their approach to engagement and empowerment as well as a case study from a resident on what has worked well for their estate and community. There’ll be plenty of opportunity for questions and to share your experiences.\n\nClosed captions will be enabled.\n\nPlease note that to receive the link to join the session\, as well as any relevant documents\, you need to “Book a place” using the link below.  Just adding it to your calendar is not enough.
URL:https://www.fourmillionhomes.org/event/the-power-of-resident-voice-in-social-housing/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
LOCATION:https://www.fourmillionhomes.org/event/the-power-of-resident-voice-in-social-housing/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250605T150000
DTEND;TZID=Europe/London:20250605T160000
DTSTAMP:20260517T102549
CREATED:20250521T111525Z
LAST-MODIFIED:20250603T142636Z
UID:10000126-1749135600-1749139200@www.fourmillionhomes.org
SUMMARY:Four Million Homes – programme relaunch
DESCRIPTION:The Four Million Homes programme is about supporting positive change in social housing. We’re here to give residents the tools they need – free training\, guidance\, and information – about their rights and how to stand up for them. \nFunded by the Ministry of Housing\, Communities and Local Government\, the programme first launched in April 2023 for two years and has been extended for another year\, now running through to March 2026. \nIn this one-hour online session\, we’ll look back at what we’ve achieved so far and share our plans for the year ahead. You’ll find out how you can get involved and have the opportunity to ask any questions. Speakers to be announced \nThe webinar is open to all social housing residents\, staff and volunteers from social landlords\, and professionals working in the housing sector. \nClosed captions will be enabled
URL:https://www.fourmillionhomes.org/event/four-million-homes-programme-relaunch/
LOCATION:Online
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-home-1.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250401T193000
DTEND;TZID=Europe/London:20250401T210000
DTSTAMP:20260517T102549
CREATED:20250312T145004Z
LAST-MODIFIED:20250313T175900Z
UID:10000123-1743535800-1743541200@www.fourmillionhomes.org
SUMMARY:Adaptations for disability\, ageing\, and health
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \n\nSocial housing landlords must clearly communicate to tenants and relevant organisations how they will assist tenants seeking housing adaptations and must co-operate with tenants\, appropriate local authority departments and other relevant organisations so that a housing adaptations service is available to tenants where appropriate. \nFor residents with different health conditions or disabilities\, there are often various different options\, based on what’s needed. This webinar will look at what happens if you need some help\, where you should start\, what some of the options and challenges might be and how the system could or should work better. \nWe’ll be joined by Paul Smith\, who’s the CEO of Foundations UK\, the national body for Disabled Facilities Grants and Home Improvement Agencies in England. There’ll be plenty of opportunity for discussion and your questions. \nSession open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/adaptations-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250401T143000
DTEND;TZID=Europe/London:20250401T160000
DTSTAMP:20260517T102549
CREATED:20250312T144752Z
LAST-MODIFIED:20250313T175925Z
UID:10000122-1743517800-1743523200@www.fourmillionhomes.org
SUMMARY:Adaptations for disability\, ageing\, and health
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \n\nSocial housing landlords must clearly communicate to tenants and relevant organisations how they will assist tenants seeking housing adaptations and must co-operate with tenants\, appropriate local authority departments and other relevant organisations so that a housing adaptations service is available to tenants where appropriate. \nFor residents with different health conditions or disabilities\, there are often various different options\, based on what’s needed. This webinar will look at what happens if you need some help\, where you should start\, what some of the options and challenges might be and how the system could or should work better. \nWe’ll be joined by Paul Smith\, who’s the CEO of Foundations UK\, the national body for Disabled Facilities Grants and Home Improvement Agencies in England. There’ll be plenty of opportunity for discussion and your questions. \nSession open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/adaptations/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250225T193000
DTEND;TZID=Europe/London:20250225T210000
DTSTAMP:20260517T102549
CREATED:20250130T173537Z
LAST-MODIFIED:20250131T130039Z
UID:10000121-1740511800-1740517200@www.fourmillionhomes.org
SUMMARY:Your personal data\, and your landlord
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \n\nThis webinar will support residents to understand:\n– the information a landlord should hold about them\, what they are allowed to do with this information and why\n– what policies landlords need to comply with in terms of data protection and privacy\n– how long landlords should keep data for\n– the difference between local authorities and Housing Associations in terms of how residents can access the information that landlords hold\nThere’ll be the opportunity for discussion and to ask questions.\n\n\nThis session is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/record-keeping-and-data-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250225T143000
DTEND;TZID=Europe/London:20250225T160000
DTSTAMP:20260517T102549
CREATED:20250130T171728Z
LAST-MODIFIED:20250131T130003Z
UID:10000120-1740493800-1740499200@www.fourmillionhomes.org
SUMMARY:Your personal data\, and your landlord
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \n\nThis webinar will support residents to understand:\n– the information a landlord should hold about them\, what they are allowed to do with this information and why\n– what policies landlords need to comply with in terms of data protection and privacy\n– how long landlords should keep data for\n– the difference between local authorities and Housing Associations in terms of how residents can access the information that landlords hold\nThere’ll be the opportunity for discussion and to ask questions.\n\n\nThis session is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/record-keeping-and-data/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250114T193000
DTEND;TZID=Europe/London:20250114T210000
DTSTAMP:20260517T102549
CREATED:20241217T150158Z
LAST-MODIFIED:20241218T141039Z
UID:10000119-1736883000-1736888400@www.fourmillionhomes.org
SUMMARY:Tenant Satisfaction Measures
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \n\n\n\nTenant Satisfaction Measures (TSMs) are a new way for social housing tenants to understand how their landlord is performing against key areas.\n\n\n\nThe TSMs are collected by landlords according to requirements set by the Regulator of Social Housing in the Transparency\, Influence and Accountability Standard. They include information from tenant surveys and are generated from management information held by landlords. They cover areas including repairs and maintenance\, complaints\, respectful and helpful engagement\, and building safety.\n\n\n\n\nThe TSMs are intended to help tenants see how their landlord is performing\, highlight to landlords areas where they might need improvement\, and provide information to the Regulator on how far landlords are meeting the outcomes of the new Consumer Standards.\n\n\n\nLandlords that own 1\,000 or more units of social housing are required to submit information about their TSM results to the Regulator. These have been published for the first time in November 2024.\n\n\n\nAt this webinar\, Fleur Prest-Stephens and Jack Smith from the Tenant Engagement Team at the Regulator of Social Housing will:\n\nShare the headlines from the first round of Tenant Satisfaction Measures\nTalk about how tenants can use this information to scrutinise their landlords and hold them to account\nShare how the Regulator will use this information to work with landlords to improve standards\n\nThere’ll be the opportunity for discussion and to ask questions.\n\n\nThis session is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/tenant-satisfaction-measures-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250114T143000
DTEND;TZID=Europe/London:20250114T160000
DTSTAMP:20260517T102549
CREATED:20241217T144549Z
LAST-MODIFIED:20250113T113453Z
UID:10000118-1736865000-1736870400@www.fourmillionhomes.org
SUMMARY:Tenant Satisfaction Measures
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \n\nTenant Satisfaction Measures (TSMs) are a new way for social housing tenants to understand how their landlord is performing against key areas.\n\nThe TSMs are collected by landlords according to requirements set by the Regulator of Social Housing in the Transparency\, Influence and Accountability Standard. They include information from tenant surveys and are generated from management information held by landlords. They cover areas including repairs and maintenance\, complaints\, respectful and helpful engagement\, and building safety.\n\nThe TSMs are intended to help tenants see how their landlord is performing\, highlight to landlords areas where they might need improvement\, and provide information to the Regulator on how far landlords are meeting the outcomes of the new Consumer Standards.\n\nLandlords that own 1\,000 or more units of social housing are required to submit information about their TSM results to the Regulator. These have been published for the first time in November 2024.\n\nAt this webinar\, Fleur Prest-Stephens and Jack Smith from the Tenant Engagement Team at the Regulator of Social Housing will:\n\nShare the headlines from the first round of Tenant Satisfaction Measures\nTalk about how tenants can use this information to scrutinise their landlords and hold them to account\nShare how the Regulator will use this information to work with landlords to improve standards\n\nThere’ll be the opportunity for discussion and to ask questions.\n\n\nThis session is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/tenant-satisfaction-measures/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241127T193000
DTEND;TZID=Europe/London:20241127T210000
DTSTAMP:20260517T102549
CREATED:20241016T124603Z
LAST-MODIFIED:20241016T124913Z
UID:10000117-1732735800-1732741200@www.fourmillionhomes.org
SUMMARY:Decent homes
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \nLandlords need to make sure that tenants’ homes meet and are maintained to current Decent Homes Standard and must take all reasonable step to ensure the health and safety of tenants in their homes.\n\nIn the afternoon webinar session\, the Decent Homes Standard team at the Ministry of Housing\, Communities and Local Government will be explaining what’s expected of landlords in terms of the decency and quality of their homes. This will include:\n· Housing quality and the standards that guide this\n· What the national picture looks like\n· Electrical safety and the housing health and safety rating system (HHRS)\n\nThe team can’t attend the evening session in person\, but we’ll show the video from the afternoon and host a discussion about this. We’re also looking at more speakers\, tbc.\n\nThis session is open to all social housing residents. Closed captions will be enabled.\n 
URL:https://www.fourmillionhomes.org/event/decent-homes-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241127T143000
DTEND;TZID=Europe/London:20241127T153000
DTSTAMP:20260517T102549
CREATED:20241016T124554Z
LAST-MODIFIED:20241126T162431Z
UID:10000116-1732717800-1732721400@www.fourmillionhomes.org
SUMMARY:Decent homes
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \nLandlords need to make sure that tenants’ homes meet and are maintained to current Decent Homes Standard and must take all reasonable step to ensure the health and safety of tenants in their homes.\n\nIn this session\, the Decent Homes Standard team at the Ministry of Housing\, Communities and Local Government will explain what’s expected of landlords in terms of the decency and quality of their homes. This will include:\n\n· Housing quality and the standards that guide this\n· What the national picture looks like\n· Electrical safety and the housing health and safety rating system (HHRS)\n\nThere’ll be the opportunity for discussion and to ask questions.\n\nThis session is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/decent-homes-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241118T193000
DTEND;TZID=Europe/London:20241118T210000
DTSTAMP:20260517T102549
CREATED:20241016T123407Z
LAST-MODIFIED:20241113T144743Z
UID:10000115-1731958200-1731963600@www.fourmillionhomes.org
SUMMARY:Shared owners
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \nThis webinar is aimed specifically at shared owners: your rights; what processes are available if those rights aren’t upheld; as well as what good practice looks like. \nJudge Tim Powell from the First Tier Property Tribunal will talk about service charges\, and explain the Tribunal process around service charge cases\, using examples from recent decisions to demonstrate how the Tribunal deals with such cases. \nThere’ll be plenty of opportunity for discussion and for your questions. \nClosed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/shared-owners-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241118T143000
DTEND;TZID=Europe/London:20241118T160000
DTSTAMP:20260517T102549
CREATED:20241016T123224Z
LAST-MODIFIED:20241113T144653Z
UID:10000114-1731940200-1731945600@www.fourmillionhomes.org
SUMMARY:Shared owners
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords. \nThis webinar is aimed specifically at shared owners: your rights; what processes are available if those rights aren’t upheld; as well as what good practice looks like. \nJudge Tim Powell from the First Tier Property Tribunal will talk about service charges\, and explain the Tribunal process around service charge cases\, using examples from recent decisions to demonstrate how the Tribunal deals with such cases. \nThere’ll be plenty of opportunity for discussion and for your questions. \nClosed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/shared-owners-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241022T193000
DTEND;TZID=Europe/London:20241022T210000
DTSTAMP:20260517T102549
CREATED:20240930T114245Z
LAST-MODIFIED:20240930T120422Z
UID:10000105-1729625400-1729630800@www.fourmillionhomes.org
SUMMARY:Repairs
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\nYou have the right to an effective\, efficient and timely repairs and maintenance service and there are timescales that your landlord needs to respond to certain issues in\, based on how serious they are. \nThis webinar will cover: \n– how you know what repairs your landlords are responsible for\n– what counts as a repair priority and how quickly your landlord should be responding to things that need fixing\n– what to do if your landlord isn’t doing what they should be\n– the rise in complaints around disrepair and what’s being done about it\n– what a good repairs service looks like \nSpeakers to be confirmed. There’ll be lots of opportunity for your questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/repairs-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241022T143000
DTEND;TZID=Europe/London:20241022T160000
DTSTAMP:20260517T102549
CREATED:20240930T111115Z
LAST-MODIFIED:20240930T120145Z
UID:10000104-1729607400-1729612800@www.fourmillionhomes.org
SUMMARY:Repairs
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\nYou have the right to an effective\, efficient and timely repairs and maintenance service and there are timescales that your landlord needs to respond to certain issues in\, based on how serious they are. \nThis webinar will cover: \n– how you know what repairs your landlords are responsible for\n– what counts as a repair priority and how quickly your landlord should be responding to things that need fixing\n– what to do if your landlord isn’t doing what they should be\n– the rise in complaints around disrepair and what’s being done about it\n– what a good repairs service looks like \nSpeakers to be confirmed. There’ll be lots of opportunity for your questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/repairs-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240910T193000
DTEND;TZID=Europe/London:20240910T210000
DTSTAMP:20260517T102549
CREATED:20240822T130536Z
LAST-MODIFIED:20240903T113043Z
UID:10000102-1725996600-1726002000@www.fourmillionhomes.org
SUMMARY:How to get people involved
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\n“Nobody seems bothered”\, “we only get a few people coming along to meetings”… \nOne of the things that often comes up in Four Million Homes sessions is to how to get other people involved: whether it’s about finding out and organising around a shared issue you’re facing with your landlord\, or about engaging more people in your resident group or association. \nRyan Shelswell\, Customer Voice Lead from Cobalt Housing in Liverpool\, alongside involved tenants Leah Stevens and Julie Hoyle\, will deliver a presentation on how Cobalt Housing approach tenant involvement; both formally and informally at a neighbourhood level. \nPaul Kelly\, CCH Associate\, will deliver a talk around the CCH Active Engagement strategy and how to explore different routes to engage tenants and how to measure success. \nAs always\, there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/involvement-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240910T143000
DTEND;TZID=Europe/London:20240910T160000
DTSTAMP:20260517T102549
CREATED:20240822T104951Z
LAST-MODIFIED:20240903T113909Z
UID:10000101-1725978600-1725984000@www.fourmillionhomes.org
SUMMARY:How to get people involved
DESCRIPTION:Part of a series of monthly webinars to help social housing residents understand their rights\, how to stand up for them\, and how to get better treatment and services from landlords.\n“Nobody seems bothered”\, “we only get a few people coming along to meetings”… \nOne of the things that often comes up in Four Million Homes sessions is to how to get other people involved: whether it’s about finding out and organising around a shared issue you’re facing with your landlord\, or about engaging more people in your resident group or association. \nRyan Shelswell\, Customer Voice Lead from Cobalt Housing in Liverpool\, alongside involved tenants Leah Stevens and Julie Hoyle\, will deliver a presentation on how Cobalt Housing approach tenant involvement; both formally and informally at a neighbourhood level. \nPaul Kelly\, CCH Associate\, will deliver a talk around the CCH Active Engagement strategy and how to explore different routes to engage tenants and how to measure success. \nAs always\, there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/involvement-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240731T193000
DTEND;TZID=Europe/London:20240731T210000
DTSTAMP:20260517T102549
CREATED:20240717T144139Z
LAST-MODIFIED:20240718T102917Z
UID:10000099-1722454200-1722459600@www.fourmillionhomes.org
SUMMARY:Scrutinising your landlord's performance
DESCRIPTION:Scrutiny is a way for residents to examine decisions\, policies and actions that affect their home in order to hold their landlords to account and improve services. \nIn this webinar\, we’ll look more closely at how scrutiny works in practice. Kai Jackson\, chair of the scrutiny panel at Black Country Housing Group (BCHG)\, will share her experiences of being involved in scrutiny – successes\, challenges and how to overcome them – as well as the transformation that happened in BCHG because of a strong scrutiny panel and a change in  the leadership team. And Caritas Charles\, Policy and Insight Manager at TPAS England\, will talk about why scrutiny is so important in terms of the new consumer standards. \nAs always there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/scrutiny-afternoon-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240731T143000
DTEND;TZID=Europe/London:20240731T160000
DTSTAMP:20260517T102549
CREATED:20240717T140721Z
LAST-MODIFIED:20240717T144128Z
UID:10000098-1722436200-1722441600@www.fourmillionhomes.org
SUMMARY:Scrutinising your landlord's performance
DESCRIPTION:Scrutiny is a way for residents to examine decisions\, policies and actions that affect their home in order to hold their landlords to account and improve services. \nIn this webinar\, we’ll look more closely at how scrutiny works in practice. Kai Jackson\, chair of the scrutiny panel at Black Country Housing Group (BCHG)\, will share her experiences of being involved in scrutiny – successes\, challenges and how to overcome them – as well as the transformation that happened in BCHG because of a strong scrutiny panel and a change in  the leadership team. And Caritas Charles\, Policy and Insight Manager at TPAS England\, will talk about why scrutiny is so important in terms of the new consumer standards. \nAs always there’ll be plenty of opportunity to ask questions and for discussion. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/scrutiny-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240708T170000
DTEND;TZID=Europe/London:20240708T183000
DTSTAMP:20260517T102549
CREATED:20240701T103406Z
LAST-MODIFIED:20240701T111402Z
UID:10000097-1720458000-1720463400@www.fourmillionhomes.org
SUMMARY:Access to information about the management of your social housing
DESCRIPTION:Access to information about the management of your social housing has been a topic that keeps coming up in Four Million Homes. \nThe Social Housing White Paper included a commitment to introduce an access for information scheme for residents of housing associations and other private registered providers. Now\, the Department of Levelling Up\, Housing and Communities is running a consultation to seek residents’ views on the information that providers will need to share under the new Social Tenant Access to Information Requirements (STAIRs). \nCome along\, find out what is covered under the new proposals and share your views on this. \nFor more information and to submit an individual response to the consultation\, click here. Closing date is 15 July. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/access-to-information-webinar-14/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240617T193000
DTEND;TZID=Europe/London:20240617T210000
DTSTAMP:20260517T102549
CREATED:20240530T130619Z
LAST-MODIFIED:20240530T130809Z
UID:10000096-1718652600-1718658000@www.fourmillionhomes.org
SUMMARY:How to make an effective complaint
DESCRIPTION:This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord. This will include how to structure your complaint\, what information you should include\, what records you should keep\, what to do if your landlord isn’t responding\, and how to keep your resilience if this happens. It will also look at what good complaint handling offers to landlords. \nThe webinar will be run by Four Million Homes trainers and as always\, there’ll be plenty of opportunity for residents to share their experiences\, what’s worked and what hasn’t and to explore solutions together. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/how-to-make-an-effective-complaint-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240617T143000
DTEND;TZID=Europe/London:20240617T160000
DTSTAMP:20260517T102549
CREATED:20240530T130543Z
LAST-MODIFIED:20240530T130543Z
UID:10000095-1718634600-1718640000@www.fourmillionhomes.org
SUMMARY:How to make an effective complaint
DESCRIPTION:This webinar will cover some of the different elements to think about when you have to make a complaint to your landlord. This will include how to structure your complaint\, what information you should include\, what records you should keep\, what to do if your landlord isn’t responding\, and how to keep your resilience if this happens. It will also look at what good complaint handling offers to landlords. \nThe webinar will be run by Four Million Homes trainers and as always\, there’ll be plenty of opportunity for residents to share their experiences\, what’s worked and what hasn’t and to explore solutions together. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/how-to-make-an-effective-complaint-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240516T193000
DTEND;TZID=Europe/London:20240516T210000
DTSTAMP:20260517T102549
CREATED:20240430T100015Z
LAST-MODIFIED:20240514T113916Z
UID:10000093-1715887800-1715893200@www.fourmillionhomes.org
SUMMARY:New standards for social housing
DESCRIPTION:From the 1st April\, new standards were introduced for social housing landlords\, designed to protect tenants and improve the service they receive. \nUnder the new standards\, landlords have to: \n\nensure tenants are safe in their homes \nlisten to tenants’ complaints and respond promptly to put things right \nbe accountable to tenants and treat them with fairness and respect \nknow more about the condition of every home and the needs of the people who live in them \ncollect and use data effectively across a range of areas\, including repairs \n\nThe Regulator of Social Housing will also have a more active role and additional powers in how it regulates these. \nIn the afternoon webinar\, Fleur Priest-Stephens\, Head of Tenant Engagement at the Regulator will attend to talk through the new standards and their approach to making sure landlords meet them\, and will answer questions from residents. In this session\, we’ll show a recording of her presentation and will facilitate a discussion and capture people’s comments\, thoughts and concerns.  \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/new-standards-for-social-housing-webinar-12-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240516T143000
DTEND;TZID=Europe/London:20240516T153000
DTSTAMP:20260517T102549
CREATED:20240429T093908Z
LAST-MODIFIED:20240514T112518Z
UID:10000091-1715869800-1715873400@www.fourmillionhomes.org
SUMMARY:New standards for social housing
DESCRIPTION:From the 1st April\, new standards were introduced for social housing landlords\, designed to protect tenants and improve the service they receive. \nUnder the new standards\, landlords have to: \n\nensure tenants are safe in their homes \nlisten to tenants’ complaints and respond promptly to put things right \nbe accountable to tenants and treat them with fairness and respect \nknow more about the condition of every home and the needs of the people who live in them \ncollect and use data effectively across a range of areas\, including repairs \n\nThe Regulator of Social Housing will also have a more active role and additional powers in how it regulates these. \nAt this webinar\, Fleur Priest-Stephens\, Head of Tenant Engagement at the Regulator will talk through the new standards and their approach to making sure landlords meet them.  There’ll be the opportunity to ask questions and have your voices heard. \nSession is open to all social housing residents. Closed captions will be enabled.
URL:https://www.fourmillionhomes.org/event/new-standards-for-social-housing-webinar-12/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/launch-livestream.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240515T183000
DTEND;TZID=Europe/London:20240515T203000
DTSTAMP:20260517T102549
CREATED:20240430T101916Z
LAST-MODIFIED:20240513T112953Z
UID:10000094-1715797800-1715805000@www.fourmillionhomes.org
SUMMARY:Service charges
DESCRIPTION:This webinar focuses in more details on service charges\, one of the key issues raised by residents through the Four Million Homes sessions. We we will look at what service charges should and shouldn’t cover; the rights and avenues that residents have to access information about and challenge service charges; and will invite participants to share their experiences in this area. \n 
URL:https://www.fourmillionhomes.org/event/service-charges/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240325T193000
DTEND;TZID=Europe/London:20240325T210000
DTSTAMP:20260517T102549
CREATED:20240306T105851Z
LAST-MODIFIED:20240307T175337Z
UID:10000066-1711395000-1711400400@www.fourmillionhomes.org
SUMMARY:Communication\, clarity and courtesy: better treatment for social housing residents
DESCRIPTION:Poor communication is often at the heart of housing complaints and is one of the key issues that residents have raised throughout the Four Million Homes programme to date. \nThis webinar follows on from our session on the consultation around the competence and conduct of social housing staff. \nPolly Cox from the Housing Ombudsman will share the findings from their recent report ‘Spotlight on attitudes\, respect and rights – relationship of equals’; how this feeds into the complaints process and their recommendations for change. And representatives from Stop Social Housing Stigma – a resident-led campaign with support from housing organisations across the UK – will talk about their work to support tenants to have a voice against stereotyping and stigma. \nAs always\, there will be plenty of opportunity for questions\, discussion and to share your opinions.
URL:https://www.fourmillionhomes.org/event/w10-communication-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240325T150000
DTEND;TZID=Europe/London:20240325T163000
DTSTAMP:20260517T102549
CREATED:20240306T105541Z
LAST-MODIFIED:20240307T175306Z
UID:10000065-1711378800-1711384200@www.fourmillionhomes.org
SUMMARY:Communication\, clarity and courtesy: better treatment for social housing residents
DESCRIPTION:Poor communication is often at the heart of housing complaints and is one of the key issues that residents have raised throughout the Four Million Homes programme to date. \nThis webinar follows on from our session on the consultation around the competence and conduct of social housing staff. \nPolly Cox from the Housing Ombudsman will share the findings from their recent report ‘Spotlight on attitudes\, respect and rights – relationship of equals’; how this feeds into the complaints process and their recommendations for change. And representatives from Stop Social Housing Stigma – a resident-led campaign with support from housing organisations across the UK – will talk about their work to support tenants to have a voice against stereotyping and stigma. \nAs always\, there will be plenty of opportunity for questions\, discussion and to share your opinions.
URL:https://www.fourmillionhomes.org/event/w10-communication-afternoon/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240318T193000
DTEND;TZID=Europe/London:20240318T210000
DTSTAMP:20260517T102549
CREATED:20240306T092946Z
LAST-MODIFIED:20240312T141456Z
UID:10000064-1710790200-1710795600@www.fourmillionhomes.org
SUMMARY:Have your say – Professional and respectful treatment for social housing residents
DESCRIPTION:The government is currently consulting on its proposals to introduce a new\, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have\, or be working towards\, a relevant qualification. It will ensure that staff have up-to-date skills\, knowledge and experience\, and that they exhibit the right behaviours to deliver a high quality\, professional service and treat residents with respect \nWe know this topic is important to our residents so we plan to feed in a response on behalf of Four Million Homes. \nA speaker from the Department of Levelling Up\, Housing and Communities will give an overview of the proposals in the consultation and answer questions and then we will go through the consultation and gather responses from participants. \n 
URL:https://www.fourmillionhomes.org/event/have-your-say-competence-and-conduct-of-social-housing-staff-evening/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240318T150000
DTEND;TZID=Europe/London:20240318T163000
DTSTAMP:20260517T102549
CREATED:20240306T092821Z
LAST-MODIFIED:20240307T175227Z
UID:10000063-1710774000-1710779400@www.fourmillionhomes.org
SUMMARY:Have your say – Professional and respectful treatment for social housing residents
DESCRIPTION:The government is currently consulting on its proposals to introduce a new\, regulatory standard relating to the competence and conduct of social housing staff. This standard will require senior managers and executives to have\, or be working towards\, a relevant qualification. It will ensure that staff have up-to-date skills\, knowledge and experience\, and that they exhibit the right behaviours to deliver a high quality\, professional service and treat residents with respect \nWe know this topic is important to our residents so we plan to feed in a response on behalf of Four Million Homes. \nA speaker from the Department of Levelling Up\, Housing and Communities will give an overview of the proposals in the consultation and answer questions and then we will go through the consultation and gather responses from participants. \n 
URL:https://www.fourmillionhomes.org/event/have-your-say-competence-and-conduct-of-social-housing-staff/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240213T193000
DTEND;TZID=Europe/London:20240213T210000
DTSTAMP:20260517T102549
CREATED:20231219T143452Z
LAST-MODIFIED:20240208T190539Z
UID:10000062-1707852600-1707858000@www.fourmillionhomes.org
SUMMARY:Have your say - timescales for repairs
DESCRIPTION:On 9th January the government released the Awaab’s Law consultation.  This proposes introducing new strict time limits for social housing providers to force them to take swift action in addressing dangerous hazards such as damp and mould. \nIt proposes new legal requirements for social landlords to investigate hazards within 14 days\, start fixing them within a further 7 days\, and make emergency repairs within 24 hours. Landlords who fail can be taken to court where they may be ordered to pay compensation for tenants.    Landlords will be expected to keep clear records to improve transparency for tenants – showing every attempt is made to comply with the new timescales so they can no longer delay to rectify people’s homes. \nSarah Dicker\, Head of Decency Standards at the Department of Levelling Up\, Housing and Communities will give an overview of the consultation and the government context. We will then facilitate a discussion around the consultation questions\, and feed in a response on behalf of Four Million Homes.
URL:https://www.fourmillionhomes.org/event/housing-quality-7-30pm/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-2.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240213T150000
DTEND;TZID=Europe/London:20240213T163000
DTSTAMP:20260517T102549
CREATED:20231219T143421Z
LAST-MODIFIED:20240212T145031Z
UID:10000061-1707836400-1707841800@www.fourmillionhomes.org
SUMMARY:Have your say - timescales for repairs
DESCRIPTION:On 9th January the government released the Awaab’s Law consultation.  This proposes introducing new strict time limits for social housing providers to force them to take swift action in addressing dangerous hazards such as damp and mould. \nIt proposes new legal requirements for social landlords to investigate hazards within 14 days\, start fixing them within a further 7 days\, and make emergency repairs within 24 hours. Landlords who fail can be taken to court where they may be ordered to pay compensation for tenants.    Landlords will be expected to keep clear records to improve transparency for tenants – showing every attempt is made to comply with the new timescales so they can no longer delay to rectify people’s homes. \nSarah Dicker\, Head of Decency Standards at the Department of Levelling Up\, Housing and Communities will give an overview of the consultation and the government context. We will then facilitate a discussion around the consultation questions\, and feed in a response on behalf of Four Million Homes.
URL:https://www.fourmillionhomes.org/event/housing-quality/
CATEGORIES:Live webinars
ATTACH;FMTTYPE=image/png:https://www.fourmillionhomes.org/wp-content/uploads/2023/04/four-million-homes-webinars-thumb-2.png
ORGANIZER;CN="FourMillionHomes":MAILTO:events@fourmillionhomes.org
END:VEVENT
END:VCALENDAR